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Infor CRM Pricing, Features, Reviews and Alternatives
Infor CRM product overview
What is Infor CRM?
Infor CRM - formerly SalesLogix - in an enterprise-level customer relationship and experience management tool that offers a number of industry specific solutions. Infor manages all your customer interactions from one place and provides intelligence on the value of interactions, providing suggestions on cross-selling, up-selling and issue resolution. Infor CRM integrates marketing, sales and customer service features that help to generate insights and provide recommendations on how to increase retention and revenue.
Key benefits of using Infor CRM
Typical customers
Platforms supported
Support options
Training options
Infor CRM pricing information
Value for money
3.1
/5
25
Starting from
65
Pricing options
Value for money contenders
Infor CRM features
Functionality
3.8
/5
25
Total features
20
6 categories
Most valued features by users
Functionality contenders
Infor CRM users reviews
Overall Rating
3.7
/5
25
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.95/10
10
5
5
4
1
EB
Elaena B.
nk
naveen kumar r.
AR
Anonymous Reviewer
Michael D.
KM
Kathleen M.
KM
Kathleen M.
Overall rating contenders
Mahonri G.
Verified reviewer
Railroad Manufacture, 51-200 employees
Used daily for 2+ years
Review source
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Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way
It has all of the tools needed to perform your job. It could be as fancy and broad as you design it
It could be a little difficult to learn how to use it
Anonymous Reviewer
Verified reviewer
Review source
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I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing...
Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).
Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.
Jeff P.
Electrical/Electronic Manufacturing,
Review source
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Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.
We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.
Charlotte G.
Management Consulting, 11-50 employees
Used daily for 2+ years
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Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.
It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.
Steve H.
Verified reviewer
Accounting, 501-1,000 employees
Used daily for 6-12 months
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Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.
Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com
Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.
Infor CRM FAQs and common questions
Q. What type of pricing plans does Infor CRM offer?
Infor CRM has the following pricing plans:
Starting from: $65.00
Free Trial: Available
Q. Who are the typical users of Infor CRM?
Infor CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Infor CRM support?
Infor CRM supports the following languages:
English
Q. Does Infor CRM support mobile devices?
Infor CRM supports the following devices:
Android, iPad, iPhone
Q. Does Infor CRM offer an API?
No, Infor CRM does not have an API available.
Q. What level of support does Infor CRM offer?
Infor CRM offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Chat
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