VISCO Reviews

VISCO is a very adaptable, modular piece of software. There is a certain structure to all ERP software, certain limitations based upon physical constraints of product. However, anything outside of that rigid structure is fair game when it comes to this company, you're free to request modifications of almost any part of the software to suit your internal SOP and ask for support.

There is a steep learning curve when getting started with this software, worse if you're unused to the terms that VISCO uses for product movement. However, they have a robust team of support to help mitigate that. The true price of being adaptable and modular is that for every customization you request, there is programming involved on the VISCO side that takes time, sometimes weeks, as their backlog is full of requests from all their customers.

I like the uniqueness of the product that allows us to manage our imports. We evaluated numerous products and Visco was the only software that allowed us to track our imports on a per container basis. A lot of the logic behind the program makes sense for someone who is process driven. The reporting features are by far my favorite because of the granularity that it provides. The profit based reports are useful in driving business decisions and the other reports are useful in helping us forecast and manage our inventory. In the food industry, lot tracking is crucial and Visco has the capability to show where every lot of every shipment goes.

Managing warehouse transfers is still something I wish they could fix. The transfer feature should have editing capabilities as well as viewing capabilities. It's not as flexible as some of the other software I have used and I definitely hope they find a solution for this. There are some personal preferences that I also wish could be fixed; for example some screens require you to click a multitude of buttons to leave the screen whereas other screens only require you to click a new tab.

The customer support and the way everything is a closed system

It is very glitchy and the interface is very 1997

I love that the software seems to track just about everything. If you've got the data- there's a field for it... or one can be created. There's multiple ways to get the same area. There's many reports that help you to track down exactly which information you're needing. Once you get used to software, it really is a great tool.

It's Click-y.... Meaning you have to do a lot of point and click to get to where you need to go. It can be a bit trying to learn all of the steps needed to accomplish whichever task you've set about to do. But- if you're looking for software that can track everything, it's expected that you're going to have to take some extra steps to input all of the info.

This software is great for keeping track of incoming, outgoing shipments, and inventory. I was able to learn the accounting functions of Visco within a week. If you have any questions, the Visco team is able to diagnose the problem and provide solutions in a timely manner. This system has been the backbone of my organization for several years now.

When learning how to use Visco, it is necessary to have someone guide you through the various functions the software offers.

No pros were added to this review

No cons were added to this review

Although our primary product is a custom software for Importers, we also developed and support a smaller software program for non-profit organizations. We certainly appreciate the review!

This software helps me keep track of my product and invoicing. I know if I enter a SO and PO that I will not lose track of product and an invoice will be generated so I don't forget to invoice my customer.

It is not intuitive and some terminology is proprietary to Visco , i.e. "venture" so Googling a term is not helpful. Once you figure out how to use the software, it is very helpful.

Great customer service!

No cons were added to this review

The best thing is the wide range of information you're able to use. the system is very easy to understand. The support staff is by far the BEST that i have ever had an opportunity to work with. The logmein is awesome. It allows one on one contact with the vendor and the user when needing to assist with issues; and because you are able to see the process - it allows for a better understanding.

There is not one thing that i personally dislike about the product or the vendor.

Easy to use, plenty of custom reports, able to integrate with other systems

Can still be a bit buggy at times, but on the flip side problems are easily resolved by the staff

The software captures all the necessary data needed for my reporting and reviews. this include costs associated to each shipment.

It takes a lot of clicks to get to the information I may need.

Time consuming for users - which I was well aware of at the beginning. The benefit of the inventory tracking/import detail outweighs time factor from my view point, but I know sometimes my actual users would love it to be "easier/faster"!

The "somewhat's" stem only from the fact that our business presents some obvious challenges to Visco's current programming, but I believe these are OUR issues as the way we do business more than actual product issues - would be nice to change them, but understandably we are probably one of the few - or maybe the only company even that has issues with some things - examples: Would like to "switch" product ID's midstream if physical characteristics change for matching to SO in actual shipment without buy/sell like we currently do Would like to have ability to include purchase order items that are not specifically product purchases, but very directly related to products for purpose of tracking all costs in one place that are associated with one venture as in our remachining functions...

I'm technically challenged and the process was easy to learn.

It's too clicky, too many steps to get from one point to the next.

the software is easy to use and user friendly, the vendor is always helpful when we have any questions or issues. We always get a quick response when we send emails or even call in for help. My rep is especially helpful at going into detail about how something can be done.

I don't have any problems or issues with the product or the vendor

We have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration, all our sales where manually inputted into QB, which was a waste of valuable employee time. I recommend VISCO highly.

The only thing (which is on our part as well because we have so much customizations) is at times we have little hiccups that need to be resolved.

Too much details can be added to reports.

Too much automation causes lot of errors and then have to call VISCO to fix it.

The friendliness of the customer service reps. They are always nice and willing to help.

How many clicks it takes to accomplish a task. Simple task are reduced to laborious assignments because of all the clicks it takes to finish them.

This software was configured to fit my exact needs, and at a very competitive price! It really has helped us streamline our processes and simplified the data entry portion of our work.

That I am not a shareholder . . . . .

No pros were added to this review

No cons were added to this review

The ease of use. It didn't take long to learn and figure out when I made an error.

It doesn't provide me with exactly everything I need. But it's close enough.

User-friendly & great customer service. Happy to work with VISCO for almost a year now.

Easy to use yet packing tons of features tailored just for our needs.

-Excellent tools to help manage the business. It has the ability to see profit and loss on every shipment which we used to do by hand. -Excellent support-always get questions answered quickly. -Flexible so we can customize around our needs and can mold the system to our business as it grows.

-We had some trouble in the initial implementation. Most of which I attribute to the fact we were coming from a DOS system to the web environment and it took time to adjust.

Visco is getting better and better. I'm happy to see the results.

I still struggle using Chrome

The Visco support team is very helpful and easily accessible any time there's a question, especially at the initial stage of the project adaptation.

It takes time to fully customize it, but once completed, you won't regret it!

Its integration with QuickBooks and VISCO's ability to customize the system to the way we want to use it.

The steps for entering container information can be a little time consuming.