Lucy Pricing, Features, Reviews & Alternatives


Order processing software that manages emailed orders

5.0/5 (1 review)

Lucy overview

What is Lucy?

Lucy is a web-based order processing software designed to help businesses automatically handle orders in PDF format sent by customers via email. It lets wholesalers capture data related to sales orders such as purchase formats and stock codes in the existing ERP systems.

Key features of Lucy include order entry, special order management, recurring orders, and remote order entry. The platform sends email notifications to managers about new customers, incorrect codes, or typos in sales orders, ensuring accurate customer pricing and business rules are followed.

Lucy allows teams to create new trading partners using the dashboard based on information such as default ERP customer code, partner name, and ERP order status. Sellers can also set business rules using the automatic price acceptance functionality.

Lucy enables managers to map purchase orders by highlighting areas in the document that correspond to various fields including order number, date, delivery address, customer code, stock code, quantity, and item price. The system can process orders from the mapped fields in PDF files and store relevant data into ERP systems.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size

Lucy screenshot: Lucy order detailsHi I'm Lucy!Lucy screenshot: Lucy notificationsLucy screenshot: Lucy dashboardLucy screenshot: Lucy purchase order documentLucy screenshot: Lucy document mapping

Lucy user reviews


Very good
Value for money
Ease of use
Customer support
Bilgin O.

Automating our B2B and B2C business

Used daily for 2+ years
Reviewed 2021-01-13
Review Source: Capterra

We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy. Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.

I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.

It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Lucy pricing

Pricing options
Free trial
View Pricing Plans

Lucy pricing starts at $850 per month and scales with number of users and features. Features expand across Standard, Large, and Enterprise plans. A 2-week free trial is available.
Standard - $850/month
Large - $1,350/month
Enterprise - $1,950/month

Lucy features

Activity Dashboard
Third Party Integrations

Access Controls/Permissions (730 other apps)
Activity Tracking (628 other apps)
Alerts/Notifications (1198 other apps)
Billing & Invoicing (600 other apps)
Compliance Management (730 other apps)
Customizable Reports (695 other apps)
Data Import/Export (739 other apps)
Document Management (856 other apps)
Inventory Management (882 other apps)
Mobile Access (815 other apps)
Real Time Data (621 other apps)
Reporting & Statistics (969 other apps)
Search/Filter (669 other apps)
Status Tracking (621 other apps)
Task Management (599 other apps)
Workflow Management (785 other apps)

Videos and tutorials

Additional information for Lucy


* True integration without requiring EDI or other systems.
* AI means those inevitable customer data issues are spotted, corrected, and remembered for next time.
* Complete event log of every interaction with each order = audit trail compliance.