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Rent Manager vs Entrata Comparison

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Good recommendations?

Entrata logo

Entrata

89pts

Overview

Category Leaders

Rent Manager is powerful property management software built for residential, commercial, and short-term-stay portfolios....

Category Leaders

Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

329

5

4

3

2

1

233

63

18

6

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

330

5

4

3

2

1

207

100

17

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

This software is highly recommended and it is very versatile. It's ease of use and flexibility is excellent.
The customer/technical support is outstanding. I really cannot say enough good things about the support department.
Very customizable, very user friendly, and great customer support. The integrated service manager program has been instrumental in the growth and success of our business.

Pros

There are a lot of features that we didn't have on our old accounting software system. We have a wonderful Accounting rep (Katie Branz) who has been awesome to work with during integration.
My overall experience has been pleasant and Entrata has been very helpful in providing excellent customer service with it’s data base and user friendliness.
I loved working with Entrata, it was easy and fast and the customer service was amazing.

Cons

It crashes and customer service is terrible. There is no way to correct accounting mistakes.
There's no section that says "Late Charges" and what they are for.
There are so many variables in Property Management and they are too cut and dry.

Cons

I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.
Everytime an update was made, it messed up some other products that were integrated into entrata.
Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features114
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Channel Management
  • Client Portal
  • Client/Property Matching
  • Commercial Leases
  • Commercial Property Management
  • Commission Management
  • Committee Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Property Managers
  • For Real Estate
  • Forecasting
  • General Ledger
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Listing Management
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Member Communication
  • Member Database
  • Metered Billing
  • Mobile Access
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Collection
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features58
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Application Management
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Availability Management
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Channel Management
  • Client Portal
  • Client/Property Matching
  • Commercial Leases
  • Commercial Property Management
  • Commission Management
  • Committee Management
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Discount Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Event Management
  • Expense Tracking
  • Faculty/Staff Management
  • Fee Collection
  • File Management
  • Financial Management
  • Financial Reporting
  • For Commercial Real Estate
  • For Property Managers
  • For Real Estate
  • Forecasting
  • General Ledger
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Lease Origination
  • Lease Tracking
  • Listing Management
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Member Communication
  • Member Database
  • Metered Billing
  • Mobile Access
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Property Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Collection
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management
  • Web-based Deployment
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations53
  • AvidXchange
  • BombBomb
  • Brokermint
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop
  • Total integrations21
  • AvidXchange
  • BombBomb
  • Brokermint
  • Docusign
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online Advanced
  • Rent Manager
  • Stripe
  • Xero
  • Yardi Voyager
  • Zapier
  • dotloop

User reviews that mention these apps

CA
AvatarImg

Christine A.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Newer Entrata User

Reviewed 15 days ago

It took a bit to learn how to navigate the system, but overall, it performs well.

Pros

Ability to keep track of rent, renewals, insurance and invoices.

Cons

Sometimes it's hard to navigate the system.

JC
AvatarImg

Jessica C.

Consumer Services, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

The best system

Reviewed 3 months ago
Pros

budgeting, transaction posting, progress tracking, lead conversion

Cons

the rent/amenities amount needs to be adjusted manually when we send out renewals

NB
AvatarImg

Nadia B.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Entrata is the #1

Reviewed a year ago

Love this app! It is easy to use, great customer service and I highly recommend!

Pros

Entrata provides very easy access to payment tracking, applications and rent due.

Cons

Sometimes, the leads glitch and or don't fully show up.

ch
AvatarImg

cynthia h.

Public Relations and Communications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Entrata logo

Entrata

entrata for the fountains

Reviewed 7 months ago

helps me on a daily basis with leasing app and rent apps with residents

Pros

ease of use and versatility for day to day activies

Cons

the need for having to change my password so often

MW
AvatarImg

Melanie W.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Entrata logo

Entrata

Resident Communication

Reviewed 15 days ago

I'm a fan! I would be interested in seeing how the full package works with the accounting platform. But I also know how hard it is to get accounting groups to veer away from Yardi...

Pros

If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. Entrata has the best resident demographics analysis report compared to Realpage and Yardi.

Cons

The rent roll report could use some finessing and I do prefer most Yardi financial reports.

AR
AvatarImg

Verified reviewer

Real Estate, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Entrata logo

Entrata

Entrata

Reviewed 5 years ago

We became much more efficient in our interactions with tenants.

Pros

What a great property management software. It was very easy to collect rent payment and respond to tenant concerns

Cons

There were outages every now and again that made it difficult for us to communicate with prospective tenants.

JB
AvatarImg

Janice B.

Real Estate, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Entrata logo

Entrata

Ease of use and accesssiblity

Reviewed 2 years ago

somewhat stressful

Pros

The ease to post the rent in entrata to the residents account and find and correct posting errors

Cons

the difficult to do renewals manually if it has already been sent electronically to the resident and they at a later date decide to come in and sign it manually the steps to get it uploaded is time consuming

SM
AvatarImg

Sean M.

Real Estate, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Amazing Tool!

Reviewed 2 years ago

Entrata makes everything super easy to keep track of but was very difficult to learn how to use all of it's features. Not everything is straight forward like viewing the application portal of guarantors and sorting applications and leases by days open. But rent payment tracking and general leasing is super easy to use and has a lot of features in the guest cards that allow for a quick glance to see what step they are on.

Pros

I love how easy most things are to do in Entrata. From leasing to rent tracking, it makes all daily management tasks super easy. I also really enjoy the visual aspects of the leasing and rent tracking. It makes it super easy to glance at a guest card to see what step they are on.

Cons

It has a very difficult learning curve. New staff struggle to grasp how to use Entrata for a couple weeks. Even then, it will take about a year until you master everything you are able to do. Also have some filters missing form the search function like number or an application or lease was open for.

JA
AvatarImg

Juli-Ann L.

Airlines/Aviation, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Entrata logo

Entrata

Entrata Review

Reviewed 4 months ago

I've had a bettter time with this software then others such as onesite

Pros

What I like is how easy it is to add Guarantors, see residents' ledgers and rent totals. Maintenace is easy to enter and check on

Cons

I don't like not being able to schedule tours or see who's missed calls we have.

WA
AvatarImg

Whitnee A.

Hospitality, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Entrata logo

Entrata

Difficult, unorganized, glitchy.

Reviewed 7 years ago
Pros

I like that the company is making an effort to update the system to be most efficient and increasing their customer service.

Cons

I do not like that it is complicated to accomplish something. there are many steps that need to be taked to accoomplish posting a rent payment.

RJ
AvatarImg

Ranica J.

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Apartment Manager Review

Reviewed 2 years ago

It was easy to learn and easy to use software.

Pros

Personally I managed 7 properties and it was so easy to navigate between them, they were all in one place. Resident portal was user friendly, all my resident switched to online rent payment.

Cons

The only problem I had was resident communication, sometimes the emails would reach me 24 hours after tenants submission.

VS
AvatarImg

Veronica S.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Entrata logo

Entrata

Easy to Use

Reviewed 6 days ago
Pros

I like how easy it is to navigate, and everything you need to work with in a daily operation can be found in your dashboard. No need to go searching!

Cons

Sometimes the posting of charges or utilities do not line up on time, so there are delays in postings, which cause residents to have a residual balance after rent payments are due.

GI
AvatarImg

Glen I.

Real Estate, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Entrata - THe Best prperty management software choice we made

Reviewed a year ago

Great partner in Benchmark's ability to effectively manager it's assets

Pros

Ease of use! The application is easy to use, quick to learn, and provides a multitude of functions to conduct our property management experience.

Cons

N/A. I don't have any items or functions that I like the least.

JS
AvatarImg

Jessica S.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Entrata logo

Entrata

All in one!

Reviewed 4 years ago

Great, easy to use and set up for your property.

Pros

- Very customize-able to fit your property's needs - Great for student housing where you rent by the bed-space - Prospective residents, current tenants, accounting, website info all in one! - Customer Support a call away and always willing to help

Cons

- Some features are difficult to find or learn how to use - Multiple ways of completing one task, if you call in for help, you may get different instructions

AR
AvatarImg

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Entrata logo

Entrata

Always improving

Reviewed 6 years ago
Pros

Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.

Cons

Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.

AR
AvatarImg

Verified reviewer

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Entrata logo

Entrata

An industry standard in an industry with room to improve

Reviewed 5 years ago

Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend Entrata.

Pros

Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors.

Cons

Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.

KC
AvatarImg

Kaelan C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Entrata logo

Entrata

The Gold Standard for PM Software

Reviewed 4 months ago
Pros

Entrata is an incredibly streamlined, user-friendly PM software website. Different features are well laid out and divided among different pages to allow for a clean user interface. Lease execution and tracking is incredibly easy with the implementation of a third-party API. Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything you may want and/or need.

Cons

The biggest flaw with Entrata is their proprietary training center. While there are many helpful videos available to get you acquainted with the software, it has been the shared experience of myself and my staff that the quizzes are not always very intuitive or follow important items within the training. Rather, many of the quizzes are confusingly worded and often result in them not being passed and having to retake them again.

TL
AvatarImg

Tim L.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Entrata logo

Entrata

Entrata is great software, especially for students. Just not as User friendly as would like.

Reviewed 2 years ago

Overall, I really do like Entrata as it covers much ground is the site staff have enjoyed it over Appfolio, Yardi, and Onesite. It could be more user friendly, but I see that they have been improving where they can on this. If you have a small company just make sure there is enough time devoted in being able to learn the features, and roll those features out to your site staff. Otherwise, there are a lot of awesome features that you don't use.

Pros

Entrata has essentially all the features you would need, especially for student housing and/or with a big team (for lead management). Their inspections manager for student housing is a godsend (split between roommates, or only charge one).

Cons

You must set up your community correctly. They separate Building , Units, and Spaces (for beds). This is necessary to have the features in student housing. However, they don't have all the searches setup properly, including Unit Inspections. I've asked them to add Building + Unit in searches. So for unit inspections, if you have Building 200, 300, 400...and the same Units nomenclature (A,B,C,D...)...

TS
AvatarImg

Tiffany S.

Management Consulting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Tiffany Seale Entrata review

Reviewed a year ago
Pros

Very user friendly and the Submit Support Ticket feature is amazing. The Entrata Core team is very responsive and their use of photos and training videos makes learning the system very easy

Cons

When a resident is up for renewal and has rentable items like storage or parking, then the property manager needs to put the rentable items On Notice, then Move Out the rentable item, then Move In the rentable item again for the charges to post properly on their ledger. This is very redundant.

TM
AvatarImg

Tonya M.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

The system that has it all

Reviewed 7 months ago

I enjoy Entrata compared to some of the other software's that are available. This system allows me to almost do everything.

Pros

Reports are simple to filter. Adding Lease/Addendum simple. Rent Matrix for pricing is simple. System will generate charges for upcoming move in notices. Can apply future charges to new residents accounts. Bulk Move out. Bulk move in (don't use this, but good option for those who use it.) Make ready board if we could get more in depth with this and begin using. Lead activity filters to application & resident profile. System generates notice when duplicate guest card. Integration with lead platforms. Email Property Lead process is all shown on activity page. Bulk Notice Combine & Merge leads & applicants.

Cons

Reports buffer to long at times. Accounting reporting could be improved. Texting must be opted in. Customer contact center stopped taking resident calls.

RP
AvatarImg

Ronald P.

Real Estate, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata logo

Entrata

Entrata is Simply the Best for Property Management!

Reviewed 2 years ago

Entrata is very easy to use, there's a couple of Wishlist items that I wish they would fix or include but overall, it's made my job as an Assistant Property Manager much easier than my previous property management companies who have used Yardi/Voyager/Yieldstar. There are very much similarities between Entrata and Apple as far as user-friendliness goes, top notch property management software, I'll always choose Entrata and vouch for it anytime I'm in a position to make those kind of decisions in the near future.

Pros

I've used Yardi for many years before being introduced to Entrata only for a little over a year now and I believe this is the best product management software out. I can hands down say I've seen so many new leasing agents come in not knowing a thing about the software and becoming very familiar and teaching me new things by the second week of playing around with the interface and exploring Entrata....

Cons

The website portion has some glitches I've noticed, mainly when prospects apply, some of the data does not transfer correctly so I have to do a lot of explaining upon receiving applications (eg. someone applies online and sees that the rent mentioned is only a fraction of what the asking market rate was from when they left the community after the tour). It definitely is the only major issue I've really...

MJ
AvatarImg

Mike J.

Consumer Services, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Entrata logo

Entrata

Problems with Entrata

Reviewed 3 months ago

I think my comments are pretty clear. I do not like to have my week interrupted because of a system like Entrata. My reason for doing a review is that as a user it occurred to me that with the unmistakable difference between debit and credit and the abrupt dismissal of my concern and that of my property manager, the service must be substandard, probably with the system, and most certainly with the problem solving.

Pros

Did not like or dislike until I had a problem, the thing I dislike most is that the system cannot discern between credit and debit, although it looks like over 1000 transactions have easily recognized credit versus debit. Using my debit card cost 7 cents per transaction, using an Echeck cost me near $3.00. As a consumer I resent being forced to change because of system shortcomings.

Cons

My experience is that a debit card cannot be distinguished from a credit card by Entrata, yet the rep told me I needed to check with my bank. Obviously not willing to see why the 1 in 1000 experience was only with Entrata. That type of approach has never solved a problem for anyone but the one trying to avoid the investigating.