DirectLine Pricing, Features, Reviews & Alternatives

DirectLine

Customizable CMMS for leveraging industry best practices

4.5/5 (31 reviews)

DirectLine overview

What is DirectLine?

DirectLine is an all-inclusive suite of maintenance management software designed for medium to large enterprise-wide implementations. The solution specializes in customized modules for a variety of sectors including manufacturing, universities and colleges, healthcare, schools, food and beverage, and other facilities. DirectLine helps organizations streamline work orders, perform thorough preventive maintenance, and leverage industry best practices.

DirectLine for manufacturing lets users manage every aspect of facility maintenance through a single platform including work order management, preventive maintenance, job requirement tracking, and health and safety training. DirectLine for universities and colleges enables staff and students to enter requests from any computer. The room scheduler enables facility-wide access to the room inventory for booking specific spaces.

DirectLine for healthcare provides key functions such as lock and key inventory, work orders, bio med, and wheelchair tracking. The solution enhances regulatory compliance and streamlines maintenance processes for hospitals. DirectLine for schools includes features such as a fully integrated health and safety module, hazmat, and fleet management. Users can identify and catalogue training requirements for personnel, record incident details, and compile courses and course providers.

DirectLine for food and beverage aims to simplify and enhance plant management by utilizing modules for food health and safety monitoring, preventive maintenance, work order management, and more. Users can record job status and details, including the time to complete, and parts used. Organizations can provide special instructions and handling requirements for equipment and material.
www.megamation.info

Pricing

Starting from
$395/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Canada

Supported languages

English
DirectLine screenshot: Maintenance and work order management moduleMegamation DirectLine Mobile AppDirectLine screenshot: Preventive maintenance planning and scheduling moduleDirectLine screenshot: Inventory management moduleDirectLine screenshot: Fleet management moduleDirectLine screenshot: Health and safety moduleDirectLine screenshot: Purchasing moduleDirectLine screenshot: Standards and safety procedures moduleDirectLine screenshot: Contract management moduleDirectLine screenshot: Hazardous material moduleDirectLine screenshot: Document management moduleDirectLine screenshot: Project management moduleDirectLine screenshot: Maintenance tool tracking moduleDirectLine screenshot: Tool and die moduleDirectLine screenshot: DirectLine mobile moduleMegaMation Short YouTube

DirectLine user reviews

Excellent
16

Very good
15

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.0
  4.9
Frank S.

Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Software Advice

We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.

Pros
This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.

Cons
Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Denise K.

We are a College campus using DirectLine since 2012. The Mobile app in 2017.

Used daily for 2+ years
Reviewed 2017-06-06
Review Source: Capterra

Pros
Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone).  The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.

Cons
Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kelsey L.

Support for program is fantastic!

Used daily for less than 6 months
Reviewed 2018-07-27
Review Source: Software Advice

Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!

Pros
Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy

Cons
Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Bryan C.

Review - Elkay Mfg

Reviewed 2011-03-02
Review Source: Capterra

The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.

Pros
Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time. Administration of the program is very easy. I can update user profiles, and/remove functionality and perform many other customizations without contacting DirectLine. We don't own anything so there is no hardware to maintain and upgrade over time. We don't need to maintain the software either as maintenance is included in the annual service agreement. This reduces the burden on our IT staff.

Cons
As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.

Rating breakdown

Ease of use
Customer support

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Joan S.

CTB, Inc., Maintenance Clerk Megamation Review

Used daily for 2+ years
Reviewed 2016-07-25
Review Source: Capterra

Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.

Pros
I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!

Cons
Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DirectLine pricing

Starting from
$395/month
Pricing options
Subscription
View Pricing Plans

DirectLine is available for a monthly fee that includes implementation, training, usage, support and updates. No capital outlay required.

Monthly cost is based on the amount of hours used. Increase usage anytime. Customize the interface to show all modules, or only the modules needed.

Contact Megamations Systems for detailed pricing.

DirectLine features

Billing & Invoicing
Customizable Reports
Inventory Management
Mobile Access
Third Party Integrations
Work Order Management

API (865 other apps)
Access Controls/Permissions (657 other apps)
Activity Dashboard (832 other apps)
Alerts/Notifications (1088 other apps)
Audit Management (543 other apps)
Audit Trail (529 other apps)
Compliance Management (664 other apps)
Data Import/Export (634 other apps)
Document Management (769 other apps)
Reporting & Statistics (826 other apps)
Reporting/Analytics (1036 other apps)
Search/Filter (621 other apps)
Status Tracking (535 other apps)
Workflow Management (684 other apps)

Videos and tutorials

Additional information for DirectLine

Key features of DirectLine

  • Ensure data security
  • Customized interface
  • Work order management
  • Preventive maintenance
  • Job requirement tracking
  • Health and safety training
  • Maintenance management
  • Enterprise resource planning
  • Financial and time card systems
  • Streamline processes
  • Third-party integrations
  • Business integration
  • Rapid data access
  • ERP integration
  • Create work requests
  • Preventive maintenance planning and scheduling
  • Inventory management
  • Utility readings
  • Fleet management
  • Health and safety
  • Employee records and training
  • Purchasing
  • Standards and safety procedures
  • Contract management
  • Hazardous material
  • Document management
  • Project management
  • Equipment module
  • Maintenance tool tracking
  • Locksmith
  • Tool and die
  • Reporting and analysis
  • DirectLine mobile
  • Disaster recovery
  • Room scheduler
  • iWay software integration
  • Ad hoc queries
View All Features

Benefits

DirectLine integrates with a wide variety of third-party applications using iWay Software’s ready-made interface adapters for over 300 products such as ERP and purchasing systems.

DirectLIne helps eliminate duplicate entries and provides reliable and secure data transfer capabilities.

DirectLine can be adapted to suit any organization's needs by offering multiple customizable modules that cam be turned on and off individually.

DirectLine Mobile is accessible via Google Android, Apple iOS, Windows and BlackBerry mobile phones for maintenance management from virtually anywhere.

The solution provides built-in analysis and customizable reporting from any module including ad hoc inquiries, repair costs, and more.