Service Pro Pricing, Features, Reviews & Alternatives

Service Pro

All-in-one field service management & service dispatch

3.0/5 (9 reviews)

Service Pro overview

What is Service Pro?

Service Pro is a mobile field service management solution that automates processes for firms performing break/fix repair, installation, inspection work, and preventive maintenance in the field, within any service industry. Integrated features include dispatching, call center, asset/parts tracking, scheduling, contract management, invoicing, and more.

Service Pro’s call tracking and dispatching features allow for one click dispatch to a technician’s mobile device, a visual call board, service histories, automated scheduling, and more. Users can manage the entire service work order lifecycle, from quotes and field technician work, to order management and invoicing. Inventory/spare parts tracking capabilities help improve the maintenance of multi-digit parts and lot number processing.

Asset tracking features provide organizations with mobile tracking and visibility of customer site equipment assets, including service and repair history, performance reports, mobile asset inspections, contract and warranty visibility, and more. Contract management features enable users to generate service agreements and apply service contracts to equipment, with automatic renewal notifications.

Service Pro’s automated visual scheduler helps users make more efficient scheduling decisions, as well as maintain constant visibility into the availability, location and skills sets of deployed field technicians. RMA management (return merchandise authorization) features help automate time-consuming manual processes, and drive continuous repair service improvement using standard RMA reports, trending analyses by return item, and more.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Service Pro screenshot: The mobile field service platform includes capabilities ranging from calls and dispatching, to contracts and parts,Field Service Management Software | Service Pro® by MSI DataService Pro screenshot: MSI includes mobile apps for service technicians for iPad, iPhone, Android and Windows mobile devices

Service Pro user reviews

Value for money
Features
Ease of use
Customer support
  2.4
  2.9
  2.7
  3.1
Andrew M.

Awsome !!!

Used daily for 6-12 months
Reviewed 2017-02-21
Review Source: Software Advice

This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

Pros
it is integrate with other softwares like quickbook and netsuite

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Blake V.

Good software

Used daily for less than 6 months
Reviewed 2017-02-09
Review Source: Software Advice

Works well with our HVAC business defiantly my go to software. Use for various operations.

Pros
Seem less software

Cons
Little costly but well worth the money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Janis W.

Beware of this Software System!!!!

Used daily for 2+ years
Reviewed 2019-08-14
Review Source: Capterra

Again, when it works it serves it's purpose but it constantly has it's prroblems

Pros
When it works it's fine and it serves it purpose but it unimaginably riddled with problems which take way too long to fix

Cons
There is always problems usually requiring data or program fixes which takes months to fix

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kenny M.

Overall

Used daily for less than 6 months
Reviewed 2016-10-24
Review Source: Software Advice

Great product, middle of the line for cost effectiveness

Pros
Ease of access

Cons
Costs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Thej K.

Enjoying it!

Reviewed 2016-10-07
Review Source: Capterra

Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Service Pro pricing

Pricing options
Subscription
View Pricing Plans

Contact MSI Data for detailed pricing information.

Service Pro features

Billing & Invoicing
Inventory Management
Mobile Access
Reporting/Analytics
Work Order Management

API (867 other apps)
Access Controls/Permissions (658 other apps)
Activity Dashboard (833 other apps)
Alerts/Notifications (1089 other apps)
Audit Management (543 other apps)
Audit Trail (530 other apps)
Compliance Management (664 other apps)
Customizable Reports (572 other apps)
Data Import/Export (637 other apps)
Document Management (771 other apps)
Reporting & Statistics (828 other apps)
Search/Filter (623 other apps)
Status Tracking (538 other apps)
Third Party Integrations (748 other apps)
Workflow Management (686 other apps)

Videos and tutorials

Additional information for Service Pro

Key features of Service Pro

  • Scheduling
  • Service history tracking
  • Quotes / estimates
  • Electronic signature
  • Technician management
  • Service management (field and office)
  • Call taking and dispatching
  • Service work order management
  • Asset tracking
  • Service contracts
  • RMA management
  • Visual scheduler
  • Stakeholder web portals
  • Spare parts / inventory tracking
  • Task tracking
  • Segments management
  • Appointments
  • Divisions and regions
  • Work order lifecycle
  • Order management and invoicing
  • Customer site equipment management
  • Service contract management
  • Quoting & contract creation
  • Installment invoicing & automated scheduling
  • Return service management
  • Service profitability tracking
  • Customer management
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Benefits

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.