Easy Storage Solutions Reviews

The best part is the exceptional customer service they provide if you have questions. With the ability to now have multiple facilities with 1 central login, it makes having more than 1 location a little easier.

Some of the reports don't provide the information needed. Also the mobile platform could use some adjustments.

How easy it is to use. We're all about keeping things simple and this product helps us stay true to task!

There's a couple of features I'd like to see a little more adaptable such as being able to set a few more parameters for some of the reports that allows us to print as well as offering a "to do" list capability for each unit that shows in their record as well as the task management system and which also allows us to print.

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It was super easy to set up and the team behind it is great and very responsive. All I had to do was give them information and they set up practically everything for me

I wish the backend was cleaner and had more options (especially on the web design side). There are quite a few inconsistencies and things that don't make much sense. An example of inconsistency: when making a new customer, you must enter an email address for them in order to complete the form, but when automating the input with a .csv file, the email is NOT required. An example of nonsense: The navigation...

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Easy of use and the cost.

The fact that you can't add and delete entries with whatever date you want. The date is always current, so you can't correct errors too easily without it looking a little confusing.

I am a bit surprised at all the excellent ratings and a I am a little concerned for giving it a less than glowing report. I am not sure why everyone thinks this software is so good and wondering what am I missing. It does the job, but in my opinion it really does not offer anything to earn such glowing reports.

It's confusing. It is not an all in one program. You need to have a totally separate company for processing payments, which also costs a lot. This software does not function as an accounting program. They sell that service separately from what I understand. Instead of crediting a charge you simply void it. The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document. They probably offer a separate report writer for another charge if you desire better reports. They do not offer any financial reports at all other than the management report which is not professional or good quality. Lets just say it is not what I expected and I have been very disappointed in it.

Irene, Thank you for leaving us feedback. We genuinely appreciate the opportunity to improve our software. We have a long list of suggestions from our users that we review and use to update our software. Currently we are working on creating better reporting functions in the software. In addition, we are currently working on making it so you can download your reports via CSV file or PDF. You can void charges if you wish, but there is also functionality to be able to credit a charge. If you would like help doing this feel free to call us and we would be happy to help! Finally, if there is anything we can do to help improve your experience please reach out to us! Thank you for your business and your feedback!

I used to use SiteLink. Good program but costly. A lot of bells and whistles I didn't really use or need. Then I switched to WebSelfStorage. The price was right but I found it difficult to use at times. It wasn't very intuitive and making certain corrections was nightmarish. I wanted to customize certain things but the option didn't exist. WSS only works well on Internet Explorer with a fairly...

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I haven't run into anything that doesn't meet my liking.

Kept up with my customers storage payments and late fees. Provides me with billing reports lost revenues, availability to let me know of empty storage units, and customers on waiting list. The ability to let customers login to their accounts and rent and pay storage bill online. These are just a few things that this software does for me. It does a lot more.

Doesn't provide me with age trail balance that I'm used to.

Price point is rite on, and seems easy to use, very customizable, people are great to work with too.

What out! These guys are shady.... storage units near me is a good way to get ripped off. Read ALL the fine print.

Hi Mitchell, We're sorry for your confusion about that service. Easy Storage has had a lot of requests from our clients that wanted help finding potential tenants, so we (Easy Storage Solutions) started an opt-out service to list all facilities that use our software on our Nation Wide Search website called, "Storage Units Near Me" Storageunitsnearme.com. We don't charge for leads, all leads are...

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We operate a small, 138 unit, self storage facility and Easy Self Storage goes a long way in automating many of the process steps we require. If you have a question, you reach a someone who works for ESS (not a call center) who can answer that question quickly.

ESS provides a package of offerings to complement the self storage software solution, but feels like there are different mini-companies operating together. It would be good to have these rolled under one operating structure to provide consistency. They are all good, but 'feels' different if that makes sense...

I love that I can easily adjust anything on the page and our website. I can change letters that get sent out to customers, add new types of rentals. There are just so many things about this software that make it user friendly I can't even say enough good things about it

I have only been using the software for about a year, so I haven't run in to anything yet that would cause me to have an issue.

Easy to use software allows you to navigate thru the system quickly. Able to handle our large number of facilities. Website and software are linked and allow customers to see up to date information and access their accounts.

Limited capabilities in some areas, but anytime a suggestion is offered, they look into seeing if it can be implemented into their software.

Thank you for the review. We're happy to take any suggestions from you and our clients to make our software better every day!

Web based - easy to use on phone.

Need more functionality for multi facility reporting.

Thanks for your review, and your suggestions, William! We appreciate your business!

Simple, even for a computer dunce. It makes life so much easier for me as well as my customers. Invoicing, reminders, unit layouts, you name it. Had one customer who owns storage elsewhere that told me, as a consumer, he loved it, and how does he get this! Hooked him up with no reservation about it. I've enjoyed my usage of this product. And, the best part- it's helped me streamline my op and ensure I get the payments accurately!

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I like the software does nearly everything i need it to do to manage my business

I wish it had a mobile app to manage remotely without having to use a browser.

It is easy for customers to rent a unit over their phone. It is also easy for me to make changes over my phone.

Cannot import to QuickBooks without using the web based platform. The financial reports are not as detailed as the ones we received from WSS. It would be nice to have a breakdown of revenue by unit type. The yearly report could provide a lot more detail. It would be nice if it had a unit breakdown, retail sales, and lost revenue. It always reverts the state back to Alabama...this is more of an annoyance. If you run a payment under the tenant it does not remember the last payment form used. However, it does when you run under the Dashboard.

Hi Kelly! Thank you for giving us your feedback with specific suggestions on what would help the software work better for you!

Customer support is very responsive. There is always a cheerful, helpful person to answer my questions. The software is easy to use and offers all the features I could ever think I'd need. We have increased our revenue by 8% after using it for just one year. Potential clients and existing tennants can now take care of lots of things on their own (like initiating a rental and paying their rent). I also love the waiting list feature. When I got ready to prepare the facility information for year end taxes, I was completely organized - thanks to the software.

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I simply could not run my business without Easy Storage Solutions. The features and ease of use are ideal, service is exceptional and the team is constantly releasing updates to make the program more intuitive and improve functionality. Exceptional software at Any price....and affordable enough for even the smallest "Mom and Pop" operation.

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From website to deposits with so many useable reports. The automation of email reminders that go out automatically. The late fees are automatic and can be tailored to anyones business. Going from pencil and paper to this software was simple and quick, 130 units and we were up and running in two weeks. Easy to comprehend the the common sense logic behind the software. The support is the best!! no dumb questions, one time she actually said. "There is no such thing as a dumb question these are learning moments" . That is the way anyone wants to be treated.

I can honestly say. I have not found anything. Any problem I have had there was always an answer.

The ease of use, no employees needed, it seems to be updated regularly.

At first the company was hard to get issues resolved but that seems to have improved, such as phone calls.

The software is very quick to learn. Our customers comment on how easy it is to rent online.

No clear way to put recommendation in Que for changes that would enhance program

It keeps all the data and payments so you don't have to worry about losing your info and also the tenants can pay on line, rent on line, taking credit cards is a very big plus!

That we didn't have it years ago, I have no issues with the program, the customer service team always helps me out with any problem or questions I might have.

The thing that I like most about Easy Storage Solutions is the layout of the software is fairly easy to read, legible. Also, I like to the customer service is team is knowledgeable. They are there to help solve problems.

The least thing that I like about Easy Storage Solutions is that their customer service is only available Monday-Friday: 8:00 - 5:00 MST Saturday: Closed Sunday: Closed. I'm located in California. Also, something else I dislike is when making notes under individual notes, you have to make sure to click on create note or it they do not save, and notes can be deleted, once saved,(forever) by anyone.

Hello Hope! Thank you for sharing your feedback with us. We genuinely appreciate knowing what we are doing well and how we can improve. We wouldn't be where we are without the valuable feedback each of our customers provide! Thanks again!

After being totally frustrated and staying confused when I began to manage/own my first facility using Quick Books software The interduction to Easy Storage Solutions was a gift from Heaven. I found it extremely user friendly as a senior adult.

Sometimes it is difficult figuring out who I should talk with to solve my problem or question when dealing with several services I am signed up with. Example, software, website, marketing, Google, etc.

Easy to learn and to use. Very logical user interface. Great search features to quicky get to customer accounts. Easy to train employees on the software. Also love that the Easy Storage software team listens to feedback and continually improves the software by tweaking features and adding new features. Great value!

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Thanks, Faith! Let us know if you have any issues by calling our support line at 888-958-5967.