Forcelink - 2026 Pricing, Features, Reviews & Alternatives

Forcelink is a comprehensive field service management software solution designed to optimize field operations by connecting back-office staff, technicians, and customers through a unified platform. The system offers a complete suite of features including scheduling and dispatching, work order management, mobile field service capabilities, and sub-contractor management tools. Through its Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) functionalities, organizations can effectively track assets, manage resources, and monitor materials in real-time using cloud technology.

The software provides industry-specific solutions tailored for various sectors including power and utilities, transportation, healthcare, facilities management, forestry, waste management, tenant management, and council services. Each implementation is customized to address the unique operational challenges within these industries, allowing businesses to standardize workflows, automate field feedback, and improve resource allocation. The platform's GPS technology enables efficient work order assignment and enhances field service technician productivity, while the robust reporting module delivers actionable insights for data-driven decision making.

Forcelink's customer relationship management capabilities help organizations drive customer satisfaction and loyalty through streamlined engagement processes. The system features highly configurable business process flows that administrators can modify to match specific operational requirements. The materials management module provides real-time visibility of stock levels and movement for both back-office staff and field technicians, while the administration management tools streamline office procedures. This integrated approach creates a cohesive operational environment that connects all aspects of field service delivery.

The platform is designed with flexibility and scalability in mind, allowing businesses to adapt the software to evolving operational needs. Organizations can create master accounts with sub-accounts to manage contractors more efficiently, implement customized maintenance schedules, and develop bespoke modules for specialized requirements. This versatility makes Forcelink suitable for businesses of all sizes seeking to enhance their field service operations through digital transformation and process optimization. The system maintains a focus on practical usability while delivering sophisticated functionality for complex field service environments.