Cloud ERP Reviews

As a software suite it is all inclusive. The fact that they offer a single all inclusive version with a pledge not to provide competing versions meant a lot to us.

Documentation could be better but I understand why they rely so much on support and implementation. I'd rather have quality support than a 24/7 helpdesk with people that don't have true depth of knowledge.

The Biz team worked hard to understand the different needs of our international company with multiple warehouse locations. We were able to integrate a stock transfer program that was not part of the software initially that works great for us and our customers.

When we found there was something missing or something that we felt could be improved for our particular business we brought it up with the Biz Team. They worked with us to come up with solutions.

This CRM is ok for a small organization where you want to keep things in one plate and manage everything with one platform. As there are majority of requirements available in one place, integration became easy. With this a small company can manage Majority of tasks related to Accounting, Sales, Inventory management etc. as well as can view reports.

Kind of a old fashioned interface for which sometimes it feels complicated. Also based on now a days different software, it could be more clean as most of softwares are.

What I liked most is how flexible they were during the implementation process. One of my biggest complaints in dealing with Big-Tech ERP (no names to protect the guilty) is how everything gets nickel and dimed after the contract is signed, and money is exchanged. Sure, I'm not the one writing the checks, but I feel for clients in this predicament. Not the case here.

The only thing I can think of is that like any solution this powerful, it takes time to get to know the ins and outs of the suite. The payoff is worth it, however.

The configurator hand down. Our product line and ordering procedure are extremely complex and BizAutomations configurator is capable of configuring the 21 trillion different combinations.

A lack of documentation, installation manuals, or training material.

Two of the most appealing aspects of working with BizAutomation is the versatility and adaptation of the product to a specific business. Second, Carl, the founder, offers over the top customer service. BizAutomation goes the extra mile of a perspective customer doing its due diligence. He is looking to partner and offer the best product so that everyone can grow and be successful.

BizAutomation works to partner for the long run and open to improving and building their existing product to accommodate new and existing clients.

BizAutomation was easy to learn and use for our business. I do the bookkeeping and it was a good system.

Nothing I can think of--Our business had to downsize again so we went with Quickbooks.

The software is clean, easy to read, and the navigation is self-explanatory. The features and modules are not complicated and do the job. The customer service is great. If something needs to be fixed or changed, someone is there to help.

A mobile app would be great. Sometimes the program is slow for a few minutes but is back to normal shortly after.

Its very efficient but has a lot of glitches at times

I really do not have a comment at this time

I looked at and demoed several other systems from larger, maybe more well known software companies. Although BizAutomation may be a smaller software company in comparison of size, they certainly were every bit as capable in delivering the same features based on the demos they gave us. I was very impressed in terms of what they could provide us vs the larger software vendors. I’m sure those companies offer some features that BizAutomation, but BizAutomation offered features that the competition couldn't. BizAutomation met every need we asked of it for a significantly smaller cost, and the customer service is second to none. Very impressed with their product and their service!

I don’t really have anything negative to say. If I were being nitpicky, I might would say that we had some performance slowness one day for a few hours, but those were resolved quickly and we never had another instance of that. I asked and was told that this is something they monitor and when hardware gets saturated they upgrade which makes sense.

It is a totally integrated business system where you do not have to worry about integrating different software packages and dealing with multiple support organizations on issues that come up. The access to knowledgeable support is superb.

During the implementation it was challenging to take all our data (1700 different items) and convert it all to fit into the BizAutomation format. Once we got that right the rest was pretty straightforward.

This software is so complete; it's super easy to use and understand as well as encapsulates all aspects of our business. I use for sales and client communication as well as for administrative and accounting details. We were able to customize it to our specific needs. The email from the client profile is a dream to track emailed info. So many great aspects to it.

Getting used to the pop-ups. Multiple fields for same thing.

As my title says, it's the all in one benefits.

Documentation could be better. There is a video help library, but I like to read my how-tos.

We switched from NetSuite a year ago and have had a very positive experience with BizAutomation, as they've been very attentive to our needs.

As a public company we have lots of moving parts and have had our share of issues, but they've been very responsive.

Almost everything visible user interface is customizable. They offered a complete suite so we can handle everything from sale to manufacturing to shipment within the one system. The guys at BizAutomation have helped us develop some custom solutions to some unique problems.

There isn't a lot of user documentation but the developers know the system well and have always responded when we reached out. The built-in eCommerce platform isn't as robust as you would find in Magento or Shopify but even in the five months being with them, they have made and continue to make some major improvements across the entire system.

A wide range of custom setting, easy implementation, and constant updates.

No cons I could think off or would negatively affect any procedures.

Amazing value for the functions and capability of the software.

No phone app to sync CRM data. Limited options to format some fields.

The user interface is nice and modern, coupled with a customizable dashboard. Strong accounting, solid inventory control, great E-commerce and decent CRM. This solution hits the sweet spot for SMBs. Either they are outgrowing their current Quickbooks integrated with multiple other software solutions to get something similar to an ERP or those businesses have a ERP and that ERP is way too much for where they are at. The price is really high, and have more functions and features than they need. BizAutomation is perfect for those that are caught in between!

It is a young software and has not matured yet, so in time these "least" comments will be addressed in the near future. If you have any proprietary software or other platforms that will be integrated, chances are it has not been done. Expect customization (not nearly as costly as you think). Reporting is not their strong suit and have been told they are working on an upgrade. Not for businesses that have subsidiaries, although that too is being added.

I love how complete BizAutomation is. We were able to consolidate many other systems that were costing a lot of money into a single system.

Had to rely on support and there wasn't too much video but that's changed. Overall I was surprised how reasonably easy the implementation was.

The ability to track from lead to sale is invaluable to my sales team. The way that Biz manages RELATIONSHIPS is really clever and extremely useful to our business model.

hard to find something I don't like. There weren't many video tutorials for awhile, but they've improved that a lot. There are multiple ways to get to the same place, so there's a little bit of confusion there in the beginning but that's shortlived.

Without a doubt the best feature of this software is the attention we got from the actual employees of the company, including some actual source code enhancements, that would never have happened at a big software company. We new that we needed to move from QuickBooks and could not afford some of the bigger players in the market, so we took a leap of faith based on what we saw as potential from BizAutomation....

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The company is small and does not offer 24/7 customer support - but that said, they are very accessible and willing to do what is necessary even in "off-hours"

Completeness, ease of use

Any software can be nit picked I guess. There's always room for improvement.

It can do everything. All departments are covered.

Not too much, I guess because it's cloud, if we loose our Internet connection, we can't log in.

Don't have to string together a bunch of apps anymore

Documentation could be better

- Integration with Google Apps allows users to access familiar tools from within the application. - Solid Customer Relationship Management (CRM) functionality, tightly integrated into the product. - Built on the latest Microsoft .NET development tools, so it should scale well to Windows Azure and other cloud-based technologies in the future. - Very capable feature set in many areas

- No third party add-ons, and has less than 1,000 total users. Support for specialized industries may be limited.