Customer service is OK. They have been available for the most part, and fairly responsive when issues arise.
Some features make it easier to fine esoteric orders and product that have been processed in years past. This is one feature I would consider an upgrade.
Everything is based on your Internet Connection. Bugs aside, this can cause delayed loading time when generating documents. Former versions operated more like a spread sheet, allowing you to hop from cell to cell. Now there
Likelihood to recommend: 3/10
Nothing - it's very difficult to navigate thru the system.
Everything. First of all, the distributor that we used to buy the product has no clue to the capability of the system. Their only tactic is to lower the selling price of the software until you think it's a no brainer to buy. Then the fun begins. At first you start training with the distributor, until you realize that they have no idea how to make this thing work. Then you deal with Infor direct (at a higher hourly rate). You keep going as you think it will eventually work out. Who would think a company could stay in business selling a product that really is not usable in the real world. The biggest problem is that it is so slow, that it takes forever to complete tasks. $100,000+ later (for small companies), you realize that you now have a big right-off for your business. It's now 2 1/2 years since we started this project & we will probably scrap it. The good thing is that we never went live and are still using our old system, which works fine. I've heard of companies that went live & then realized it didn't work. If you care about your time, money & stress level, stay away. BUYER BEWARE.
Likelihood to recommend: 0/10
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