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DirectLine Logo

DirectLine

Customizable CMMS for leveraging industry best practices

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DirectLine Pricing, Features, Reviews and Alternatives

DirectLine product overview

Price starts from

1

Per month

Per Feature

What is DirectLine?

DirectLine is an all-inclusive suite of maintenance management software designed for medium to large enterprise-wide implementations. The solution specializes in customized modules for a variety of sectors including manufacturing, universities and colleges, healthcare, schools, food and beverage, and other facilities. DirectLine helps organizations streamline work orders, perform thorough preventive maintenance, and leverage industry best practices.

Key benefits of using DirectLine

  • DirectLine integrates with a wide variety of third-party applications using iWay Software’s ready-made interface adapters for over 300 products such as ERP and purchasing systems.

  • DirectLIne helps eliminate duplicate entries and provides reliable and secure data transfer capabilities.

  • DirectLine can be adapted to suit any organization's needs by offering multiple customizable modules that cam be turned on and off individually.

  • DirectLine Mobile is accessible via Google Android, Apple iOS, Windows and BlackBerry mobile phones for maintenance management from virtually anywhere.

  • The solution provides built-in analysis and customizable reporting from any module including ad hoc inquiries, repair costs, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)

    Training options

    Videos
    In Person
    Documentation
    Live Online

    DirectLine pricing information

    Value for money

    4.5

    /5

    31

    Starting from

    1

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DirectLine features

    Functionality

    4.3

    /5

    31

    Total features

    28

    3 categories

    Most valued features by users

    Third Party Integrations
    Customizable Reports
    Inventory Management
    Mobile Access
    Document Storage
    Inventory Control
    Scheduling
    Incident Management

    Functionality contenders

    DirectLine users reviews

    Overall Rating

    4.5

    /5

    31

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    16

    15

    0

    0

    0

    Pros
    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me.
    Having MegaMation Directline is like a custom built system tailored for your specific needs at an off the shelf price. We are the APPA 2011 Effective and Innovative Practices Award winner.
    Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs.
    Cons
    The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program.
    Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.
    We use 95% of our system and have problems that are not addressed immediately.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

    Reviewed 4 years ago

    We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.

    Pros

    This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.

    Cons

    Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    We are a College campus using DirectLine since 2012. The Mobile app in 2017.

    Reviewed 5 years ago
    Pros

    Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

    Cons

    Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Support for program is fantastic!

    Reviewed 4 years ago

    Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

    Pros

    Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy

    Cons

    Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Review - Elkay Mfg

    Reviewed 11 years ago

    The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

    Pros

    Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time....

    Cons

    As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    CTB, Inc., Maintenance Clerk Megamation Review

    Reviewed 6 years ago

    Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

    Pros

    I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

    Cons

    Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

    DirectLine FAQs and common questions

    Q. What type of pricing plans does DirectLine offer?

    DirectLine has the following pricing plans:
    Starting from: $1.00/month
    Pricing model: Free, Subscription


    Q. Who are the typical users of DirectLine?

    DirectLine has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does DirectLine support?

    DirectLine supports the following languages:
    English


    Q. Does DirectLine support mobile devices?

    DirectLine supports the following devices:
    Android, iPad, iPhone


    Q. Does DirectLine offer an API?

    No, DirectLine does not have an API available.


    Q. What level of support does DirectLine offer?

    DirectLine offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

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