uSked Pricing, Features, Reviews & Comparison of Alternatives

uSked

Scheduling system for service-based agencies

4.53/5 (66 reviews)

uSked overview

What is uSked?

uSked is a scheduling tool and logistics management platform for businesses which offer hourly-based services. The cloud-based tool aims to help users streamline their service requests, schedule services, manage availability, provide feedback, and manage clients, all from one platform. Examples of uSked clients include: higher educational institutions, language interpreting agencies, translation businesses, and any other service-based companies. With uSked, service providers (like interpreters or note-takers) are able to create, manage, and view meetings or assignments.

With uSked, service provides are able to create, manage, and view appointments and assignments. Users can view their current and previous assignments, and can enter an assignment file to view the nature of the request, status, date, location, client, and more. With the service request details page, service providers can send messages or makes calls to the related POC, and view the location on a GPS-enabled map. The calendar tool facilitates collaborative scheduling by giving users an overview of upcoming assignments and who they are assigned to, and allowing service providers to search for available appointments and assign themselves to those for which they have availability.

uSked consolidates assignments, service requests, confirmations, hourly time tracking, payroll, and invoicing into one system in order to simplify service scheduling for both service providers and their clients. Clients are able to login to the uSked self-service portal to access the calendar schedule, view their upcoming or previous assignments, and create new requests for services. uSked facilitates service requests by allow customers to input details such as date, time, location, type of service, dress code, number of service providers required, and more. Service providers can manage invoices for completed assignments within uSked, either individually or in bulk. Invoices are sent to clients in .PDF format.
usked.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
uSked screenshot: When making a service request, clients are able to dictate credentials and requirements for the job and request documentation to support thisThe Power of uSkeduSked screenshot: Custom reports can be generated including reports on service provider demand over timeuSked screenshot: Reports can also be generated on metrics such as profit margins, service types, and moreuSked screenshot: uSked provides consolidated management of service requests, approval workflows, and availabilityuSked screenshot: The uSked mobile app can be used to view upcoming assignments

uSked reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.3
  4.5
Tamar Lani, MBA, CI, CT, NIC, SC:L

Excellent comprehensive scheduling software for interpreting agencies!

Used daily for 6-12 months
Reviewed 2018-11-14
Review Source: Capterra

We LOVE uSked and we know you will too. The uSked team is extremely supportive and responsive to our needs. They understand the scheduling and business needs of interpreting agencies and the design of the software reflects this. uSked makes our jobs easier to do and has improved overall efficiency so we have time to focus on other aspects of our business.

Pros
We love many features of this software including: - The simplicity of scheduling, invoicing, and paying for services all through one integrated software. - A mobile app in addition to a web portal that allows requesters, interpreters, and clients to all see their appointments, the providers assigned, make changes, and provide feedback quickly and easily. - Creating recurring assignments and updating recurring assignments is easily done with a few clicks. - Standard reports are available along with easy to customize reports to fit your company's needs. - The development team is open to input and quickly incorporates innovative suggestions.

Cons
Our previous software could offer assignments via text message and email simultaneously. Although this feature is not available, it soon will be available and we are excited that this improvement is being added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary Beth Morgan

Software compatibility

Used weekly for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

(from previous) barriers is paramount and greatly appreciated. Positive except for on campus at NIH, and other government entities where the wifi makes it impossible to access the app and there is no service in basements or in centers of buildings.

Pros
The ability to see everything in one place in one glance.

Cons
That it cannot be used off-line. I great new feature would be that once you have viewed and downloaded it in the morning, you have it available all day. This would save battery and reduce frustration in accessing info when you phone cannot connect to Wifi and there is no cell phone service. I realize that sometimes schedules are updated but often the scheduling team sends a text or email to alert when that has happened. The option of this would be wonderful. The lack of address compatibility with Google maps is also limiting. It currently only is comparable with Apple Maps, which is a supremely inferior app compared with Google Maps. Having newer, updated or just a variety of options would be very beneficial. In addition we are not able to copy the address listed directly to be able to past it into Google Maps. You have to open up Apple Maps copy it then back out of Apple Maps and back into Google Maps. This seems insignificant but it is frustrating when you are a freelance interpreter working all over the city and you can't find your assignments with ease. Lastly, I would very much like to have my teams contact info email and cell number on the app. Sometimes one or the other or both does not work, and it is an extra step to have to go through scheduling to ask for it when we are about to go spend a few hours or all day teaming with that person. It is paramount we are able to reach out to our teams and create common ground. Anything that can foster that or eliminate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeffrey Bennett

Format

Used weekly for 2+ years
Reviewed 2018-11-06
Review Source: Capterra

Nice if you could put those scheduled on calendar format of four weeks so I can easily scan my calendar and compare it with my time off or scheduled training conflicts. Also it would be nice to ask the person using uSked for the vacation and time off so you could combine and cancel what interpreting service are in conflict with my time off.

Pros
Software is just okay not much I like about this software.

Cons
Not enough exposed buttons available to delete, modify the schedule?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Helen Avner

uSked gets the job done

Used daily for 2+ years
Reviewed 2018-11-08
Review Source: Capterra

Pros
The web version is very functional and full of useful information that's easy to find. Searching for and requesting open jobs is a breeze in both the website and the app; calendar view in app is clear.

Cons
The web version has no issues that I've found; the app has several. The assignment screen always defaults to tomorrow's jobs and I have to scroll back to get to the info for the job I'm about to go to. Adding jobs to my invoice via the app always takes a number of tries because of repeated errors, and sometimes the reason it gives for not adding an assignment is wrong (like showing that this is in the next pay period when it's actually just not past the grace period). The app is also very finicky about internet signal. It often won't work because of a bad connection, when I don't have problems with any other app using the internet.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Shanna Winesburg

Great system!

Used daily for 2+ years
Reviewed 2018-11-12
Review Source: Capterra

Pros
Many good features for scheduling purposes. One-day and Seven-day view allow for a good overview of service providers on the schedule and show what options there are to assign people. Rolling the mouse over names and numbers for a quick profile of the service provider or job information without having to leave the page is time-saving and convenient! The ability to run various reports related to billing, hours of service, pay rates, service zones and more serves many purposes for whatever a specific company may need. The system also processes payroll, leave and identifies staff vs contractors, a wonderful asset for businesses!

Cons
It can be tough to learn at first because there are so many features. It is not obvious how to use these features at first and you may not be sure how to find them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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uSked pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact uSked for pricing information.

uSked features

Activity Dashboard
Automatic Notifications
Customizable Reporting
Document Management

API (627 other apps)
Activity Tracking (313 other apps)
Audit Trail (292 other apps)
Auditing (341 other apps)
Billing & Invoicing (278 other apps)
Compliance Management (347 other apps)
Data Import/Export (360 other apps)
Document Storage (294 other apps)
Inventory Management (387 other apps)
Inventory Tracking (310 other apps)
Monitoring (276 other apps)
Real Time Data (334 other apps)
Real Time Reporting (282 other apps)
Reporting & Statistics (467 other apps)
Third Party Integration (382 other apps)
Workflow Management (379 other apps)

Videos and tutorials

Additional information for uSked

Key features of uSked

  • Real-time scheduling
  • Resource scheduling
  • Employee scheduling
  • Reporting/analytics
  • Scheduling
  • Schedule distribution
  • Appointment scheduling
  • Automatic notifications
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Electronic payments
  • Forecasting
  • HIPAA compliance
  • Invoice management
  • Logistics management
  • Recurring tasks
  • Task scheduling
  • Activity dashboard
  • Availability management
  • Appointment management
  • Feedback collection
  • Email templates
  • Event scheduling
  • Approval process control
  • Vacation tracking
  • Leave tracking
  • Availability indicator
  • Billable hours tracking
  • Document management
  • Job scheduling
  • Collaboration tools
  • Follow-up scheduling
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Benefits

Clients have their own access portal to create service requests and provide all information regarding the request.

Service providers can search for and express interest in assignments filtering by date and mileage.

Calendar integration with preferred calendar of choice; all assignment information accessible via app.

uSked users can create invoices, either individually or in bulk, and send them to clients to bill them for the hours worked.

Manage and track availability with uSked’s leave and vacation tracking tools and approval processes. This ensures that the availability of service providers is always accurate and up-to-date.