Easy Storage Solutions Reviews

I like the fact that once the initial setup is complete, there is very little time required from me on a day-to-day basis. The color-coded facility grid provides a nice visual for potential customers, and there are so many options prompted during set-up which was helpful for me, a first-time small storage facility owner. The price is fair for the service provided, and this company has a fantastic team of support staff. I have worn them out with questions during the start-up phase (newbie to the industry).

There were a few confusing things during start-up- something regarding photos of our facility versus stock photos showing up on the website... I had not thought to go into an additional template to remove stock photos, and other minor template things I had trouble navigating, but the customer service staff walked me through how to adjust settings.

The ease of use and finding customers in database

Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.

The map of units is the best feature and is very useful. The system has a lot of functionality, although we don't use much of it.

The invoices are confusing to clients. When I signed up, they specified that I could export my data at any time. This turned out to be untrue - I have since asked for my data and they do not make it available, making it difficult to change providers. They frequently make unwanted and poorly planned updates to the functionality (one update basically reset our external-facing website with no prior notice, but luckily I don't use the external facing website because the user interface is not very user-friendly and I am embarrassed to give clients access to it). You can only use one credit card processor.

The straight forward way the program works

We should be able to automate a transfer regardless of how long a customer has rented.

How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.

Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.

What we like most about this product is that it makes managing a Storage Facility from a distance possible. Everything you need is at your fingertips, for both manager and customers. Customers find it easy to access.

Like everything in this world, I wish it was free....cost is worth the peace of mind and it surely makes the process easier.

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

Intergrating our established business to ESS was a seamless and smooth transition. When I need help, I appreciate being able to pick up the phone and speak with a person immediately. Staff seem knowledgeable in all areas of ESS software.

Sometimes, the website moves slow. It usually fixes itself within the hour.

Easy to use and great features. Highly recommend

Transaction fees are high for credit cards.

I love the portability. I can access the account anywhere. Tenants can purchase units and make account changes easily.

Payment processing can be problematic as it's in batches.

EASE OF USE LIKE THE TITLE AND ESPECIALLY CUSTOMER SUPPORT. WE HAD AN OLD DOS SYSTEM AND IT WAS LIKE GOING FROM A SKATEBOARD TO A LEAR JET IN AN INSTANT. THE SPEED OF THE SYSTEM IS WONDERFUL AND THE REPORTS DO IT ALL.

UNFORTUNATELY WE CHARGE THE FIRST MONTHS RENT AND PRO RATE THE SECOND MONTH WHICH ALLOWS EVERYONE TO PAY ON THE FIRST OF THE MONTH THERE AFTER AND THERE ARE A FEW GLITCHES IN THE SOFTWARE THAT I THINK THAT NEEDS TO BE FIXED BUT ALL IN ALL WE ARE ABLE TO WORK IT OUT.

We allow this same prorating method in the software. This is located under the "Setup" tab under "settings" there is a prorating drop down box with the option of "bill for first full month, Prorated 2nd month billed now." there is even another option for "bill for the first full month, and Prorate the second month billed later". So we're not quite sure what "glitches" are being referred to, however, we would love to help offer more training through a call to our support team.

Easy to learn... beautifully SIMPLE! Always fast support... super friendly people & they really respond to suggestions--the program keeps improving. I especially love the check 'batch' deposits, with our smaller business we don't need to close out each day, can just batch the payments at our convenience. Super easy low flat fee for Card payments, more than 1/2 our customers now pay automatically (awesome). Letters are easy to create & customize, and it's easy to email letters, reminders, & receipts. We now only print & mail Liens, saving time & paper. I've used other programs and found them complicated & visually too 'busy', this one earns its name of Easy.

I would design some reports a little differently, to put more data on a single page. That's about it.

Our customers love our website!! They rave about the ease of sign up and payment. Online check-ins have increased our tenancy by at least 30% and we seldom miss the chance to acquire a new customer. Online payments have increased our collection rate 35% due to Easy Storage text email reminders This program makes it easier to keep track of all of the income from each individual customers. Year end calculations done on this program make our taxes a snap. This program has allowed us to increase our income on our property by 90% while also increasing our collection rate from 60% 98% This was the best decision we ever made at our facility.

The simplicity of the program is also its downfall. We can't back up our own information from this sight. This makes it hard to reconcile our credits from Easy Storage and our Debits. We need to be linked to Quick Books

You can backup your own information by downloading any of the reports to your computer. Also, we have everything backed up on multiple secure servers. I think there must have been some confusion about QuickBooks. We do integrate with QuickBooks Online and have a download for QuickBooks Desktop. We have a QuickBooks specialist that offers advice on the best route to take. Our QuickBooks guy said he reached out to you and got everything sorted out.

The features that distinguish ESS for my needs are the competitive pricing for small facilities, the full automation of leases and rental payments, and the fully web-based platform. The fully web-based software means I can perform all functions using any Internet-connected device. In fact, I do almost everything on my smart phone. With the previous, more expensive product, I could do so some things on my mobile devices, but many functions required me to be at my computer. Since my faculties are unmanned and I'm always on the move, having everything available on my phone is essential.

There are some limitations to the software I would like to see improved. For example, if I make a mistake and fail to credit the customer for their security deposit upon move out, there is nobqay to correct that mistake in the financial records. Fortunately they are eager for input from customers about needed improvements (moreso than the larger company I was with before). They make improvements regularly without creating a need to re-learn the software.

It is easy to use. Support is helpful when I call them if they are able to help

The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily.

The software is ver user friendly - both from a customer perspective and a management perspective. The ease at which customers can reserve units online, make their own payment changes within their port, and schedule their own move outs decreases the amount of staff time needed to address these things. Since switching to Easy Storage Solutions, our monthly delinquency has decreased to almost zero because the onsite manager is able to manage past due accounts with ease from the dashboard.

I wish the software could also track expenses. It would be nice to have income and expenses in one place.

The ease of use and the "one-stop shop" of having all our tasks in one place makes this software invaluable to our current business model and is making it easier for us to manage remote properties as we acquire them. Keeping track of rate trends and increasing/decreasing those rates based on the market is much more fluid in ESS than our former method of using up to three different services, none of which were warehouse specific solutions.

We wish there was a mobile app to make using some of the features of this software easier when we are not in the office or near a PC/Laptop. Push notifications (PC and/or Mobile) would be great for decreasing our response times to customers to better meet their needs.

Very powerful program. Very reasonable cost. Called three times in the past with questions and questions were answered immediately. They must never sleep.

No cons whatsoever.

This software is very user friendly and is easy to manage. The menus are easy to navigate and they system is very easy to set up. The customer service behind easy storage is A+ quality and everyone I have spoken to is extra friendly and eager to help. They are also very good with updating the software to make it even more manageable and user friendly.

There are very few things I dislike. I wish they had an option under the customer's tab to select multiple customers that you wish to apply the same function. For example, if you were archiving customers and wanted to archive more than one at a time, it would be nice to have the ability to do it.

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No cons were added to this review

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The User Interface is easy to use with the site map. The functionality brings most of our reporting into one place. They have the best Customer Support I have experienced in any software I have had to use, and the updates to the manager access has made the software much more user friendly. Our tenants have communicated that the love the functionality they have from the tenant portal. The cost makes it feasible for a small facility to implement and manage their facility without costing to much.

The setup took a little while to get the map laid out properly. some of the functions take a little more of a learning curve than I feel should be expected. Some functions that are available through more expensive solutions are not available, but the cost is much better

This software is a blessing. I was using U-Haul when I took over and decided to find another software solution. I like that I can access everything from my cell phone and it works exactly like I am in front of my PC. My customers love the text reminders and on line payment. we did not have that ability with the previous software

I cannot send an individual text on demand when needed would like to save settings in revenue and collection reports ( Revenue, have the ability to save settings as a default on how I want the report displayed...grouped) also have the default start date listed as the current date instead of the 1st of the month. we do our reports daily. On the collections, would like to set a default to sort by days behind with the most behind at the top of the list

Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.

Customer service needs to be improved. When we use to call for support we could get someone on the phone within a couple minutes.

The software is perfectly designed to make running your storage business and keeping track of customers, units, and rent collection as easy as possible. You can print out statements or invoices, create notes related to payments or general important information about customers or units. You can create and print multiple reports related to earnings, occupancy, etc. You can create check batches or financial...

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The website is pretty basic and not very attractive, but we have been more concerned with having a great management system, which we do have.

Customers can use it with ease. It beats having to arrange times for meetings, as customers can see what is open, can take a drive by look, and make their decision. On line payments are a breeze and have boosted my receipts immensely!

I agree, the map making is a bit difficult, but not insurmountable. Just takes some time and patience.