This is a good package to keep track of our company assets.Read the full review
RAM is easy to use, and the helpline is excellent if there are problems. Once every quarter I actually get a call just to check if everything is ok - not a selling exercise at all.Read the full review
An account manager will need to collect some basic information on a project in order to provide an accurate cost proposal.
Contact Real Asset Management for a price quote.
This is a good package to keep track of our company assets.
Easy to update each month. Plenty of reporting functionality
It's quite hard to make changes if errors are made in a previous period
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Thank you for your feedback. In order to preserve the integrity of data in past periods, we do put in place some checks. One of our support team can talk you through how you can quickly make these changes should you need to at a later date.
RAM is easy to use, and the helpline is excellent if there are problems. Once every quarter I actually get a call just to check if everything is ok - not a selling exercise at all.
We've been using Real Asset Management's fixed asset software for around 10 years. Their approach to customer service is second to none. I haven't ever had problems contacting support for help. Always contactable and no "press 1 for sales"...
It's easy to use and very logical. Once you get the idea of where to find things, everything fits into the same format So you don't have to learn different ways to solve different problems.
It does look a little old fashioned, maybe needs a face lift to bring it into the teenies. It has a graphical interface, yet you're still unable to drag and drop things to save you from having to type the same things again and again.
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering RAM Fixed Asset Management
The version that we're using now requires you to log out twice, once from the actual program that deals with fixed assets, then out of a "master" application. A bit annoying but if you don't completely log out, you'll be classed as still logged in next time (there's no session time out)
Hello Fu, an advisor will contact you shortly as there is a session time out and we can set this up for you in a second. We can also find out your queries on drag and drop as it may already be available. If not, RAM always acts on customer feedback. The new version in Autumn 16 will bring a new look and feel so we'll make sure we get you updated asap.
Best fixed asset management software program I've ever used. On the rare occasion I have to contact Technical Support, technical issues are resolved quickly and efficiently
The system works very well. The only issues we have come across is that you have to view some data by asset ID where we would prefer to use Tag numbers. The other short coming is Track 4000 it works but is not intuitive to use and you can't easily change rooms if you realize you made a mistake after scanning an asset.
The basic package had most of what we were looking for in an inventory system. We've expanded into multiple modules and are currently working on incorporating bar coding with them. The customer service is exceptional.
We implemented RAM Asset 4000 across our entire company which included 17 manufacturing facilities and 5 distributions centers. The system has the capability of handling multiple locations and legal entities. Asset 4000 is inter-connected in every way needed for fixed asset accounting. Their suite of products handles an asset "from cradle to grave" and provides the necessary controls for our accounting environment. The out of the box reports are great and provide what is needed for each report area. The report writer functionality could use some TLC. The way the time scenarios in the reporting are setup are a little odd compared to what you would normally see in report writing. Asset 4000 is designed to use Crystal Reports report writer which is a great reporting application that makes up for the shortcomings in the out of the box report writer. Their support staff are wonderful to deal with and very knowledgeable about their system. They are willing to work with their clients to enhance their system.
Pros: Very easy to use and train others on. The similarity between types of transactions makes it very user-friendly. Cons: System is a little slow. There isn't an easy way to combine assets for inventory purposes. The system allows transfers with no changes and records it as a transfer. Overall I would highly recommend this product but I would also recommend a thorough clean up of your fixed assets prior to implementation for ease of use.
Cant fault anything. Customer service has always been very pleasant. They were very helpful with any queries and issues that have occurred in the past, all matters were adhered to and efficiently rectified.
Customer service is excellent - if I email the help desk someone always phones within half an hour and the knowledge and understanding of the product from the adviser is superb. I also find the webinars very useful and like the fact that you can talk to other 'real' users. We are still having issues in getting the revaluation reserve function working correctly for us.