GoServicePro Pricing, Features, Reviews & Comparison of Alternatives

GoServicePro

Web-based field service management software

4.33/5 (3 reviews)

GoServicePro overview

GoServicePro is a web-based field service management software that enables business owners to optimize & automate their business workflows by offering a suite of integrated products for executing functions such as automated field service scheduling, real-time communication, and partner management. The product is well suited for the needs of small & mid-sized businesses, as well as for large enterprises in utilities, telecommunications, manufacturing, and high-tech industry segments.

GoServicePro is a bundled product comprising several modules that can either be used independently or coupled in a single solution. The product’s call center module offers a comprehensive call center software for tracking and resolving customer issues. The entitlement module enables the business users to deliver services according to the defined service level agreements that can be both simple and complex. The scheduling & dispatching module of the product offers functionalities such as route optimization, resource assignment, and sales force management. GoServicePro's parts management module includes shipping & tracking of service parts and inventory locations. The field portal of the solution allows the integration of managers, field service technicians, and partners through a centralized web-based interface. The product also offers a customer portal that enables case creation & updating case status, as well as generating customized reports for employees & customers.

GoServicePro offers API integration with third-party applications such as QuickBooks and Google Maps for optimization of workflows. The product offers a basic, professional, and enterprise pricing plan on a monthly subscription basis, which are differentiated by the number of modules included in the package.
www.goldcrm.com

Pricing

Starting from
$45/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
GoServicePro screenshot: GoServicePro account management dashboard viewGoServicePro Introduction to Field Service Management SoftwareGoServicePro screenshot: GoServicePro case management dashboard viewGoServicePro screenshot: GoServicePro integration with Google Maps for tracking dispatchesGoServicePro screenshot: GoServicePro inventory management dashboard viewGoServicePro screenshot: GoServicePro mobile field service app with employees appointment scheduleGoServicePro screenshot: GoServicePro order management module with part tracking details

GoServicePro reviews

Excellent
2

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  3.0
  3.0
  4.3
  4.3
Brendan Carmile

Great Field Service Management Software

Reviewed 2015-03-11
Review Source: Capterra

We switched over to GoServicePro about a year and a half ago. We had used several other field service management programs in the past, and were getting frustrated by the lack of support and promises that never came true. GoServicePro seems to have everything we could dream of all in one, and we've never been happier with a piece of software. Pros: - Preventative Maintenance. This allows us to set up reoccurring work orders for the future, which can then be auto assigned. - QuickBooks Integration. All of our invoices and billing we do in GoServicePro is able to quickly be transferred over to Quickbooks. - Helpful Customer Support. Whenever we have a question they have been very fast and helpful. - Out of Service Mobile Devices. When we have techs go out into the field, there is a moderate chance they will be out of a service area on our Verizon data plan. GoServicePro's app still allows the techs to work while in an area without service, and then automatically sinks back up to the cloud when they return to an area of service. Cons: - The only one I can think of is that their browser requires internet, but this is the case for all other field service software that we have looked. Overall: Everyone in our office and in the field loves using GoServicePro!

Read the full review

Shekhar Singh

ServicePro is easy to use but not very user Friendly

Used daily for 2+ years
Reviewed 2018-02-08
Review Source: Software Advice

Make it more user friendly for Business Users.It is a great tool for the IT departments to use. It even saves details from Email sent by creator.

Read the full review

Kathy Edwards

A Real Time Saver

Reviewed 2015-03-15
Review Source: Capterra

Before we had GoServicePro, we used to print out all of our work orders each day and then pass them out in the morning to each technician. Not only did this require paying someone to print and organize work orders for 4 hours a day, there was no way to make changes to work orders and no way to get feedback until the next morning with the techs came in. Now all of the techs use GoServicePro's mobile app to get work orders and we can update the information realtime and get feedback on what work orders are complete and where the technicians are located. Techs love it because there is no paperwork to fill in and they don't have to come into the office to get their new work orders. This means they can start work earlier.

Read the full review

GoServicePro pricing

Starting from
$45/month
Pricing options
Subscription
View Pricing Plans

GoServicePro Basic - $45 per user per month
GoServicePro Professional - $75 per user per month
GoServicePro Enterprise- $150 per user per month

GoServicePro features

API
Automatic Notifications
Customizable Reporting
Third Party Integration

Access Control (181 other apps)
Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Audit Trail (183 other apps)
Auditing (266 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Data Import/Export (262 other apps)
Document Storage (198 other apps)
Inventory Management (213 other apps)
Inventory Tracking (209 other apps)
Invoice Management (197 other apps)
Monitoring (201 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (268 other apps)
Workflow Management (233 other apps)

Additional information for GoServicePro

Key features of GoServicePro

  • Send reminders
  • Automated contact management module
  • Management reporting
  • Create custom reports
  • Case billing and invoices module
  • Notification rules can be established
  • Real-time wireless communications
  • iOS and Android Apps
  • Credit card processing
  • Integration with Google Maps
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Maps
  • Uses GPS embedded inside mobile
  • Scheduling & dispatching module
  • Accept electronic payments
  • Generating & dispatching invoices
  • Open API
  • Field portal for integrating partners
  • Case management module
  • Task management
View All Features

Benefits

● GoServicePro offers a customizable field force dashboard that acts as a central dashboard for managing schedules, routes, work orders, and resources through drag and drop functionality.
● The product offers a mobile app that lets field sales force personnel send & receive updates and messages in real-time.
● The scheduling engine of the product enables the setting up of rules and workflows, which automate the work order assignment & tracking process eventually resulting in time savings and process optimization.
● The software’s PDF Forms Advisor functionality enables the generation of PDF quotations and invoices reducing paperwork.
● GoServicePro integrates with Google Maps helping the field service technicians to reduce travel time and expenses related to executing a work order.