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Service Pro

All-in-one field service management & service dispatch

Table of Contents

Is this product right for your business?

Find out with a

Service Pro - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: November 2025

Service Pro overview

What is Service Pro?

Service Pro is a mobile field service management solution that automates processes for firms performing break/fix repair, installation, inspection work, and preventive maintenance in the field, within any service industry. Integrated features include dispatching, call center, asset/parts tracking, scheduling, contract management, invoicing, and more.

Service Pro’s call tracking and dispatching features allow for one click dispatch to a technician’s mobile device, a visual call board, service histories, automated scheduling, and more. Users can manage the entire service work order lifecycle, from quotes and field technician work, to order management and invoicing. Inventory/spare parts tracking capabilities help improve the maintenance of multi-digit parts and lot number processing.

Asset tracking features provide organizations with mobile tracking and visibility of customer site equipment assets, including service and repair history, performance reports, mobile asset inspections, contract and warranty visibility, and more. Contract management features enable users to generate service agreements and apply service contracts to equipment, with automatic renewal notifications.

Service Pro’s automated visual scheduler helps users make more efficient scheduling decisions, as well as maintain constant visibility into the availability, location and skills sets of deployed field technicians. RMA management (return merchandise authorization) features help automate time-consuming manual processes, and drive continuous repair service improvement using standard RMA reports, trending analyses by return item, and more.

Key benefits of using Service Pro

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.

Starting price

5000 /
per year

Alternatives

with better value for money

Service Pro’s user interface

Ease of use rating:

4.0

(24)

Service Pro reviews

Overall rating

4.0

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.53/10

Rating distribution

Pros

“The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data.”

Angela M.

Service Coordinator

“The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs.”

Terrin M.

Project Manager

“The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it.”

Paul W.

Project Manager

Cons

“I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.”

Mckenzie W.

“There is always problems usually requiring data or program fixes which takes months to fix.”

Janis W.

Owner

“It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.”

Paul S.

Owner

Who uses Service Pro?

Based on 24 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Machinery

Facilities Services

Others

Use cases

Field Service Management

Service Work Order

Field Service Mobile Apps

Field Activity Management

Construction

Service Pro's key features

Most critical features, based on insights from Service Pro users:

Electronic signature

4.3

(7)

Monitoring

4.4

(8)

Scheduling

4.1

(8)

Quotes/Estimates

3.5

(4)

Contract/License management

3.6

(5)

Work order management

4.7

(6)

All Service Pro features

Features rating:

3.7

(24)

Customer database

2.0

(1)

Equipment tracking

3.0

(2)

Reporting/Analytics

2.5

(2)

Job management

4.5

(2)

Mobile access

4.1

(7)

Online time clock

4.0

(1)

Customizable fields

4.0

(4)

Dispatch management

4.5

(2)

Self service portal

3.5

(2)

Inventory management

3.0

(4)

Task management

1.0

(1)

Service history

3.0

(1)

QuickBooks integration

(0)

Payment collection in the field

(0)

Job scheduling

(0)

Inventory tracking

(0)

Historical reporting

(0)

Estimating

1.0

(1)

Contact database

(0)

Billing & invoicing

(0)

Service Pro alternatives

Service Pro

4.0

(24)

Starting from

5000

Per year

Free trial

Free version

Ease of Use

3.7

Features

3.7

Value for Money

3.6

Customer Support

4.1

Zoho FSM

4.6

(36)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.5

Value for Money

4.3

Customer Support

4.5

FieldRoutes

4.2

(337)

visit website

Starting from

249

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.1

Value for Money

4.1

Customer Support

4.2

RealGreen

4.0

(144)

visit website

Starting from

199

Per month

Free trial

Free version

Ease of Use

3.9

Features

3.9

Value for Money

3.6

Customer Support

3.8

Service Pro pricing

Value for money rating:

3.6

(24)

Starting from

5000

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Service Pro price and value

Value for money rating:

3.6

(24)

To see what individual users think of Service Pro's price and value, check out the review snippets below.

“The customizability is another great feature. However the equipment management is great and I look forward to utilizing all of those features as we start to benefit from our data.”

Angela M.

Service Coordinator

Terrin M.

Project Manager

Service Pro integrations (4)

Integrations rated by users

We looked at 24 user reviews to identify which products are mentioned as Service Pro integrations and how users feel about them.

NetSuite

Integration rating: 4.4 (5)

“Netsuite is our ERP and Service Pro is used just for filed service. Dispatching orders/appointmens, time keeping, and field notes are the primary functions.”

Shannon R.

COO