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Easy Storage Solutions Reviews

Overall rating

4.8

/5

704

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10

Reviews by rating

Pros and cons

The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software.
The fact that it's very user friendly, tech support is amazing and a good value for the money.
Awesome software/platform and look forward to using at all our future self storage facilities. Great customer service and vast array of services that can be customized to our needs.
An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all.
The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document.
They even explain what I did wrong so I can easily fix future mistakes.
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704 reviews

Recommended

TW
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Tc W.

Operations Manager

Real Estate, 1-10 employees

Review source

Overall Rating

Great, easy, reliable

Reviewed 3 years ago

Transcript

Tyler: Hi, I'm Tyler, and my title is operations manager in the real estate industry, and I give Self...

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Virginia (GeGe) S.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Product delivers what I needed it to deliver, and the customer service staff has been stellar!

Reviewed 6 years ago

I no longer have to chase down checks and make deposits at the bank! Complete online process now for renting from us.

Pros

I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

Cons

There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

MM
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Margaret M.

Warehousing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use

Reviewed 6 months ago

I like Easey Storage Solutions overall, there just needs to be some more flexibility.

Pros

The ease of use and finding customers in database

Cons

Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.

KC
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Kelly C.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Disappointing

Reviewed 5 years ago

I do not recommend this company. However, it is slightly better than our previous home-grown system.

Pros

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

Cons

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

DA
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Donnie A.

Warehousing, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to learn and use daily

Reviewed 6 months ago

A great tool for storage businesses

Pros

The straight forward way the program works

Cons

We should be able to automate a transfer regardless of how long a customer has rented.

EL
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Elizabeth L.

Music, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and customer support is top notch.

Reviewed 6 months ago

Love the capabilities of the program for our use.

Pros

How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.

Cons

Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.

JL
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Janice L E.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our review of this product

Reviewed 6 months ago

We have used Easy Storage Solutions since we opened and have not had any need to consider a different software . Have recommended it to other storage unit facilities.

Pros

What we like most about this product is that it makes managing a Storage Facility from a distance possible. Everything you need is at your fingertips, for both manager and customers. Customers find it easy to access.

Cons

Like everything in this world, I wish it was free....cost is worth the peace of mind and it surely makes the process easier.

PJ
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Patrick J.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Like having a facility manager, only better

Reviewed 6 months ago

Great and great customer service. We deal with other software products in the hardware industry, and this software is the most user friendly and customer service oriented of any I have worked with.

Pros

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Cons

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

CC
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Charlotte C.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Eagle Storage reviews ESS

Reviewed 6 months ago

One of the biggest benefits for our small business is the ability to text and track customer communication.

Pros

Intergrating our established business to ESS was a seamless and smooth transition. When I need help, I appreciate being able to pick up the phone and speak with a person immediately. Staff seem knowledgeable in all areas of ESS software.

Cons

Sometimes, the website moves slow. It usually fixes itself within the hour.

JB
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Jarod B.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 6 months ago
Pros

Easy to use and great features. Highly recommend

Cons

Transaction fees are high for credit cards.

CS
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Carrie S.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Happy, Long-time Customer

Reviewed 6 months ago

I've been working with Easy Storage Solutions for 8 years and have had a great experience overall. The customer service reps are great. We can get quick answers without the runaround.

Pros

I love the portability. I can access the account anywhere. Tenants can purchase units and make account changes easily.

Cons

Payment processing can be problematic as it's in batches.

GU
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GEORGE U.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EASE OF USE

Reviewed 7 years ago

CUSTOMER SUPPORT IS THE BACKBONE OF THIS SOFTWARE. I'M A 60 YEAR OLD MANAGER WHO IS NOT VERY TECH SAVVY.EVERY TIME I HAD A QUESTION I WAS TREATED VERY WELL, NOT LIKE A CHILD AND KNOW MATTER HOW LONG IT TOOK THE STAFF WERE VERY PATIENT TILL I FIGURED IT OUT. IN THAT REGARD KRISTEN IS THE ONE WHO BASICALLY TAUGHT ME THE INS AND OUTS OF THE SOFTWARE AND HELPED ME OUT THE MOST. SHE CALMED ME DOWN AND LED ME THROUGH THE PROCESS TO WHERE I'M VERY PROFICIENT TO THE POINT I CAN HELP OTHER MANAGERS IN OUR COMPANY. WE COULDN'T BE HAPPIER THAT WE ARE WITH EASY STORAGE SOLUTIONS. GEORGE

Pros

EASE OF USE LIKE THE TITLE AND ESPECIALLY CUSTOMER SUPPORT. WE HAD AN OLD DOS SYSTEM AND IT WAS LIKE GOING FROM A SKATEBOARD TO A LEAR JET IN AN INSTANT. THE SPEED OF THE SYSTEM IS WONDERFUL AND THE REPORTS DO IT ALL.

Cons

UNFORTUNATELY WE CHARGE THE FIRST MONTHS RENT AND PRO RATE THE SECOND MONTH WHICH ALLOWS EVERYONE TO PAY ON THE FIRST OF THE MONTH THERE AFTER AND THERE ARE A FEW GLITCHES IN THE SOFTWARE THAT I THINK THAT NEEDS TO BE FIXED BUT ALL IN ALL WE ARE ABLE TO WORK IT OUT.

Vendor response

We allow this same prorating method in the software. This is located under the "Setup" tab under "settings" there is a prorating drop down box with the option of "bill for first full month, Prorated 2nd month billed now." there is even another option for "bill for the first full month, and Prorate the second month billed later". So we're not quite sure what "glitches" are being referred to, however, we would love to help offer more training through a call to our support team.

NY
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Nikoletta Y.

Self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super grateful I found EZ Storage! BEST (and cheapest!) for small-mid properties.

Reviewed 6 years ago

Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn't often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!).

Pros

Easy to learn... beautifully SIMPLE! Always fast support... super friendly people & they really respond to suggestions--the program keeps improving. I especially love the check 'batch' deposits, with our smaller business we don't need to close out each day, can just batch the payments at our convenience. Super easy low flat fee for Card payments, more than 1/2 our customers now pay automatically (awesome). Letters are easy to create & customize, and it's easy to email letters, reminders, & receipts. We now only print & mail Liens, saving time & paper. I've used other programs and found them complicated & visually too 'busy', this one earns its name of Easy.

Cons

I would design some reports a little differently, to put more data on a single page. That's about it.

TB
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Teresa B.

Consumer Services, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made our life much easier

Reviewed 7 years ago

Although this is one of the easiest programs we have used. We were promised the Quick Books link and are looking forward to this upgrade.

Pros

Our customers love our website!! They rave about the ease of sign up and payment. Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer. Online payments have increased our collection rate 35% due to Easy Storage text email reminders This program makes it easier to keep track of all of the income from each individual customers. Year end calculations done on this program make our taxes a snap. This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98% This was the best decision we ever made at our facility.

Cons

The simplicity of the program is also its downfall. We can't back up our own information from this sight. This makes it hard to reconcile our credits from Easy Storage and our Debits. We need to be linked to Quick Books

Vendor response

You can backup your own information by downloading any of the reports to your computer. Also, we have everything backed up on multiple secure servers. I think there must have been some confusion about QuickBooks. We do integrate with QuickBooks Online and have a download for QuickBooks Desktop. We have a QuickBooks specialist that offers advice on the best route to take. Our QuickBooks guy said he reached out to you and got everything sorted out.

JG
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Jay G.

Consumer Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall I've had a 5-Star experience with Easy Storage Solutions.

Reviewed 6 years ago

I recommend Easy Storage Solutions for small operators who want a flexible, easy to use management platform that is mobile, cost effective but has excellent customer support.

Pros

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

Cons

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

TN
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Tracy N.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good company just needs a few updates in software

Reviewed a year ago
Pros

It is easy to use. Support is helpful when I call them if they are able to help

Cons

The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily.

JM
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Jessica M.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I would highly recommend Easy Storage Solutions

Reviewed a year ago
Pros

The software is ver user friendly - both from a customer perspective and a management perspective. The ease at which customers can reserve units online, make their own payment changes within their port, and schedule their own move outs decreases the amount of staff time needed to address these things. Since switching to Easy Storage Solutions, our monthly delinquency has decreased to almost zero because the onsite manager is able to manage past due accounts with ease from the dashboard.

Cons

I wish the software could also track expenses. It would be nice to have income and expenses in one place.

KS
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Kevin S.

Warehousing, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ESS took our Self-Storage Business to the next level

Reviewed a year ago

We rarely have questions or problems (learning curve) anymore but when we do, customer service is just a phone call away.

Pros

The ease of use and the "one-stop shop" of having all our tasks in one place makes this software invaluable to our current business model and is making it easier for us to manage remote properties as we acquire them. Keeping track of rate trends and increasing/decreasing those rates based on the market is much more fluid in ESS than our former method of using up to three different services, none of which were warehouse specific solutions.

Cons

We wish there was a mobile app to make using some of the features of this software easier when we are not in the office or near a PC/Laptop. Push notifications (PC and/or Mobile) would be great for decreasing our response times to customers to better meet their needs.

TB
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Terry B.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Positive Review for Storage Unit Software

Reviewed 7 years ago

We purchased this software about two years ago to help operate our storage company that has over 100 units. As we have several other companies, two of which are over 30 years old, we have had our share of software to either help run the actual company or to run our many pieces of equipment within the various companies. Although I have never given a recommendation about any software we purchased, I feel it is appropriate to say that this software has been absolutely perfect and that it works way beyond what we were expecting. One last comment. My staff has made a couple of minor recommendation to the software staff and they made the adjustments while on the phone.

Pros

Very powerful program. Very reasonable cost. Called three times in the past with questions and questions were answered immediately. They must never sleep.

Cons

No cons whatsoever.

JA
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Jennifer A.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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EasyStorage is a very user friendly software. I would recommend it to all storage facilities.

Reviewed 6 years ago
Pros

This software is very user friendly and is easy to manage. The menus are easy to navigate and they system is very easy to set up. The customer service behind easy storage is A+ quality and everyone I have spoken to is extra friendly and eager to help. They are also very good with updating the software to make it even more manageable and user friendly.

Cons

There are very few things I dislike. I wish they had an option under the customer's tab to select multiple customers that you wish to apply the same function. For example, if you were archiving customers and wanted to archive more than one at a time, it would be nice to have the ability to do it.

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Teresa B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fantastic Improvement

Reviewed 10 years ago

We bought this storage facility last year from my Father in Law. It was run on spread sheets and peachtree with a completely separate program for the gate. It was ridiculous. Once a month everything had to be turned over to the CPA to balance the books. (The costs of the CPA were upwards of $1000. a year if you include taxes) I was spending at least 20 hours a week on paperwork alone. Then there was...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the review!

IV
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Isaiah V.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent Option for Small Storage Facilities

Reviewed 6 years ago
Pros

The User Interface is easy to use with the site map. The functionality brings most of our reporting into one place. They have the best Customer Support I have experienced in any software I have had to use, and the updates to the manager access has made the software much more user friendly. Our tenants have communicated that the love the functionality they have from the tenant portal. The cost makes it feasible for a small facility to implement and manage their facility without costing to much.

Cons

The setup took a little while to get the map laid out properly. some of the functions take a little more of a learning curve than I feel should be expected. Some functions that are available through more expensive solutions are not available, but the cost is much better

DB
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Dan B.

Facilities Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best there is!

Reviewed 5 years ago

past due accounts stay more current and I do not have to keep calling the customers to remind them All in all, I love this software, I am glad I switched

Pros

This software is a blessing. I was using U-Haul when I took over and decided to find another software solution. I like that I can access everything from my cell phone and it works exactly like I am in front of my PC. My customers love the text reminders and on line payment. we did not have that ability with the previous software

Cons

I cannot send an individual text on demand when needed would like to save settings in revenue and collection reports ( Revenue, have the ability to save settings as a default on how I want the report displayed...grouped) also have the default start date listed as the current date instead of the 1st of the month. we do our reports daily. On the collections, would like to set a default to sort by days behind with the most behind at the top of the list

DP
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Don P.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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581 South Storage Review

Reviewed 6 months ago

The software allows me to run my self storage business while still operating another business that is very hands on.

Pros

Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.

Cons

Customer service needs to be improved. When we use to call for support we could get someone on the phone within a couple minutes.

BP
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Brianna P.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great service! Easy to use!

Reviewed 8 years ago
Pros

The software is perfectly designed to make running your storage business and keeping track of customers, units, and rent collection as easy as possible. You can print out statements or invoices, create notes related to payments or general important information about customers or units. You can create and print multiple reports related to earnings, occupancy, etc. You can create check batches or financial...

Cons

The website is pretty basic and not very attractive, but we have been more concerned with having a great management system, which we do have.

DO
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Don O.

Consumer Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using this software has taken my storage units to a new, higher level!

Reviewed 6 years ago

I can't say enough about this software. It helps me, it helps my customers, it's a win-win all the way around. I don't even take advantage of all the features they have at my disposal, but if I did it would boost my productivity even more. Gotta make some time to get into this some more!

Pros

Customers can use it with ease. It beats having to arrange times for meetings, as customers can see what is open, can take a drive by look, and make their decision. On line payments are a breeze and have boosted my receipts immensely!

Cons

I agree, the map making is a bit difficult, but not insurmountable. Just takes some time and patience.