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SmartProcess

Business Process Management and Quality Management Software

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SmartProcess - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

SmartProcess overview

What is SmartProcess?

CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.

SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.

SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.

Key benefits of using SmartProcess

SmartProcess improves and automates processes. The processes are visualized and transparently displayed. Workflow functions improve the processing of processes. The processing of complaints and audits is also made easier.

Starting price

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Alternatives

SmartProcess’s user interface

Ease of use rating:

4.4

(28)

SmartProcess reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.89/10

Rating distribution

Pros

“System is good and easy to implement. So far we are very pleased to the system and we are looking forward to develop more functionalities by workflows.”

Kimmo S.

QEHS Manager

“I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.”

Patrick H.

Quality Manager

“The system is easy to use and very well supports process modeling with documentation control. The system also has workflows that make it easy to manage processes.”

Kimmo S.

QEHS Manager

Cons

“There are some weaknesses in system to allow users filter their tasks in home page to show only the tasks where instant actions are required.”

Kimmo S.

QEHS Manager

Who uses SmartProcess?

Based on 28 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Automotive

Information Technology and Services

Wholesale

Electrical/Electronic Manufacturing

Others

Use cases

Quality Management

Business Process Management

SmartProcess's key features

Most critical features, based on insights from SmartProcess users:

Document management

4.4

(10)

Access controls/permissions

4.6

(8)

Workflow management

4.2

(6)

Quality control

4.0

(3)

Process modeling & designing

4.8

(5)

Corrective and preventive actions (capa)

3.8

(5)

All SmartProcess features

Features rating:

4.3

(28)

Real-Time data

5.0

(1)

Configurable workflow

5.0

(2)

Rules-Based workflow

5.0

(1)

Change management

4.0

(1)

Calendar management

5.0

(1)

Business process control

5.0

(1)

Task progress tracking

5.0

(1)

Version control

4.7

(3)

Task management

5.0

(3)

Document storage

4.7

(3)

Defect tracking

4.0

(1)

Business process automation

5.0

(1)

Maintenance management

(0)

ISO standards management

(0)

Incident management

(0)

Graphical workflow editor

(0)

Mobile access

(0)

Monitoring

(0)

Activity dashboard

4.0

(1)

No-Code

(0)

Process change tracking

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Risk assessment

(0)

Risk management

(0)

Role-Based permissions

(0)

Single sign on

(0)

Templates

(0)

Third-Party integrations

(0)

Training management

(0)

User management

(0)

Activity tracking

(0)

AI copilot

(0)

Alerts/Notifications

(0)

API

(0)

Approval process control

(0)

Audit management

(0)

Audit trail

(0)

Collaboration tools

(0)

Commenting/Notes

4.0

(1)

Communications management

(0)

Complaint management

(0)

Compliance management

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

2.0

(1)

Data visualization

(0)

Document coding & control

(0)

Drag & drop

(0)

Email management

(0)

Equipment management

(0)

Forms automation

(0)

Forms management

(0)

Generative ai

(0)

SmartProcess alternatives

SmartProcess

4.4

(28)

visit website

Starting from

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.4

Customer Support

4.5

GoAudits

4.8

(143)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.9

Process Street

4.7

(642)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.7

Customer Support

4.8

Quickbase

4.4

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.1

Customer Support

4.3

SmartProcess pricing

Value for money rating:

4.4

(28)

Starting from

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SmartProcess price and value

Value for money rating:

4.4

(28)

To see what individual users think of SmartProcess's price and value, check out the review snippets below.

“System is good and easy to implement. So far we are very pleased to the system and we are looking forward to develop more functionalities by workflows.”

Kimmo S.

QEHS Manager

“I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.”

Patrick H.

Quality Manager