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DirectLine is an all-inclusive suite of maintenance management software designed for medium to large enterprise-wide implementations. The solution specializes in customized modules for a variety of sectors including manufacturing, universities and colleges, healthcare, schools, food and beverage, and other facilities. DirectLine helps organizations streamline work orders, perform thorough preventive maintenance, and leverage industry best practices.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
31
Starting from
1
Per month
Per Feature
Value for money contenders
Functionality
4.3
/5
31
Total features
28
3 categories
Functionality contenders
Overall Rating
4.5
/5
31
Positive reviews
100
%
16
15
0
0
0
Overall rating contenders
Frank S.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 2+ years
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We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it.
This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow.
Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up.
Denise K.
Used daily for 2+ years
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Megamation has been able to customize DirectLine for our situation. We've been able to set up On-Demand inspections that will create a work order if a deficiency is found. Great for dorm room and mechanical equipment inspections. Their Mobile app that allows maintenance workers access to their work orders from a smart device (Kindle or phone). The adoption of mobile work request system eliminates the printed copies, allows for receipt of work requests in the field, and improves staff productivity by refocusing time spent on paperwork to time spent in the field. I find their customer service/help desk to be very responsive and quickly solve whatever issue we may have.
Because the software is customize-able, it took us a while to understand our real needs and how we could make the software work best for us. It was very helpful when Megamation put us in contact with a retired College Facilities person that understood the DirectLine system and the needs of a college system.
Kelsey L.
Food & Beverages, 51-200 employees
Used daily for less than 6 months
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Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me!
Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy
Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer
Bryan C.
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The program is very good for smaller users or users with few locations. As long as the program is setup correctly it is easy to use and users can work with it right away. We have been successfully using it for four years now and have increased the number of users each year.
Program is very simple the learn and use. I have setup new plants / users in as little as 3 months time. Most users report the program being simple to use with a short learning curve. Customer support is helpful and available via phone or online 'shadowing' which also helps users with training. Most of my requests for customization have been completed with little or no charge in a very short time....
As a large user the cost approaches that of a purchased system especially when looking at the cost over several years. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. System does not currently give us the ability to query all of our plants at once. We have to run multiple reports and merge the data. Limited availability of KPIs or visual reporting. Export data has to be manipulated in Excel to produce charts and graphs; the raw data is difficult to interpret quickly.
Joan S.
Facilities Services, 201-500 employees
Used daily for 2+ years
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Megamation DirectLine has been easy to pick up and run with. On the rare occasion that I need help the Customer Service Tech team has never failed to have me back up and running in a very short time frame.
I can't say enough about the Technical Support Team. They are very knowledgeable, polite and always willing to help. I also like that it is a lease product. To keep a good customer base requires satisfied customers. Good concept!
Occasionally we need to have a special request done by a programmer, but, there again, this company make it as smooth as possible.
Q. What type of pricing plans does DirectLine offer?
DirectLine has the following pricing plans:
Starting from: $1.00/month
Pricing model: Free, Subscription
Q. Who are the typical users of DirectLine?
DirectLine has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does DirectLine support?
DirectLine supports the following languages:
English
Q. Does DirectLine support mobile devices?
DirectLine supports the following devices:
Android, iPad, iPhone
Q. Does DirectLine offer an API?
No, DirectLine does not have an API available.
Q. What level of support does DirectLine offer?
DirectLine offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)