Name: AppFolio Property Manager
Rating: 4.513241525423729 (1888 reviews)

AppFolio Property Manager vs Entrata

Buildium

DoorLoop

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

DoorLoop is redefining property management software as the AI-native operating platform for innovative property management teams. 

Entrata

Entrata connects leasing, operations, and resident engagement through a unified platform with AI-powered automation. With ELI+, OXP, and Homebody RXP, it streamlines workflows, enhances resident experiences, and drives operational efficiency, enabling Autonomous Property Management™.

Property Manager

I don’t like the customer service support process.

Manager

With features for marketing, reporting, leasing and maintenance, as well as online portals for tenants and owners, AppFolio provides an all-in-one solution for property managers looking to streamline processes and grow.

Access Controls/Permissions

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Add & Edit Photos

Alerts/Notifications

Application Management

Audit Management

Audit Trail

Background Screening

Bank Reconciliation

Billing & Invoicing

Calendar Management

Cash Flow Management

Client Portal

Comment Library

Commercial Inspections

Commercial Leases

Commercial Property Management

Committee Management

Communication Management

Contact Database

Contact Management

Credit Card Processing

Credit Check

Customer Database

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Deal Management

Document Management

Document Storage

Dues Management

Electronic Payments

Electronic Signature

Email Marketing

Email Templates

Event Calendar

Event Management

Event Scheduling

Expense Tracking

Fee Collection

File Management

Financial Management

Financial Reporting

For Commercial Real Estate

For Investors & Traders

For Property Managers

For Residential

General Ledger

Guest Tracking

HOA Violation Enforcement

Housekeeping Management

Income & Balance Sheet

Inspection Management

Insurance Management

Invoice Management

Late Fee Calculation

Lead Management

Lease Management

Lease Origination

Lease Tracking

Maintenance Management

Maintenance Scheduling

Member Database

Member Directory

Member Portal

Membership Management

Mobile Access

Mobile App

Online Payments

Owner Portal

Parking Management

Payment Processing

Portfolio Management

Property Database

Property Management

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Recurring/Subscription Billing

Reminders

Rent Collection

Rent Tracking

Repair Estimates

Reporting/Analytics

Reporting & Statistics

Report Summary

Residential Inspections

Residential Leases

Residential Properties

Retail Leases

Role-Based Permissions

Self Service Portal

By industry, AppFolio Property Manager reviewers are most commonly professionals in real estate (76%). The most frequent use case cited is property management (65% of reviewers).

Users and use cases

Some reviewers feel AppFolio Property Manager offers good value for money for larger portfolios, as they appreciate consolidated features and included support. However, some users report high costs, frequent price increases, and limited accessibility for smaller operations.

Value for money

AppFolio Property Manager is a property management program offering key features such as property management, rent tracking, tenant portal, online payments, maintenance management, and accounting, among others.

AppFolio Property Manager

Web-based

iPhone

Android

iPad

Yardi Voyager

Yardi Breeze

Propertyware

RealPage

Rent Manager

Enumerate

ResMan

Rentec Direct

Stessa

MRI Property Management

Core

Plus

Challenging security and permissions

68% of reviewers feel negative about AppFolio’s security and access control features. Users indicate that handling security deposits, permissions, and account access can be confusing and unintuitive. Reviewers mention difficulties with processing security deposit refunds, rigid permission settings, and challenges in managing multiple bank accounts for transactions. Some users express concerns about privacy and the complexity of reconciling funds between accounts. Many feel that these issues complicate daily operations and require additional manual work to resolve.

Delayed and limited phone support

68% of reviewers feel negative about AppFolio’s phone support. Users report difficulty reaching live representatives, often experiencing long wait times or needing to rely on email and ticketing systems. Reviewers say callbacks are unpredictable and sometimes occur at inconvenient times, leading to prolonged resolution of urgent issues. Many feel frustrated by the lack of immediate assistance and the inability to schedule support calls. Some users mention that support responses are often generic, and they miss the days when customer service was more accessible and responsive.

Complex and inflexible accounting

The accounting portion is very difficult to use and make corrections to anything, and when you need customer service it is too often very hard to get, or get someone that can actually help you.

61% of reviewers feel negative about AppFolio’s accounting features. Users report that the accounting system is difficult to learn, especially for those without a bookkeeping background. Reviewers mention that processes like reconciliations, corrections, and reporting are cumbersome and sometimes require workarounds. Many say the software lacks integration with popular accounting tools and that automated functions can be confusing or override manual entries. Some users feel that the accounting features are not as robust or flexible as dedicated accounting software, leading to inefficiencies.

Recurring bugs and workflow issues

Operations

I have experienced system glitches where certain information may be difficult to bypass through unnecessary steps.

58% of reviewers feel negative about AppFolio’s bugs and technical issues. Users report encountering glitches, slow response times, and system malfunctions that disrupt their work. Reviewers say that errors can be difficult to fix and that support for resolving technical problems is often delayed. Many mention that some bugs and design flaws persist despite repeated feedback, and that system updates sometimes introduce new complications. Some users feel that these issues hinder productivity and make it challenging to rely on the software for critical business operations.

Cumbersome payment processing

59% of reviewers feel negative about AppFolio’s payment processing. Users report that refunding fees, handling security deposits, and managing multiple bank accounts are not straightforward. Reviewers mention that the system’s limitations create extra steps for routine transactions and can lead to errors or confusion. Some users highlight issues with ACH payments, year-end reporting, and the inability to easily track or reconcile payments. Many feel that these challenges complicate financial management and require manual intervention to resolve discrepancies.

Intuitive and user-friendly design

Broker

The program is intuitive.   If you think through the process of how something should work...that is Appfolio in a nutshell.  

93% of reviewers feel positive about AppFolio’s user interface. Reviewers indicate that the interface is highly intuitive, making it easy for users of varying skill levels to complete tasks without extensive training. They appreciate that the software’s design is logical and that processes are easy to follow. Users say that teaching new staff is simple due to the interface’s clarity, and they find that most functions are self-explanatory. Many feel that the interface’s organization helps them work efficiently and reduces the learning curve for new employees.

Continuous product enhancements

98% of reviewers feel positive about AppFolio’s ongoing improvements. Reviewers appreciate that the company frequently updates the software, actively incorporates user feedback, and rolls out meaningful new features. They say these regular enhancements help them manage properties more efficiently and adapt to evolving business needs. Users indicate that the pace of updates is robust, with many noting improvements are visible almost daily. Some users feel that AppFolio’s dedication to listening to customers and striving for better functionality makes their daily work easier and keeps the platform relevant to their operations.

Effortless information navigation

96% of reviewers feel positive about AppFolio’s navigation. Users say the software is straightforward to move through, with intuitive menus and a powerful search bar that quickly locates information. Reviewers find that everything is well-organized, making it easy to access reports, tenant data, and property details without unnecessary clicks. Many appreciate that even those with little experience can learn to navigate the system quickly. Some users highlight that the universal search and clear dashboard layout streamline workflows and reduce time spent looking for information.

Comprehensive property management tools

90% of reviewers feel positive about AppFolio’s property management capabilities. Reviewers say the software covers all essential aspects, from vendor management to reporting and tenant communication. Users appreciate being able to manage multiple property types and portfolios in one system, which they feel streamlines operations and reduces administrative workload. Many indicate that real-time property status, centralized data, and automation features help them grow their businesses without adding significant staff. Some users value the adaptability of the platform to their specific business processes.

President

From listing properties, managing leads, processing applications, signing leases, collecting rent, handling resident communications, submitting and tracking work orders, paying bills, to providing accounting and income reports for owners and vendors

Bookkeeper

The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days.

Executive Editor

Everything regarding the apartment is in one place like paying rent, viewing lease, etc.

Real Estate Agent

If a landlord wants to share information from AppFolio Property Manager with others, like in the case that the landlord wants to sell the property and use a real estate agent who is not their property manager, the landlord, as a non-administrator has a hard time doing so.

Office Assistant

One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it.

Account Manager

It offers a robust, all-in-one solution that can significantly streamline operations, though it may be overkill for small-scale landlords.

Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away.

Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back.

Tenant communication system, work order system is ok.

The AI chatbot that took over the maintenance request section.

Estate agent

Tenants can pay online and set up recurring payments, which enhances convenience and efficiency for everyone involved.

It was pretty good for accounting purposes, although there was a lot required on the back end in order to make it work well for my company.

Accountant

We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI.

A lot of features were copied from older software products & do need improvement.

HOA Board Member Homeowner

We used to be able to write an e-mail, or make a phone call whenever we had a concern.  

They use App Folio for everything and seem to be a bit afraid to pick up the phone or actually visit the property.

Hearing Care Coordinator

I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes.

While I appreciate the continuous addition of new features and the convenience of automated processes, the lack of quick human response can be frustrating.

Property manager.

I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company.

We expected more reliable service and better communication, especially regarding critical functionalities like payment processing.

The system has some gaps that simple human interaction does not have.

member

This weekend they took away the ability to schedule a call.

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing.

Renter

It will automatically set payment to whatever card you have linked to the account.

Director

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

I use AppFolio Property Manager for property management.

I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more.

Business Analyst

They also don't have a functioning support line, it's just an infinite loop of robots that hangs up on you.

Property manager

Lots of features, integrations, and ways to make running a property management company easier.

It continuously overcharges tenants and then they feign being unable to remit any of the money charged.  

AppFolio Property Manager vs Entrata Comparison (2026)

AppFolio Property Manager

Entrata

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives