SkyBoss Pricing, Features, Reviews & Comparison of Alternatives

SkyBoss Reviews

SkyBoss

Cloud-based field management for the service provision trade

4.46/5 (13 reviews)
276

SkyBoss overview

SkyBoss is a cloud-based management solution for service dispatching businesses who deploy staff / technicians out to customers within the field. Typically geared to suit the needs of the plumbing, electrical and HVAC trades, the software is designed to cater for both the back office and dispatch center, along with mobile platform support for remote use. Features include full scheduling capabilities organized within an intuitive drag and drop calendar that immediately updates everyone on where they should be, which customer work orders have been assigned and which technicians are still available. Orders are allocated according to the right skill levels, detailing paperless instructions, tracking progress and also issuing optimized route plans that answer calls quicker and at lower cost. Plotting technician locations on job site proximity maps, hub administrators or call center operators can view a visual scheduler fully integrated with GPS software to track and efficiently direct staff as they move.

In addition to tracking technicians, SkyBoss bundles client relationship management facilities for storing searchable service records. Users can log contact information, special instruction notes, door codes etc, while accessing billing and invoicing information when following up late payments. Invoices can be generated securely and consistently with tools for ensuring accuracy, before payments via cash, check or credit card can be processed from the field. Further capabilities span task management, quoting and estimating, built-in reporting options and the SkyBoss mobile app for iPad, for optimized remote access.
www.skyboss.com

Pricing

Starting from
$49/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SkyBoss screenshot: Billing and invoicing capabilities include the ability to capture customer signatures digitally, and log all transaction recordsSkyBoss Introduction - www.skyboss.comSkyBoss screenshot: Technicians and field service team members are able to accept payments in cash, check or credit card, speeding up payments and completing jobs fasterSkyBoss screenshot: The system provides the option for taking or uploading photos that can then be attached to work orders and invoicesSkyBoss screenshot: A flexible drag and drop calendar is color-coded to give an overview of upcoming scheduling at a glanceSkyBoss screenshot: Improve the efficiency of dispatch with the ability to schedule technicians and work orders based on required skill levelsSkyBoss screenshot: Route optimization capabilities utilize algorithms for suggesting the most efficient journeys, ensuring tracked technicians get to the right job locations on timeSkyBoss screenshot: Client relationship management features include access to customer histories and fully searchable client contact recordsSkyBoss screenshot: Communicate important details regarding each job to technicians, allowing them to fill out work order descriptions for custom services within the SkyBoss appSkyBoss screenshot: The SkyBoss app for iOS and compatible with iPad devices puts field support features and system access in the hands of techniciansSkyBoss screenshot: Accept and process credit card transactions to give clients more flexibility over making paymentsSkyBoss FAQ - How To Block Users From Accessing Payroll

SkyBoss reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.5
  4.6
Michael Matheny

In a few words, this company is awesome!

Used daily for 1-2 years
Reviewed 2018-01-19
Review Source: Capterra

I own Service Olympians and have been using SkyBoss for a while now. What i like the most is they are always innovative and looking for great things to add to their platform. They are very friendly and always will to help if anything arises. You will not find a better system for the money! I looked at many different systems and most systems that are anywhere near the quality of SkyBoss cost ten times or more. I highly reccomend SkyBoss!

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William Zaiss

Winner Lane

Used daily for 6-12 months
Reviewed 2017-03-28
Review Source: Capterra

If You ain't first your last! I've tried other programs and I'm so thankful that SKYBOSS has answered my desires to facilitate my companies needs. Representatives top the star rating with their communication and commitment in showing you until you get it the works of this program probably more then they should ... Thanks guys for you hard work I hope it all pays off in the end you deserve it... !Really there isn't one thing i like most impressed by all of it

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Stacy Baghdanov

Amazing Customer Support

Used other for less than 6 months
Reviewed 2017-12-22
Review Source: Software Advice

For me, it just wasn't working out for my type of business which is HVAC which has many form requirements. I can see SkyBoss becoming a staple system for others as it has many great features, just not quite there yet for what I specifically need. Again, I'd recommend SkyBoss and their amazing customer service to anyone, but it is a system still in it's growth stages.The team at SkyBoss are absolutely amazing. They are available to help on the fly and are great at working with you. I never had any issues of not being able to get a hold of someone. They truly listen to what you need and constantly implementing updates to try and accommodate. They take the time to make sure you understand how to use the system and walk you through each step. The app itself is great for companies starting out and would like to be able to track each job or established companies that use features like loyalty programs, dispatching, paperless invoicing/estimating, private notes, computer & iphone/ipad integrations, importing price lists/quickbooks info, etc.

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Mary Abrahamson

So many features I haven't even navigated the complete program!

Reviewed 2016-06-08
Review Source: Capterra

I'm sure Brian at skyboss is going crazy with all my phone calls, this program is really unlike any program I ever used, I signed up with skyboss because I had to travel to take care of a family member across the country and needed to keep track of all my techs and supervisors i.e. Payroll check lists, vehicle maintenance and tons of other stuff, I am completely computer illiterate and did all my work on paper, Brian had me trained on the features I needed in 1 day! Amazing customer service he was able to set me up on skype and walked me through everything until I was comfortable, now I have it down I realize how easy it is to use. I would 100% recommend Skyboss to anyone, especially to those who are nervous to go paperless, as the customer service reps go above and beyond to ensure you understand everything in detail. They also have videos they email me so I can refresh my memory on my own time. It's nice being able to call and get a live person!

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Casey Bilodeau

Okay overall

Used daily for less than 6 months
Reviewed 2017-03-08
Review Source: Software Advice

Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily usePrice and ease of use with no contract is what sold me. Customer service is great during Pacific time business hours

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SkyBoss pricing

Starting from
$49/month
Pricing options
Subscription
View Pricing Plans

SkyBoss software starts at only $89 per month – SUMMER (2017) SPECIAL PRICING: $49 per month, per tech

Multiple packages available with training and setup options – contact for full details.

SkyBoss features

Customizable Reporting
Data Import/Export
Inventory Management
Multi-Location

API (366 other apps)
Activity Dashboard (226 other apps)
Activity Tracking (146 other apps)
Auditing (203 other apps)
Automatic Notifications (248 other apps)
Compliance Management (146 other apps)
Custom Fields (136 other apps)
Document Storage (137 other apps)
Inventory Tracking (157 other apps)
Invoice Management (147 other apps)
Monitoring (151 other apps)
Real Time Data (156 other apps)
Real Time Reporting (133 other apps)
Reporting & Statistics (147 other apps)
Third Party Integration (167 other apps)
Workflow Management (158 other apps)

Additional information for SkyBoss

Key features of SkyBoss

  • Scheduling
  • Service history tracking
  • Technician management
  • Quotes / estimates
  • Electronic signature
  • Billing & invoicing
  • Call center management
  • Customer database
  • Dispatch management
  • Electronic signature capture
  • Inventory control
  • Job management
  • Mobile integration
  • Mobile access
  • Quote management
  • Work order management
  • Route optimization
  • Work history
  • Drag and drop interface
  • Real time updates
  • Job scheduling
  • Skill-based
  • Availability indicator
  • Calendar management
  • Client management
  • Customer history
  • Search functionality
  • Multiple property support
  • Email invoices
  • Mobile signature capture
  • QuickBooks syncing
  • Credit card processing
  • Check processing
  • Custom reporting options
  • CSV data export
  • Transaction history
  • Transaction monitoring
  • Estimating
  • Quote / estimate templates
  • Quotation management
  • Contractor management
  • Geographic maps
  • Job tracking
  • Field technician location tracking
View All Features

Benefits

Schedule the dispatch and deployment of field service technicians with intuitive calendar-based features that immediately highlight staff availability while ensuring that the right personnel are assigned to jobs based on skill qualification.

Manage work orders with paperless job notes technicians can refer to in the field, while automated estimates and invoices can be issued in real time via email upon job completion to prompt faster, secured and fully tracked payments from customers.

Integrated client relationship management keeps important customer information logged and centralized, recording not just detailed contact information but also searchable service and payment histories, forthcoming appointments and more.

Track the whereabouts and progress of field technicians in real time with map displays showing staff proximity to job sites, while using SkyBoss' optimization algorithms to ensure that only the most efficient routes are taken to reduce time / fuel costs.

Built-in reporting capabilities promise customizable options across metrics such as invoice aging, quotes won etc, all exportable to CSV format.

The SkyBoss companion app for iOS also delivers optimized system features for mobile field usage, automatically synced to the office system.