The entire process was great, from the initial proposal to the implementation. While they had great standard features, they were pretty accommodating with specific customizations as well.
Their support team is made up of quality people and you have to respect a company where the executive team is always willing to help out, even with just support. The team is accessible and responsive.
It's very easy to maneuver and in comparison to other programs I've used in the past this is the best. If myself or any of my colleagues ever need assistance the customer service team is wonderful.
There is a steep learning curve when getting started with this software, worse if you're unused to the terms that VISCO uses for product movement.
We made the mistake of thinking too broadly and ended up asking for some projects that we don't use.
Too much automation causes lot of errors and then have to call VISCO to fix it.