Service Pro Pricing, Features, Reviews & Comparison of Alternatives

Service Pro

All-in-one field service management & service dispatch

3.83/5 (6 reviews)

Service Pro overview

Service Pro is a mobile field service management solution that automates processes for firms performing break/fix repair, installation, inspection work, and preventive maintenance in the field, within any service industry. Integrated features include dispatching, call center, asset/parts tracking, scheduling, contract management, invoicing, and more.

Service Pro’s call tracking and dispatching features allow for one click dispatch to a technician’s mobile device, a visual call board, service histories, automated scheduling, and more. Users can manage the entire service work order lifecycle, from quotes and field technician work, to order management and invoicing. Inventory/spare parts tracking capabilities help improve the maintenance of multi-digit parts and lot number processing.

Asset tracking features provide organizations with mobile tracking and visibility of customer site equipment assets, including service and repair history, performance reports, mobile asset inspections, contract and warranty visibility, and more. Contract management features enable users to generate service agreements and apply service contracts to equipment, with automatic renewal notifications.

Service Pro’s automated visual scheduler helps users make more efficient scheduling decisions, as well as maintain constant visibility into the availability, location and skills sets of deployed field technicians. RMA management (return merchandise authorization) features help automate time-consuming manual processes, and drive continuous repair service improvement using standard RMA reports, trending analyses by return item, and more.
info.msidata.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Service Pro screenshot: The mobile field service platform includes capabilities ranging from calls and dispatching, to contracts and parts, Field Service Management Software | Service Pro® by MSI DataService Pro screenshot: MSI includes mobile apps for service technicians for iPad, iPhone, Android and Windows mobile devices

Service Pro reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.6
  3.6
  3.4
Andrew Mazurkiewicz

Awsome !!!

Used daily for 6-12 months
Reviewed 2017-02-21
Review Source: Software Advice

This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.it is integrate with other softwares like quickbook and netsuite

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Paul Swenson

Terribly problematic and cumbersome. It feels like we are beta testers!!

Used daily for 1-2 years
Reviewed 2018-04-22
Review Source: Capterra

If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated

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Mckenzie Wiseman

ServicePro

Reviewed 2015-01-12
Review Source: Software Advice

The web portal is very useful to have a quick glance at the current situation.

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Blake Vantrease

Good software

Used daily for less than 6 months
Reviewed 2017-02-09
Review Source: Software Advice

Works well with our HVAC business defiantly my go to software. Use for various operations. Seem less software

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Kenny Martin

Overall

Used daily for less than 6 months
Reviewed 2016-10-24
Review Source: Software Advice

Great product, middle of the line for cost effectivenessEase of access

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Service Pro pricing

Pricing options
Subscription
View Pricing Plans

Contact MSI Data for detailed pricing information.

Service Pro features

Custom Fields
Inventory Management
Inventory Tracking

API (456 other apps)
Access Control (187 other apps)
Activity Dashboard (355 other apps)
Activity Tracking (225 other apps)
Audit Trail (194 other apps)
Auditing (272 other apps)
Automatic Notifications (368 other apps)
Compliance Management (226 other apps)
Customizable Reporting (283 other apps)
Data Import/Export (273 other apps)
Document Storage (203 other apps)
Invoice Management (205 other apps)
Monitoring (210 other apps)
Real Time Data (250 other apps)
Reporting & Statistics (292 other apps)
Third Party Integration (259 other apps)
Workflow Management (249 other apps)

Additional information for Service Pro

Key features of Service Pro

  • Scheduling
  • Service history tracking
  • Quotes / estimates
  • Electronic signature
  • Technician management
  • Service management (field and office)
  • Call taking and dispatching
  • Service work order management
  • Asset tracking
  • Service contracts
  • RMA management
  • Visual scheduler
  • Stakeholder web portals
  • Spare parts / inventory tracking
  • Task tracking
  • Segments management
  • Appointments
  • Divisions and regions
  • Work order lifecycle
  • Order management and invoicing
  • Customer site equipment management
  • Service contract management
  • Quoting & contract creation
  • Installment invoicing & automated scheduling
  • Return service management
  • Service profitability tracking
  • Customer management
View All Features

Benefits

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.