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Metquay
4.6
(15)

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Calibration software for commercial laboratories

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Metquay Pricing, Features, Reviews and Alternatives

Metquay product overview

What is Metquay?

Metquay is a cloud-based and on-premise calibration software designed to help commercial laboratories automate calibration and measurement capability (CMC) corrections across equipment. It offers an inbuilt ERP module, which allows administrators to share quotes and delivery reports with clients, track deliverables, and process payments using a centralized interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Webinars
Documentation
In Person
Videos

Metquay pricing information

Value for money

4.5

/5

15

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Metquay features

Functionality

4.4

/5

15

Total features

20

1 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Inventory Management
Access Controls/Permissions
Compliance Management

Functionality contenders

Metquay users reviews

Overall Rating

4.6

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

10

4

1

0

0

Pros
Metquay's senior leadership has demonstrated their commitment to our success through early implementation.
It is beautifully designed to handle all the complexities of calibration process like Standard Instruments database, Customer Instruments database,Uncertainty calculation etc.
Very reliable and fast handling between the pages. I recommend strongly to who looks new software to handle management software.
Cons
This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding process.
Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare.
I have sometimes having trouble accessing the software. You really need a fast internet connection if you will use this.

Overall rating contenders

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Ashok N.

Verified reviewer

Industrial Automation, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comlete solution for Calibration & Testing Laboratories

Reviewed 4 years ago

Best software for Calibration & Testing laboratories. Have been searching/trying for such software since many years. As per my experience ( as an assessor of ISO/IEC 17025 since 15 years & running an accredited laboratory since 30 years ) there is no other software to provide so many features & at such a very reasonable cost.

Pros

1. Flexible platform, can develop any activity ( templates, reports, admin rights etc ) as per our own requirements. 2. Ease in calculaton of Uncertainity of measurement ( just need to enter 5 or 10 repeated readings ). 3. 100% control on typographical/human errors. 4. Compliance with ISO/IEC 17025 2017. 5. Compliance with USFDA 21CFR part 11 ( for Pharma companies ). 6. Huge saving in cost & time.

Cons

1. Data entry / Template development is time consuming process

Vendor response

Thankyou Mr Nehra for your feedback !

CR
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Christopher R.

Research, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A powerful laboratory management software

Reviewed 2 years ago

Overall, our experience with Metquay has been a positive one. We have slowly integrated Metquay as our lab management system, with some growing pains along the way; some self-inflicted, others just limitations of the database itself. The saving grace for our experience thus far is the outstanding customer service by [SENSITIVE CONTENT HIDDEN] and his team. Difficult requests, specific to our industry...

Pros

My company has always used excel sheets and macros for receiving, accounts payable, calibration certificates, etc. Metquay has allowed us to utilize its platform for all of the mentioned facets of our laboratory system. Being a database, accessing information is much quicker and more easily navigated than using Windows Explorer search function. As a company on it's way to ISO-17025 accreditation,...

Cons

We haven't dealt with database platforms in the past, so it can seem unforgiving at times. Meaning, if you make a mistake entering an item or constructing a cal procedure and/or worksheet, there is no going back, which numerically speaking is a bit of a nightmare. This is likely due to our lack of experience with database software solutions, but it has caused the most frustration during the onboarding...

Vendor response

Hello Chris, Thank you for the detailed feedback. We are introducing a live chat window plus a knowledgebase platform that directly integrates with Metquay which will be the go-to place for all questions related to using Metquay. We would also be rolling out a feature that will make record deletions easier without compromising on traceability. We will keep you posted on the updates. Thank you & take care!

SK
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Stephan K.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MIKRA

Reviewed 4 years ago

we are able to control our workflow, see which technician have done how many calibrations, that give us the opportunity to plan and organize in a better way

Pros

- easy to use - flexible creation of workflow, procedures - according 17025, in a audit extreme helpful, everything organized - our procedures get more lean - control over the total lab

Cons

perhaps a dashboard function for the lab management will help for a global overview

Vendor response

Dear Stephan , Thankyou for the valuable review , we already have dashboards and kanban boards in our upcoming features list and you can expect it on our next release which will be rolled out on January 2019. Regards , Metquay Consulting Team

CL
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Chuck L.

Machinery, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Metquey start up support

Reviewed 3 months ago

The support from Metquay during our setup has been terrific. It starts with their tutorial videos that can be watched anytime. If that is not enough, their help desk is very responsive. Our maximum wait time on a response to a question is measured in hours and often minutes.

Pros

The cloud based access is a great help as we do most of our calibrations at customer sites. The email notification system is a huge help in keeping our tools calibrated on time and notifying customers about their instrument due dates. The software saves a lot of administrative time so we can be more proactive in selling calibration contracts and scheduling trips efficiently.

Cons

We have diagrams in our procedures on occasion and currently Metquay does not support this. However, they said they will work on this and I would expect they will have this feature soon.

Vendor response

Thank you for the good words Chuck. We do have a feature to upload diagrams on the work level.. We will be extending that to procedures very soon. thank you for your business, take care!

RC
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Rufino C.

Biotechnology, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Metquay Review

Reviewed 7 months ago

Meeting the requirements which is to generate calibration labels and certificates.

Pros

Test Result Template can be automated because it works like Excel.

Cons

1. Customization of the calibration certificate template is limited and can only be done by Metquay. 2. Internet is required to use it, use on onsite calibration can be difficult, if the internet is slow, so is the software. 3. Calibration label generation is tricky, ok for single printout but not for multiple batch prints. 4. Completing a calibration cycle takes time, need to select the procedure, technician every time.

Vendor response

Hello Rufino, Thank you for your feedback! 1. You may be referring to customizing the first page of the calibration certificate as you can completely customize the calibration data sheet using the worksheet feature. For the first page, we are working on a solution that will be available soon. 2. For onsite calibrations you may use our offline version which does not require an internet connection....

Metquay FAQs and common questions

Q. What type of pricing plans does Metquay offer?

Metquay has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available


Q. Who are the typical users of Metquay?

Metquay has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Metquay support?

Metquay supports the following languages:
English


Q. Does Metquay support mobile devices?

Metquay supports the following devices:
Android, iPad, iPhone


Q. Does Metquay offer an API?

Yes, Metquay has an API available for use.


Q. What other apps does Metquay integrate with?

Metquay integrates with the following applications:
Odoo , NetSuite, Xero


Q. What level of support does Metquay offer?

Metquay offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk

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