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TrackAbout Pricing, Features, Reviews and Alternatives

TrackAbout product overview

Price starts from

2500

Per year

Other

What is TrackAbout?

TrackAbout is a cloud-based returnable container tracking system that offers enterprises a smart platform from which to track, manage and maintain physical assets. Incorporating custom maintenance workflows, detailed asset maintenance history and dynamic mobile forms as well as scheduled maintenance notifications and custom reports, TrackAbout aims to provide users with a comprehensive fixed asset tracking solution.

Key benefits of using TrackAbout

  • TrackAbout centralizes all returnable container tracking information and records, helping users to simplify the auditing process.

  • TrackAbout is available as a native mobile application on iOS and Android, affording users the flexibility to record, track and report asset progress on the move.

  • TrackAbout includes a customer self-service portal, allowing customers to access essential asset information quickly and easily.

  • TrackAbout supports integrations with business accounting systems such as SAP and Oracle, enabling users to manage rental rates, calculations and bills accurately and efficiently.

  • TrackAbout employs password-protected controls and determines permissions-based access, ensuring all asset data is stored securely.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

    TrackAbout pricing information

    Value for money

    4.5

    /5

    49

    Starting from

    2500

    Per year

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TrackAbout features

    Functionality

    4.1

    /5

    49

    Total features

    47

    6 categories

    Most valued features by users

    Third-Party Integrations
    Reporting/Analytics
    Workflow Management
    Customizable Reports
    Real-Time Data
    Mobile Access
    Access Controls/Permissions
    Inventory Management

    Functionality contenders

    TrackAbout users reviews

    Overall Rating

    4.5

    /5

    49

    Positive reviews

    98

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.81/10
    Rating distribution

    5

    4

    3

    2

    1

    26

    22

    1

    0

    0

    Pros
    Can add comments / notes in multiple ways and attach to patient or asset. Can help to explain any issues with an asset that could be helpful to know in the future.
    Very pleased with the software. Awesome support team and implementation specialist.
    Improved accuracy of asset tracking data. Increased efficiency and better support for our staff and customers.
    Cons
    The high pressure cylinder exchange business allows for ample mistakes to be made.
    I am the TrackAbout Manager at my company, without TrackAbout we would be a mess.
    The customer service has been hard to work with since the pandemic.

    Overall rating contenders

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    Ben K.

    Hospital & Health Care, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy to use, Functional & robust software for tracking our equipment.

    Reviewed 7 years ago

    Real time tracking of our expensive DME equipment and tracking of our 1000's and 1000's of cylinders.

    Pros

    I like the fact that this software is real-time cloud-based and is available anywhere with an internet/cellular connection. Adding users, items, customers, etc. is very simple and when I am stuck TrackAbout is very prompt when assisting me fix my issues.

    Cons

    There is not much to dislike. I guess the setup process is very tedious and time consuming for a company starting fresh having never used a service like this. And of course, bar coding each and every item takes a lot of time and labor to do correctly.

    Vendor response

    Ben, Thanks so much for your feedback. We are happy to have Maverick as a customer and so glad to hear you had an easy implementation.

    TB
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    Thomas B.

    Packaging and Containers, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Trackabout Support & Ease of Use

    Reviewed a year ago

    We need real time status updates on our fleet of reusable containers. Trackabout is a reliable and easy to use for our front line people. Implementing Trackabout has saved my team a significant amount of time and effort as we manage our fleet of assets.

    Pros

    Trackabout is significantly easiser to use than our old tracking system, and their team helped make our conversion successful. They provided quick responses to our questions and resolved issues rapidly.

    Cons

    Some modifications require us to enter a support ticket, as opposed to being able to do our own configuration. Trackabout does provide rapid response to these requests though.

    TH
    AvatarImg

    Travis H.

    Logistics and Supply Chain, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    High Quality Asset Tracking

    Reviewed 16 days ago
    Pros

    The ability to track our and our customer assets from the initial transaction through the life of the asset has brought incredible insight to our business. We are now able to show customers exactly what cylinder was delivered, and when it was picked up. We have a real time accounting of all of our assets.

    Cons

    The customer service has been hard to work with since the pandemic. A lot of times we feel that the customer service rep doesn't actually understand our issues or questions, and sometimes all communication just stops.

    PE
    AvatarImg

    Paul E.

    Packaging and Containers, 51-200 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Overall I can get to the data I need, but it is not as user friendly as I would like it to be.

    Reviewed 7 years ago

    We get reliable cylinder tracking information. We have yet to move to a barcoded process, but I am excited to see the additional features offered with this.

    Pros

    I like that the system holds the cylinder balances and is accurate and reliable. It is rather simple to pull up a customers cylinder balance.

    Cons

    We have a lot of issues with our integration with Tecsys which does not appear to be a Trackabout issue. That being said to find rental rates is cumbersome in that I have to run the report. This should be much easier than it is.

    Vendor response

    Hi Paul, Thanks very much for the feedback. We definitely hear you and are very excited Rocky Mountain Air Solutions has agreed to become a TrackAbout development partner to make managing rental more user friendly. We're sure this means exciting changes for our product!

    MP
    AvatarImg

    Mike P.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Been with them for several years. The product and customer support have done very well for us.

    Reviewed 7 years ago
    Pros

    The trackabout team is very helpful in keeping us flexible with our customers with custom reports. It also gives our system more credibilty when asset issues come up with customers since a third party overseer is tracking all changes that take place. They are very accessable team if you have an issue. We use them as part of our value added presentation when we try to convince customers we are the vendor to choose.

    Cons

    Not alot on this catagory, some custom reports are very cost effe tive while some seem pricey. I am not a fan of the newest upgrade just changing the format and view. It doesnt seem as easy to get around to where you want to be, or at least where I want to be. I am sure the prompts are probably set up for the actions most used overall but as with most changes that have taken place in the last ten years I liked it better the old way

    Vendor response

    Hi Mike, Thanks very much for the terrific review. We're really excited to hear you use TrackAbout as a way to win new customers. Also, thanks very much for the feedback about the site. We'll be in touch to get some of your ideas about changes you might like to see.

    TrackAbout FAQs

    Q. What type of pricing plans does TrackAbout offer?

    TrackAbout has the following pricing plans:
    Starting from: $2500.00/year
    Pricing model: Subscription


    Q. Who are the typical users of TrackAbout?

    TrackAbout has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does TrackAbout support?

    TrackAbout supports the following languages:
    English


    Q. Does TrackAbout support mobile devices?

    TrackAbout supports the following devices:
    Android, iPhone


    Q. Does TrackAbout offer an API?

    No, TrackAbout does not have an API available.


    Q. What other apps does TrackAbout integrate with?

    TrackAbout integrates with the following applications:
    NetSuite, Datacor ERP, JD Edwards EnterpriseOne


    Q. What level of support does TrackAbout offer?

    TrackAbout offers the following support options:
    24/7 (Live rep), Email/Help Desk, Chat, Phone Support, Knowledge Base

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