Infor CRM Pricing, Features, Reviews & Comparison of Alternatives

Infor CRM

Account-centric CRM for sales, marketing & customer service

3.6/5 (24 reviews)

Infor CRM overview

What is Infor CRM?

Infor CRM - formerly SalesLogix - in an enterprise-level customer relationship and experience management tool that offers a number of industry specific solutions. Infor manages all your customer interactions from one place and provides intelligence on the value of interactions, providing suggestions on cross-selling, up-selling and issue resolution. Infor CRM integrates marketing, sales and customer service features that help to generate insights and provide recommendations on how to increase retention and revenue.

Infor CRM is tailored to meet the needs of a number of specific industries. The CRM app serves the financial services, hospitality and gaming, retail, telecom, fashion, healthcare, high tech, manufacturing industries and more. Infor integrates an enterprise-level CRM, CXM and a social CRM tool into one complete customer management application.

Infor CRM is offered as part of the Infor Epiphany package. The CRM solution you adopt can be tailored to meet the specific needs of your industry. Infor Epiphany include a marketing resource management tool to manage all marketing campaigns and activities, ensuring marketing resources are utilized in the most effective way.

Epiphany Marketing and Analytics allows you to understand customer data and use it to carry out targeted, multi-channel campaigns. The Epiphany Sales and Service tools allow you to access customer transactional history and current data to provide personalized offers and issue resolution to key clients.
www.infor.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Infor CRM Demo with Carlos Thomas & Kristen Simoes

Infor CRM user reviews

Value for money
Features
Ease of use
Customer support
  3.0
  3.8
  3.7
  3.6
Mahonri Gomez

Powerful and Useful ERP software

Used daily for 2+ years
Reviewed 2019-10-17
Review Source: Capterra

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Pros
It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Cons
It could be a little difficult to learn how to use it

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Experience With Infor Saleslogix

Reviewed 2016-05-18
Review Source: GetApp

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Rating breakdown

Value for money
Ease of use
Customer support

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Jeff Palmer

Very good product...easy customization to your sales process

Reviewed 2015-03-23
Review Source: Software Advice

Pros
Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons
We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Charlotte Ganley

Office Manager

Used daily for 2+ years
Reviewed 2019-01-11
Review Source: Software Advice

Pros
Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

Cons
It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Steve Hyde

Good overall CRM system. Cost effective vs. SalesForce

Used daily for 6-12 months
Reviewed 2018-07-09
Review Source: Capterra

Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Pros
Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

Cons
Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Infor CRM pricing

Pricing options
Subscription
View Pricing Plans

Please contact sales for a quote

Infor CRM features

Social Media Integration

API (465 other apps)
Activity Dashboard (313 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (248 other apps)
Calendar Management (216 other apps)
Contact Management (172 other apps)
Custom Fields (166 other apps)
Customer Database (207 other apps)
Customizable Branding (258 other apps)
Customizable Reporting (194 other apps)
Customizable Templates (221 other apps)
Data Import/Export (234 other apps)
Electronic Payments (176 other apps)
Email Integration (228 other apps)
Real Time Data (161 other apps)
Reminders (214 other apps)
Reporting & Statistics (333 other apps)
Surveys & Feedback (187 other apps)
Third Party Integration (315 other apps)

Videos and tutorials

Additional information for Infor CRM

Key features of Infor CRM

  • Localized and targeted content
  • Reports and analytics
  • Personalized communications
  • Multi-channel communication
  • Social media monitoring
  • Integrated financial solution
  • Cross-selling tools
  • HR management integration
  • Distributor contact management
  • Multi-industry solutions
  • order automantion
  • Mobile device compatible
  • Targeted marketing campaigns
  • Lead management
  • Salesforce Integration
  • Customer Experience Management (CXM) hub
  • Native Force.com solution
  • Marketing resource management,
  • Infor ERP integration
  • Epiphany Interaction Advisor
View All Features

Benefits

Epiphany Interaction Advisor: A decisioning solution to better solve customer interaction challenges, specialized by industry.

Customer Interaction Hub: Store and view all customer interactions in a single glance. Analyze customer interactions and see suggested actions. Specifically designed for the financial services and telecommunication industries.

Inforce: Infor´s native Salesforce app that lets you connect your Infor ERP system with your Salesforce lead management tools.

Industry-specific Solutions: Including Infor Hospitality, Infor High Tech & Electronics, and Infor Manufacturing.