App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Easy Storage Solutions Reviews

Overall rating

4.8

/5

661

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.52/10

Reviews by rating

Pros and cons

The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software.
The fact that it's very user friendly, tech support is amazing and a good value for the money.
Awesome software/platform and look forward to using at all our future self storage facilities. Great customer service and vast array of services that can be customized to our needs.
An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all.
The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document.
They even explain what I did wrong so I can easily fix future mistakes.
Filter reviews by

Overall rating


Company size


Industry


Time used


661 reviews

Recommended

TW
AvatarImg

Tc W.

Operations Manager

Real Estate, 1-10 employees

Review source

Overall Rating

Great, easy, reliable

Reviewed 2 years ago

Transcript

Tyler: Hi, I'm Tyler, and my title is operations manager in the real estate industry, and I give Self...

AvatarImg
AvatarImg

Virginia (GeGe) S.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Product delivers what I needed it to deliver, and the customer service staff has been stellar!

Reviewed 5 years ago

I no longer have to chase down checks and make deposits at the bank! Complete online process now for renting from us.

Pros

I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

Cons

There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

BS
AvatarImg

Ben S.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Software

Reviewed 9 months ago

I am very happy with the software. Installation could have been better (more guidance). The software is very effective once in place and I would highly recommend. The support staff is also great.

Pros

I like the software does nearly everything i need it to do to manage my business

Cons

I wish it had a mobile app to manage remotely without having to use a browser.

KC
AvatarImg

Kelly C.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Disappointing

Reviewed 5 years ago

I do not recommend this company. However, it is slightly better than our previous home-grown system.

Pros

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

Cons

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

KP
AvatarImg

Kim P.

Warehousing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Excellent easy to use software

Reviewed 9 months ago
Pros

Very easy to use interface. It has all of the reports and functions I need to run 2 storage facilities. We now have the integrated cloud gate system which is fantastic! The customer service is still excellent and the staff is willing to go the extra mile to get me answers when needed. I will definitely use this software for the next facilities we acquire.

Cons

We don't use the home dashboard, but I'm sure it has great info for some users.

MM
AvatarImg

Murray M.

Warehousing, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Got to have it

Reviewed 8 months ago

I really don't know how I would manage my RV and self storage business without ESS. The program manages everything from site layout to billing to keeping up with payments, non payments ,and monthly statements. I can find out everything that's going on with my rentals with a click. I highly recommend.

Pros

Online payments and auto billing. My business is open 24/7 and so is ESS.

Cons

A little to complicated for someone with computer navigation skills like me, but I manage.

SC
AvatarImg

Stephen C.

Commercial Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Self storage software

Reviewed 9 months ago

This product is awesome. It has made our business just about self running.

Pros

Ease of billing and client tracking makes this software our key to success.

Cons

Adding units can be a little confusing at times

SC
AvatarImg

Sandy C.

Real Estate, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions

Reviewed 8 months ago

Good

Pros

I researched several companies before selecting Easy Storage Solutions. It was easy to set up and the customer service has been good. I recently sold my business and they were using Easy Storage Solutions, so the changeover went smoothly

Cons

All data did not transfer to multiple pages

TF
AvatarImg

Tyler F.

Commercial Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions is one of the best decisions I have made in managing my business

Reviewed 8 months ago
Pros

Online leasing/customer support and payment processing

Cons

Restrictions to website copy. New CC processor reports/QB interface

KW
AvatarImg

Karen W.

Commercial Real Estate, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplified our business

Reviewed 9 months ago

This software allowed our small business to accept debit/credit/ACH payments online. A real game changer for us. Easy to set up and operate.

Pros

Simplified my data collection and record keeping especially with electronic lease signing. No more paper files! Let’s me deal with customers individually or in mass with a few clicks.

Cons

Notifications button at bottom of customer’s page so have to scroll to get there. Wish there was a duplicate Notification button on top of page.

TG
AvatarImg

Tony G.

Supermarkets, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Blue Wolf Storage

Reviewed 9 months ago

Overall, very happy with the software and the company’s customer service.

Pros

Ease of use. Functionality. Customer service is on point.

Cons

The cost for credit card processing is a bit heavy.

LR
AvatarImg

Laura R.

Warehousing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions Review

Reviewed 4 years ago

I chose Easy Storage Solutions because of their intuitive and evolving software. When the software can't do something-they try to figure out an alternative way to solve the problem until it can (like the Spanish translation). The customer service is amazing. I care about my tenants ease of payment and use of the website. I answer all my own tenant calls 7 days a week because I care about their experience. I have called an emailed Easy Storage Solutions many, many times as I am using the software and they always respond either immediately or within a few hours with a solution. I have only experienced considerate, professional customer service. I have never had a customer service person act annoyed to help me or make me feel foolish for asking a question about using the software.

Pros

The software feels very intuitive. I like that I can find a solution to a problem quickly in a few different ways. I can search a customer by name, or unit. I can run a variety of reports to find information I need instantly. I love the notifications for each customer. I use that often to see what emails, notices, receipts were sent and I use the custom template feature to create my own notices. It's great to be able to print those letters in pdf and mail to tenants that may have missed my emails.

Cons

The only problems I have found is that to send a custom template to a customer I need to go off their page to create it first and then go back to their page to choose letters and find that template. I usually just open to tabs with my website but it would be easier to create emails/letters specific to a customer on their customer profile page. My second problem is that the payment section is not available in Spanish yet. The customer service team put in a translater and created a Spanish page for me so we are very close to my goal of offering this to my tenants, but it will be great if the software could have a full Spanish option in the future.

RL
AvatarImg

Robert L.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Support amazing

Reviewed 4 years ago

There's voodoo in the vibes with the top leadership. Sr. Mgmt hides behind the customer facing teams and refuses to ever engage. It's an obvious cultural and philosophical design of operations. So if you do need to escalate a serious issue, it's virtually impossible to do so. The accountability escalation channel is stealth and inaccessible to customers.

Pros

The people on the Support team. The software is quite good, but is eclipsed significantly in why I have no interest in looking at a competitive offering because of the Support team. I am actually in this industry (Business software technology) and intimately know the challenges of maintaining a quality Support organization, response and resolution time. The renting customer-facing call center is good, the marketing team is good, the software is good, but the user-facing Support org is off-the-charts exemplary.

Cons

Enhancements are unicorns. They don't exist. As good as this org is with Support, they are equally bad with responding to the identified need for even the simplest and most obviously necessary enhancement request. Logging requests are an abject waste of time.

TB
AvatarImg

Teresa B.

Consumer Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Made our life much easier

Reviewed 6 years ago

Although this is one of the easiest programs we have used. We were promised the Quick Books link and are looking forward to this upgrade.

Pros

Our customers love our website!! They rave about the ease of sign up and payment. Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer. Online payments have increased our collection rate 35% due to Easy Storage text email reminders This program makes it easier to keep track of all of the income from each individual customers. Year end calculations done on this program make our taxes a snap. This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98% This was the best decision we ever made at our facility.

Cons

The simplicity of the program is also its downfall. We can't back up our own information from this sight. This makes it hard to reconcile our credits from Easy Storage and our Debits. We need to be linked to Quick Books

Vendor response

You can backup your own information by downloading any of the reports to your computer. Also, we have everything backed up on multiple secure servers. I think there must have been some confusion about QuickBooks. We do integrate with QuickBooks Online and have a download for QuickBooks Desktop. We have a QuickBooks specialist that offers advice on the best route to take. Our QuickBooks guy said he reached out to you and got everything sorted out.

JG
AvatarImg

Jay G.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Overall I've had a 5-Star experience with Easy Storage Solutions.

Reviewed 5 years ago

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

MB
AvatarImg

Mark B.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Value Available for Small Business Owners

Reviewed 4 years ago

ESS has transformed my business. Since I switched to ESS (along with the call center they offer), I have been able to purchase additional properties. I am no longer dealing with the issues I had from the previous software I used, not dealing with the day to day calls from customers, and now focusing on expanding my business.

Pros

The customer service is easily the biggest pro for ESS. I cannot speak highly enough about the level of support I get from the entire group regardless of the issues. The pricing is extremely competitive, and the website they put together is professional looking, interactive, and easily customizable. Excellent, excellent product.

Cons

No real major cons that I have found thus far. Software does everything I would like it to do. Would like to maybe see a few more customizable reports, such as the ability to do trailing 12 reports rather than just yearly revenue. The info is there and you can pull it, but would like to see a customizable field.

AM
AvatarImg

Alan M.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best software for managing small to medium Self Storage Units

Reviewed 4 years ago

It enabled us to keep on top of delinquent payments like never before.

Pros

The ease of use and all the features that a small self storage operator needs. It has separate logins for sales people that gives them just what they need to take payments and contract new units. The automatic payments are a big time saver. The numerous reports tell you everything at a click of the mouse. The website allows people to rent a unit without ever calling us. I could go on and on, but all that you get for a low reasonable price is incredible.

Cons

Nothing. Any time I had a question that I couldn't solve with their online help and tutorials, they are always available by phone to help. You actually talk to a REAL PERSON.

MB
AvatarImg

Melissa B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I have found the software easy to learn and have had few problems.

Reviewed 5 years ago
Pros

ease of use pretty self explanatory The most recent update has made customer info more accessible.

Cons

cannot manually generate a text message to a customer For some reason our manager user name is the default user name for all customers so when I am on customer profile page I have to manually delete that info each and every time or I can't exit the screen.

Vendor response

Hey Melissa, Thank you so much for your review! We love having you guys as part of the Easy Storage family. We just wanted to let you know we're working on the ability to send a text message manually and should be releasing it soon! As far as your manager username displaying on the tenants profile we'd love to talk to you about that and see if we can help you resolve that issue. Thank you again for your review!

AR
AvatarImg

Verified reviewer

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Perfect software for my small storage rental business, and the staff supportive after the sale

Reviewed 5 years ago
Pros

Extremely easy to set up and learn. Cloud based, so I am not tied to the office desk. Has many features that can be programmed to perform automatically, invoicing, late reminders, lockout out notices, etc help clerical staff stay on top of collections. Customers can manage their accounts online, make payments, or setup automated payments. Customers can view availability and rent storage units online. Easy Storage Solutions does their best to incorporate the software user suggestions in their latest updates. Communications with the support staff via chat, email & phone is simple and easy. I am glad that I was fortunate enough to have found the software.

Cons

Unable to think of anything that I don't like about Easy Storage Solutions software, it suits me just fine!

CG
AvatarImg

Cindy G.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This is just the right software for my small storage business.

Reviewed 5 years ago

I love the easy access and love how I can help walk customers through the payment options if they want to setup automatic payments, etc.

Pros

I like that this software is easy to use and if I make a blunder I have support to help me through any software support needed. There are so many positive things about this software that I cannot think of any Cons. I have used this software since 2014 and back then I could have given you a few things that I did not like, but through the last couple years there have been some great improvements. Editing profiles has become so much easier when a customer needs a change in personal information.

Cons

No cons were added to this review

DL
AvatarImg

Diana L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best thing I ever did. It makes my life so much easier.

Reviewed 5 years ago

I can do thing with this software in minutes that used to take me hours.

Pros

That I get to use it. So much easier than doing it all by hand. They have lots of support when it comes to using the software. Not only do they have a link that takes you to all sorts of questions and answers....but if I can't figure it out, they are so willing to fix it for me.

Cons

When I want to do a promotions....they can't get them by renting online. They have to call to get the promotion manually.

Vendor response

Hey Diana, Thank you so much for the review! We appreciate your kind words. We will be rolling out a way to do online promotions in the near future. Great Suggestion!

rm
AvatarImg

reg m.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

user friendly, great support

Reviewed 5 years ago

easy to organize and control customers

Pros

easy to follow the billing , user friendly, easy for customers to use, fast return of payments good reports

Cons

does not reverse taxes when you credit an account. you cannot call on dates for reports. cannot pick out a number of invoices to pay , if they are not in order.

Vendor response

Hey Reg, thank you so much for your review, we appreciate it a ton! most reports have the ability to call back on certain dates, help us know what info you need an we can see if we can figure it out. We also are working on a feature to have the ability to pick out specific invoices to pay. Again thanks for you review we appreciate your feedback!

CB
AvatarImg

Chris B.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great, affordable software program for small storage units business owner.

Reviewed 6 years ago

We started out with 10 storage units, but when we expanded to 50, I knew it was time to get some outside help because Excel just wasn't cutting it. The things we love about this software: 1) our customers have their own accounts, so they can look at their information at any time, 2) our customers can pay online (this has been really helpful for our out-of-town customers), and 3) this software does the invoices for me (which saves me hours of work at the end of the month)!! Also, like that we can update from anywhere: our phone, laptops, tablets, anything with an internet connection. We can see easily which units are available or closed, whereas before someone had to check the Excel file at home. This software is a true blessing, and we are glad we switched over!!

Pros

1) online pay 2) makes invoices automatically 3) texts customers payment reminders 4) easy to access

Cons

I'd like to see an option, with a clear easy tab that show what money is being taken in and what money is being taken out each month. That would make my life easier!

AR
AvatarImg

Verified reviewer

Commercial Real Estate, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Storage Software

Reviewed 4 years ago

It is a good software program and they do up date it several times a year.

Pros

Kept up with my customers storage payments and late fees. Provides me with billing reports lost revenues, availability to let me know of empty storage units, and customers on waiting list. The ability to let customers login to their accounts and rent and pay storage bill online. These are just a few things that this software does for me. It does a lot more.

Cons

Doesn't provide me with age trail balance that I'm used to.

KD
AvatarImg

Krisi D.

Warehousing, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It really is easy

Reviewed 3 years ago

With this software I don't have to worry about checking or changing someones status when they are over due, the system locks them out for me automatically and that is such a relief.

Pros

I love that I can easily adjust anything on the page and our website. I can change letters that get sent out to customers, add new types of rentals. There are just so many things about this software that make it user friendly I can't even say enough good things about it

Cons

I have only been using the software for about a year, so I haven't run in to anything yet that would cause me to have an issue.

SC
AvatarImg

Steve C.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very Happy with Easy Storage Solutions

Reviewed 7 years ago
Pros

I used to use SiteLink. Good program but costly. A lot of bells and whistles I didn't really use or need. Then I switched to WebSelfStorage. The price was right but I found it difficult to use at times. It wasn't very intuitive and making certain corrections was nightmarish. I wanted to customize certain things but the option didn't exist. WSS only works well on Internet Explorer with a fairly...

Cons

I haven't run into anything that doesn't meet my liking.