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NetSuite vs Freshsales Comparison (2026)
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QuickBooks Online
4.3
QuickBooks Enterprise
4.5
Xero
4.4
Good recommendations?
NetSuite
4.2
(2K)5
985
4
790
3
217
2
39
1
55
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshsales
4.5
(623)5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
2K
5
4
3
2
1
985
790
217
39
55
- Value for money
- Ease of use
- Features
- Customer support
63%
would recommend this app4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“NetSuite provides a comprehensive cloud-based ERP platform that brings financials, accounting, inventory, order management, and reporting into one system.”
Anish C.
SDE
“Custom reporting is a lifesaver; I built dashboards that pull live sales data and sync with Slack alerts, cutting our weekly review time by half.”
GR
Grace R.
Finance Manager
“It is a feature-rich ERP platform that works well for businesses looking to manage finance, inventory, procurement, and operations in one place.”
AR
Ansuman R.
Ecom Manager
Pros
“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Gary A.
Founder CEO
“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
S. A.
Operations Manager
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
Cons
“The UI feels cluttered when I try to drill down into inventory levels, and the learning curve for the advanced financial modules is steeper than expected, so I had to spend extra hours training.”
GR
Grace R.
Finance Manager
“During peak usage periods, the lag becomes even more noticeable, making it difficult for teams to work efficiently under time pressure — especially during month-end close or busy operational periods. While NetSuite is a powerful cloud-based platform, the performance doesn’t always reflect that power in day-to-day use.”
DC
Dirk C.
ERP administrator
“The NetSuite fully takes the painful, repetitive work out of flipping back and forth between poorly-constructed spreadsheets and clunky governmental reporting applications.”
Disha k.
Account Manager
Cons
“Support is particularly bad, a lack of understanding of their product.”
HS
Harry S.
Head of CSM
“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC
SooHoon C.
Co-Founder
“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL
Deborah L.
Marketing Director
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- 1099 Preparation
- 3PL Management
- A/B Testing
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Aging Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Audience Targeting
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Billing
- Autoresponders
- Availability Management
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Barcode Printing
- Barcode Recognition
- Barcode/Label Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Behavior Tracking
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Built-in Accounting
- Business Intelligence
- CPA Firms
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Capacity Management
- Capacity Planning
- Case Management
- Case Notes
- Cash Flow Management
- Cash Management
- Catalog Management
- Channel Management
- Chart of Accounts
- Chat/Messaging
- Check Processing
- Check Writing
- Check-in/Check-out
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Conflict Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Core Accounting
- Cost Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Cross Docking
- Currency Management
- Customer Accounts
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Social Profiles
- Customer Statements
- Customer Support
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Deal Management
- Delivery Management
- Demand Forecasting
- Direct Deposit
- Discount Management
- Distribution Management
- Docket Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dues Management
- Duplicate Payment Alert
- Dynamic Content
- EDI
- ERP integration
- Electronic Funds Transfer
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Profiles
- Employee Scheduling
- Enterprise Asset Management
- Event Management
- Event Triggered Actions
- Expense Claims
- Expense Management
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Accountants
- For B2B
- For Financial Institutions
- For Government
- For Hospitality Industry
- For Insurance Industry
- For Legal Professionals
- For Medical Purposes
- For Metal Fabrication
- For Nonprofits
- For Real Estate
- For Restaurants
- For Retail
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Trucking Industry
- For iPad Devices
- Forecasting
- Fraud Detection
- Fund Accounting
- Fundraising Management
- Funnel Analysis
- Gantt/Timeline View
- General Ledger
- Grant Management
- HIPAA Compliant
- HR Management
- Heatmaps
- Idea Management
- Import/Export Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Investment Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Integration
- Issue Management
- Item Management
- Kanban Board
- Key Performance Indicators
- Kitting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Notifications
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- eCommerce Integration
- eCommerce Management
- Total features147
- 1099 Preparation
- 3PL Management
- A/B Testing
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Accounts Payable
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Query
- Ad hoc Reporting
- Agile Methodologies
- Aging Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Audience Targeting
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Billing
- Autoresponders
- Availability Management
- BOM Creation
- Backorder Management
- Bank Reconciliation
- Barcode Printing
- Barcode Recognition
- Barcode/Label Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Behavior Tracking
- Benchmarking
- Billing & Invoicing
- Bills of Material
- Budget Management
- Budgeting/Forecasting
- Built-in Accounting
- Business Intelligence
- CPA Firms
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Capacity Management
- Capacity Planning
- Case Management
- Case Notes
- Cash Flow Management
- Cash Management
- Catalog Management
- Channel Management
- Chart of Accounts
- Chat/Messaging
- Check Processing
- Check Writing
- Check-in/Check-out
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Conflict Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contract/License Management
- Core Accounting
- Cost Management
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Cross Docking
- Currency Management
- Customer Accounts
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Social Profiles
- Customer Statements
- Customer Support
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Rules
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Deal Management
- Delivery Management
- Demand Forecasting
- Direct Deposit
- Discount Management
- Distribution Management
- Docket Management
- Document Management
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dues Management
- Duplicate Payment Alert
- Dynamic Content
- EDI
- ERP integration
- Electronic Funds Transfer
- Electronic Payments
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Profiles
- Employee Scheduling
- Enterprise Asset Management
- Event Management
- Event Triggered Actions
- Expense Claims
- Expense Management
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Fixed Asset Management
- For AEC Industry
- For Accountants
- For B2B
- For Financial Institutions
- For Government
- For Hospitality Industry
- For Insurance Industry
- For Legal Professionals
- For Medical Purposes
- For Metal Fabrication
- For Nonprofits
- For Real Estate
- For Restaurants
- For Retail
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For Trucking Industry
- For iPad Devices
- Forecasting
- Fraud Detection
- Fund Accounting
- Fundraising Management
- Funnel Analysis
- Gantt/Timeline View
- General Ledger
- Grant Management
- HIPAA Compliant
- HR Management
- Heatmaps
- Idea Management
- Import/Export Management
- Income & Balance Sheet
- Integrated Business Operations
- Interaction Tracking
- Internal Chat Integration
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Investment Management
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- IoT Integration
- Issue Management
- Item Management
- Kanban Board
- Key Performance Indicators
- Kitting
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Notifications
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- eCommerce Integration
- eCommerce Management
Integrations
- Total integrations19
- Adobe Commerce
- Aircall
- Avalara
- BILL AP/AR
- BambooHR
- BigCommerce
- Boomi
- Box
- Celigo Integrator.io
- Docusign
- Expensify
- FieldAware
- Five9
- Microsoft Outlook
- Microsoft Power BI
- SAP Concur
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- UKG Ready
- WooCommerce
- Total integrations4
- Adobe Commerce
- Aircall
- Avalara
- BILL AP/AR
- BambooHR
- BigCommerce
- Boomi
- Box
- Celigo Integrator.io
- Docusign
- Expensify
- FieldAware
- Five9
- Microsoft Outlook
- Microsoft Power BI
- SAP Concur
- Salesforce Sales Cloud
- Shopify
- Shopify Plus
- Slack
- UKG Ready
- WooCommerce
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