FM:Interact Pricing, Features, Reviews & Comparison of Alternatives

FM:Interact

Software to Transform your Space into the Ideal Workplace

4.15/5 (59 reviews)

FM:Interact overview

What is FM:Interact?

FMS:Workplace
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. Our leading software and hardware solutions are used to manage over 3 billion square feet across 80 countries worldwide. FMS:Workplace is a modular, easy-to use Integrated Workplace Management System (IWMS) that enables organizations to manage and report on facilities and real estate operations and maintenance (O&M) information. Access to accurate data means facilities and real estate professionals can deliver better customer service, reduce costs, and improve the performance of facilities portfolio-wide.


FMS:Employee
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. In 2019 alone, over half a million people made more than 40 million reservations with FMS:Employee products. FMS:Employee innovative technologies deliver new levels of efficiency and productivity for mobile, virtual and traditional employees. From finding and reserving conference rooms and video conferencing facilities to shared workspaces and managed services, the FMS:Employee suite of software and hardware solutions are the most comprehensive digital workplace solutions available.


FMS:Analytics
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. FMS:Analytics products determine workspace opportunities determined by extensive insights on facility utilization, employee mobility and more. Connecting with and leveraging existing third-party technologies and data sources, FMS:Analytics solutions gather comprehensive information, apply powerful algorithms and quickly deliver holistic facilities analytics at a scale, speed, level of accuracy and price not possible with manual methods.
www.fmsystems.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India, Germany, Mexico

Supported languages

English
FM:Interact screenshot: Asset ManagementFM:Interact screenshot: Facility MaintenanceFM:Interact screenshot: Floorplan ViewerFM:Interact screenshot: Social DistancingFM:Interact screenshot: Space ManagementFM:Interact screenshot: Facility MaintenanceFM:Interact screenshot: IWMSFM:Interact screenshot: Hoteling AppFM:Interact screenshot: Mobile HotelingFM:Interact screenshot: Outlook PluginFM:Interact screenshot: Resource SchedulerFM:Interact screenshot: Room BookingFM:Interact screenshot: Move ManagementFM:Interact screenshot: Scenario PlanningFM:Interact screenshot: Space Utilization

FM:Interact reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.0
  4.4
Phil Wee

User friendly, powerful, well priced and great customer support!

Used weekly for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

Able to easily track our real estate portfolio and run reports in real time.

Pros
- Easy and intuitive to setup, use and maintain - Can be used out-of-the-box, no customization needed (unless you want something special) - Well priced (no hidden cost, unlike many of the big, enterprise systems) - Modular system, so you only pay for the modules you need - Very responsive (and effective!) customer support - FMS keeps adding new features - Provides self-host and hosted options

Cons
It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Teresa Schmidt

Great solution for centralizing all facets of the Facilities world into a single, robust platform

Used daily for 2+ years
Reviewed 2018-02-07
Review Source: Capterra

Pros
As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives. FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact. I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons
Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Thomas

FM Interact

Used daily for 2+ years
Reviewed 2018-08-24
Review Source: Capterra

Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.

Pros
AutoCAD Integration is seamless. Floor Plan viewing is easy.

Cons
Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another. Lack of tutorials

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Excellent product that has help us improve operational efficiencies.

Used daily for 2+ years
Reviewed 2018-02-13
Review Source: Capterra

Pros
Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Cons
Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

FM:Interact

Used daily for 1-2 years
Reviewed 2018-08-24
Review Source: Capterra

Pros
When I first looked into it and was training in the system, I was overwhelmed with all the features. Then after a few weeks of training I realize how much it could do and how it can grown with our company. I knew I had found a tool that once you were trained on it, our company was in good hands to do space planning, asset management, move management and many other things that would be very beneficial to me. THE MOVE MANAGEMENT MODULE IS MY FAVORITE. I DO MOVES TODAY LIKE A KING!!!!!

Cons
When it comes to customization in some areas, it was challenging. Trying to customize my office maps with particular color, sizes or adding in particular notes for a certain area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FM:Interact pricing

Pricing options
Subscription
View Pricing Plans

Contact FM:Systems for full pricing information.

FM:Interact features

Activity Dashboard
Maintenance Scheduling
Work Order Management

API (51 other apps)
Accounting Management (51 other apps)
Activity Tracking (48 other apps)
Automatic Notifications (57 other apps)
Contact Database (44 other apps)
Contact Management (65 other apps)
Document Management (57 other apps)
Document Storage (50 other apps)
Electronic Payments (49 other apps)
Email Notifications (48 other apps)
Lead Management (42 other apps)
Reminders (47 other apps)
Reporting & Statistics (76 other apps)
Search Functionality (48 other apps)
Self Service Portal (44 other apps)
Task Management (43 other apps)
Third Party Integration (49 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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Additional information for FM:Interact

Key features of FM:Interact

  • 3D stereoscopic people sensing
  • Agile Workplace
  • Alternative Workspaces
  • Corrective Maintenance
  • Dashboards
  • Data auditing
  • Data change requests
  • Environmental certification standards
  • Equipment management
  • FMx5 Markup & Measure
  • Facility Asset Management
  • Facility Maintenance Management
  • Facility Planning
  • Facility Portfolio Planning
  • Floor plans & maps
  • Lease Management
  • Maintenance tracking
  • Move management
  • Occupancy management
  • Predictive Maintenance
  • Preventive Maintenance
  • Preventive maintenance
  • Real estate management
  • Real-time space utilization analysis
  • Renovation Management
  • Room scheduling
  • Scenario planning
  • Smart Buildings
  • Space Utilization
  • Space management
  • Space reservation
  • Space tagging
  • Strategic planning
  • Work order management
  • Workplace Analytics
  • Workplace Optimization
View All Features

Benefits

Space management tools allow users to classify and manage spaces by type, allocation, use, and other criteria, generate reports on occupancy and available space, and control physical space inventory including chargebacks, allocations, and occupancy.

Asset inventories can be managed, with users able to record and track asset locations, ownership, assignments, warranties, maintenance histories, and more.

Room moves can be displayed, tracked, and managed through reports, tables, or live floor plans, and users can generate reports to compile and analyze data about individual or project moves with details of costs, departments, employees, and more.

Space reservations can be managed both for hotel rooms and meeting spaces, with reservation tracking, request notifications, approval workflows, and the bookME solution gives employees the ability to check availability and book meeting rooms through interactive digital signage.

Strategic planning allows users to forecast future space requirements for months or years in advance, with interactive stacking plans to visualize utilization, cost forecasting, and the ability to create multiple ‘what if’ scenarios.