Infor CRM Pricing, Features, Reviews & Comparison of Alternatives

Infor CRM

Account-centric CRM for sales, marketing & customer service

3.75/5 (26 reviews)

Infor CRM overview

What is Infor CRM?

Infor CRM - formerly SalesLogix - in an enterprise-level customer relationship and experience management tool that offers a number of industry specific solutions. Infor manages all your customer interactions from one place and provides intelligence on the value of interactions, providing suggestions on cross-selling, up-selling and issue resolution. Infor CRM integrates marketing, sales and customer service features that help to generate insights and provide recommendations on how to increase retention and revenue.

Infor CRM is tailored to meet the needs of a number of specific industries. The CRM app serves the financial services, hospitality and gaming, retail, telecom, fashion, healthcare, high tech, manufacturing industries and more. Infor integrates an enterprise-level CRM, CXM and a social CRM tool into one complete customer management application.

Infor CRM is offered as part of the Infor Epiphany package. The CRM solution you adopt can be tailored to meet the specific needs of your industry. Infor Epiphany include a marketing resource management tool to manage all marketing campaigns and activities, ensuring marketing resources are utilized in the most effective way.

Epiphany Marketing and Analytics allows you to understand customer data and use it to carry out targeted, multi-channel campaigns. The Epiphany Sales and Service tools allow you to access customer transactional history and current data to provide personalized offers and issue resolution to key clients.
www.infor.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Infor CRM Demo with Carlos Thomas & Kristen Simoes

Infor CRM reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.8
  3.6
  3.6
Jeff Palmer

Very good product...easy customization to your sales process

Reviewed 2015-03-23
Review Source: Software Advice

Pros
Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons
We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Experience With Infor Saleslogix

Reviewed 2016-05-18
Review Source: GetApp

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in.

Pros
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Rating breakdown

Value for money
Ease of use
Customer support

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Kathleen Maranchick

Horrible Software

Used daily for 1-2 years
Reviewed 2018-06-12
Review Source: Software Advice

Pros
There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.

Cons
Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Ken Bauman

Infor CRM

Used daily for 2+ years
Reviewed 2018-11-29
Review Source: Capterra

Pros
The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.

Cons
The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.

Response from Infor


Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact erik.tavenner@infor.com to schedule a convenient time.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Mahonri Gomez

Powerful and Useful ERP software

Used daily for 2+ years
Reviewed 2019-10-17
Review Source: Capterra

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Pros
It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Cons
It could be a little difficult to learn how to use it

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Infor CRM pricing

Pricing options
Subscription
View Pricing Plans

Please contact sales for a quote

Infor CRM features

Social Media Integration

API (364 other apps)
Activity Dashboard (219 other apps)
Activity Tracking (166 other apps)
Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (198 other apps)
Customizable Reporting (163 other apps)
Customizable Templates (170 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Reminders (187 other apps)
Reporting & Statistics (231 other apps)
Surveys & Feedback (131 other apps)
Third Party Integration (216 other apps)

Additional information for Infor CRM

Key features of Infor CRM

  • Localized and targeted content
  • Reports and analytics
  • Personalized communications
  • Multi-channel communication
  • Social media monitoring
  • Integrated financial solution
  • Cross-selling tools
  • HR management integration
  • Distributor contact management
  • Multi-industry solutions
  • order automantion
  • Mobile device compatible
  • Targeted marketing campaigns
  • Lead management
  • Salesforce Integration
  • Customer Experience Management (CXM) hub
  • Native Force.com solution
  • Marketing resource management,
  • Infor ERP integration
  • Epiphany Interaction Advisor
View All Features

Benefits

Epiphany Interaction Advisor: A decisioning solution to better solve customer interaction challenges, specialized by industry.

Customer Interaction Hub: Store and view all customer interactions in a single glance. Analyze customer interactions and see suggested actions. Specifically designed for the financial services and telecommunication industries.

Inforce: Infor´s native Salesforce app that lets you connect your Infor ERP system with your Salesforce lead management tools.

Industry-specific Solutions: Including Infor Hospitality, Infor High Tech & Electronics, and Infor Manufacturing.