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Infor CRM Logo

Infor CRM

Account-centric CRM for sales, marketing & customer service

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Infor CRM Pricing, Features, Reviews and Alternatives

Infor CRM product overview

Price starts from

65

What is Infor CRM?

Infor CRM - formerly SalesLogix - in an enterprise-level customer relationship and experience management tool that offers a number of industry specific solutions. Infor manages all your customer interactions from one place and provides intelligence on the value of interactions, providing suggestions on cross-selling, up-selling and issue resolution. Infor CRM integrates marketing, sales and customer service features that help to generate insights and provide recommendations on how to increase retention and revenue.

Key benefits of using Infor CRM

  • Epiphany Interaction Advisor: A decisioning solution to better solve customer interaction challenges, specialized by industry.

  • Customer Interaction Hub: Store and view all customer interactions in a single glance. Analyze customer interactions and see suggested actions. Specifically designed for the financial services and telecommunication industries.

  • Inforce: Infor´s native Salesforce app that lets you connect your Infor ERP system with your Salesforce lead management tools.

  • Industry-specific Solutions: Including Infor Hospitality, Infor High Tech & Electronics, and Infor Manufacturing.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Videos
    Webinars
    In Person

    Infor CRM pricing information

    Value for money

    3.1

    /5

    25

    Starting from

    65

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Infor CRM features

    Functionality

    3.8

    /5

    25

    Total features

    20

    6 categories

    Most valued features by users

    Email Marketing
    Contact Management
    Social Media Integration
    Internal Chat Integration
    Marketing Automation
    Routing
    Knowledge Management
    Customer Service Analytics

    Infor CRM users reviews

    Overall Rating

    3.7

    /5

    25

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.95/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    5

    5

    4

    1

    Pros
    It does its own versioning and security, and if you understand it well, it can be your best friend. Also, with all of that, it is very SOX friendly.

    EB

    Elaena B.

    Good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management. Highly customizable platform.

    nk

    naveen kumar r.

    Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

    AR

    Anonymous Reviewer

    Cons
    My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company.
    AvatarImg

    Michael D.

    Continually run into errors or the system just logs you off in the middle of doing a task.

    KM

    Kathleen M.

    Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth.

    KM

    Kathleen M.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Powerful and Useful ERP software

    Reviewed 3 years ago

    Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

    Pros

    It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

    Cons

    It could be a little difficult to learn how to use it

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Experience With Infor Saleslogix

    Reviewed 6 years ago

    I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing...

    Pros

    Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

    Cons

    Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    Very good product...easy customization to your sales process

    Reviewed 7 years ago
    Pros

    Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

    Cons

    We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Office Manager

    Reviewed 3 years ago
    Pros

    Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

    Cons

    It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Good overall CRM system. Cost effective vs. SalesForce

    Reviewed 4 years ago

    Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

    Pros

    Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

    Cons

    Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

    Infor CRM FAQs and common questions

    Q. What type of pricing plans does Infor CRM offer?

    Infor CRM has the following pricing plans:
    Starting from: $65.00
    Free Trial: Available


    Q. Who are the typical users of Infor CRM?

    Infor CRM has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Infor CRM support?

    Infor CRM supports the following languages:
    English


    Q. Does Infor CRM support mobile devices?

    Infor CRM supports the following devices:
    Android, iPad, iPhone


    Q. Does Infor CRM offer an API?

    No, Infor CRM does not have an API available.


    Q. What level of support does Infor CRM offer?

    Infor CRM offers the following support options:
    Phone Support, 24/7 (Live rep), Email/Help Desk, Chat

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