GoServicePro is a web-based field service management software that enables business owners to optimize & automate their business workflows by offering a suite of integrated products for executing functions such as automated field service scheduling, real-time communication, and partner management. The product is well suited for the needs of small & mid-sized businesses, as well as for large enterprises in utilities, telecommunications, manufacturing, and high-tech industry segments.
GoServicePro is a bundled product comprising several modules that can either be used independently or coupled in a single solution. The product’s call center module offers a comprehensive call center software for tracking and resolving customer issues. The entitlement module enables the business users to deliver services according to the defined service level agreements that can be both simple and complex. The scheduling & dispatching module of the product offers functionalities such as route optimization, resource assignment, and sales force management. GoServicePro's parts management module includes shipping & tracking of service parts and inventory locations. The field portal of the solution allows the integration of managers, field service technicians, and partners through a centralized web-based interface. The product also offers a customer portal that enables case creation & updating case status, as well as generating customized reports for employees & customers.
GoServicePro offers API integration with third-party applications such as QuickBooks and Google Maps for optimization of workflows. The product offers a basic, professional, and enterprise pricing plan on a monthly subscription basis, which are differentiated by the number of modules included in the package.