ClassJuggler Reviews

It makes it easy to keep track of students and classes and to allow other to also see information on classes.

It can sometimes have glitches and technically issues.

Katelyn, thanks for your kudos! Glad to hear that the ClassJuggler is helping you manage classes/students and class schedule displays. :)

In a market that is flooded with similar products the question I ask myself is how easy is it to get support when there is an issue? The answer is very easy with ClassJuggler! Let's face it, there will always be a need for support and problem solving and hands down I do not believe you will find a more supportive and ready to help company that [SENSITIVE CONTENT] & his team at ClassJuggler. I have...

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I struggle with customer payments so I would like my customers to have to keep a card on file. I do not want customers to be able to remove a card and not replace it with another. We are an elective service and deserved to be paid.

Thanks much for your effusive praise and details about what you appreciate! Also, thanks for your product functional suggestion. Regarding that: Currently, we allow customers to manage their own payment information in order to keep information up-to-date and valid for when you do your periodic payment collections. We may consider in the future removing the "delete" option in lieu of an option that sends a request to remove their payment information to an administrator. There are situations where we indeed want a customers to remove their payment information so making it an all-or-nothing setting might adversely affect some of our clients and their specific needs. We will continue to explore how to make this ability work for all of our clients. Thanks again!

Secure online credit card payments and processing and statement delivery. Easy class list update and creation for printing. Good mobile site. Can do everything on phone that can do on computer.

Not intuitive. Very challenging for new users.

Thanks for your review, Nalani! Greatly appreciate the suggestions you submitted for product improvements. In the 4 years since you wrote this review, we have addressed ALL of your suggestions as part of our regular updates to improve the usability of ClassJuggler. For example, we've completely rewritten our Customer Portal to be 100% mobile responsive. This should be a huge improvement for your customers. Reach out to us if you have any questions or would like to see a demonstration of these upgrades.

Online bill payment Online registration Easy to use

I wish it had an app for phones/iPads that administrators could use

Lissa, so glad to hear that ClassJuggler's efficiencies have help you get rid of your "angry lines out the door" during registration. :) We look forward to serving you and your Bristles Art Studio for many more years!

Have I mentioned customer service? Cost

I haven't come across any that weren't fixed.

Wow, Aline, such detailed reasons for why ClassJuggler has proven to be the right choice for Exploration Movement -- we are grateful, and honored to continue serving you.

I like the layout and easy access to profiles. If we ever have a problem with the system or would like something changed, we have no problem getting someone from customer support on the phone to assist us. Everyone from customer support is also very good about calling us back in a timely manner.

I really dislike the fact that once a transaction has been entered, you cannot edit the transaction, you have to completely delete the transaction. I also dislike that the system does not automatically save progress. This makes it hard to multi task

thanks for your feature suggestions and for your kind words on the customer support and change requests and the overall layout! your input helps us to understand our customers key priorities, information we can use to make ClassJuggler an always-improving product!

Easy to use from a computer, convenient, saves time, increase productivity

I wish there was an app. The company I work for has us on the road a lot and the zooming in and out is time consuming. We have to continuously scroll all over the screen zooming in and out on our cellphones. I also think it would be great to be able to send attachments along with the emails.

This is great praise, Jamie, thanks. Good news is that your one concern, the lack of an app, is no longer true; ClassJuggler now has a Staff Portal App, added in 2019, and it is 100% mobile friendly, making it easy for instructors to use right there in class to take attendance etc. :-)

I love the customer portal! It as cut my work in half by allowing customers to take care of their account on their own. We have cut down on our paper use so much already, and not even half of our customers have logged on yet.

the pre-built in prorating for pricing classes doesn't work right. It assumes the first class is whichever day you enrol the student, and there is no way to change what their actual first day is, meaning we have to do all prorating by hand.

Becca, thanks much for your review. Glad to hear that the customer portal is proving to be a valuable feature for you! We also appreciate your suggestions and will investigate options. Most of our product improvements are a response to customer input just like yours. :)

The ease of use and it's very convenient.

N/A

Thanks for the strong score, Damon. Glad to hear how ClassJuggler has helped you with so many things, including increasing retention, providing, special customer/account reports, etc. :)

This company is great! their customer service is amazing and they make it really easy to keep up with payments and stay in touch with parents.

I wish there was an app for teachers to make attendance on the go a little easier. And a better way to do drop in classes.

If you need to do something, there is usually a way the system allows you do to so. Customer support is timely and friendly. 99% percent of the time they help solve my issues and/or teach me how to perform an action through the system that will help me facilitate certain tasks that need to be completed. There is also a suggestion box where you can make a suggestion in a future update for the System administrators to decide whether or not they should add a feature.

In order to have some tasks performed, there are sometimes a long and a short way to do it, but a lot of the times there are tasks that only have a long way to do them. That is the only "issue" with the system. Add more shortcuts if possible, please.

Thanks for the positive review, Erick, and for your "shortcuts" feature suggestion. We use real-world input like this to inform our future product development and we'll add this to our prioritization chart.

That it is made specifically for dance schools and understands our needs! Upgrades and improvements are very much appreciated.

I wish the billing cycle could be tweaked more specifically to fit the needs of individual studios. I wish the credit card possibilities included PayPal since it's so much cheaper.

Thanks so much, Jessie, for your words of praise. Any time ClassJuggler's efficiencies can help you to "feel like I was on a vacation because it simplified my job and saved me so much time," we are tickled pink. Thanks also for your constructive requests for billing and merchant processing. We will take these into consideration on future product upgrades.

The most important part of my job is to be able to communicate with parents efficiently and quickly if needed. I like that I can email the whole class at one time. This is effective due to cancelling and/or changing class days or times.

Takes time to set up all your classes but the staff showed me shortcuts and how to copy and paste

We greatly appreciate your review, Mia! As you point out, we are always happy to help you learn about a new feature, so feel free to reach out to us.

The ease of use and record keeping to pull up balances due for all of my parents and to also see the growth of my studio

Not being able to click on each student from the class tab to enter payments etc.

Delighted to hear that ClassJuggler has proven to be such a user friendly system for you. Thanks for your specifics about what it does well for you, as well as the one feature item that could benefit from an upgrade. We'll look into that.

The birthday recognition, billing detail as far as charging and the teacher alerts.

It is hard at times to get the types of reports we need. Some of the options are not quite what we need so we end up having to manually get the information or print a couple different reports to get the info we need.

Thanks for your review, Scott. Glad to hear that you're finding it a good value. We are updating our response to let you know that we have applied several of your reporting features/usability suggestions in product upgrade over the five years since you wrote this. If you are not currently using the product, contact us and we can walk through the many new reports and capabilities we've added over the years.

Customer service is top notch and the software features are perfect for my business. There are frequent updates based on customer needs to ensure the usability is as effective as possible.

I would like to use more images in customer emails for aesthetics but no images are allowed (only links to images).

Thank you for your review, Jerri, and your high rating! :) You can of course use more images in the emails you create for your customers, but we understand your request ¿ that you would like the convenience of being able to upload images into ClassJuggler rather than pulling them from an Internet web address. We will take this suggestion into consideration when looking at future product enhancements. To your point, we make them often. :-)

Love the everything about it. It is very user-friendly.

The one thing that I didn't like was that you could not put an attachment on an email but I am pretty sure that that has been updated now.

Thanks for your high praise, Casey. We hope to continue living up to your expectations for years to come. Very glad to hear that ClassJuggler has done much to help you manage tuition, instructors, and classes, and that you have found the program very user-friendly.

I love using Classjulggler because it offers me everything I need to maintain client information and smoothly run my business. Also, the customer service is AMAZING!

No cons were added to this review

Thank you, Tara, for sharing your review and for your high rating of ClassJuggler. We greatly appreciate it, and especially appreciate hearing that you find the software easy to navigate and understand. Thanks for the customer service kudos as well. :-)

Having everything in one place from registration, class rosters and tuition payments. Very user friendly.

Wish there was a user friendly way to get a list of active customers email addresses for each class or category that you can copy and paste easily.

Thank you much for your positive review, Wendy! Glad to hear that you find it user-friendly. We will pass on your feature suggestion (about a copy-paste-friendly filtered list of customer email addresses) onto our product development team.

The customer transactions sections is easy to follow and shows voided payments. Setting up classes/ schedules are easy because you can copy the template.

It is difficult to view excused absenses in order to schedule make ups. It is also difficult to view how many students are actually active since you have to manually select inactive

Thanks for your review, Chelsea. You will be happy to know that, since you wrote this more than four years ago, we have made many improvements to ClassJuggler, including your specific requests: ways of viewing excused absences and viewing how many students are active. Give us a call and we can show you specifically how those improvements work now.

Classjuggler software has the whole package. Anytime I need a special report for one of my classes. I call customer service and Im advised in about 2 steps and I have what I need. I love that I can check my class attendance right on my phone.

No cons were added to this review

We sure appreciate your glowing testimonial, Simone, thanks! We're happy to continue serving as your online personal assistant :)

It was a very user friendly program. And the customer service is amazing.

Lacks classroom Management and a staff portal.

Thanks for the review, Holly! By the way, you'll be happy to know that we now have more classroom management features and a fully-mobile-friendly staff portal, including the timeclock tool and a way for instructors to take attendance in class, directly loaded into ClassJuggler!

My family owns a dance studio and they love the ease of use on the customer side. Easy online transactions navigation, and bookings.

Being able to have a mobile app would make traveling much easier for business.

Thx for the review, Conor. So glad to hear that you've found ClassJuggler valuable for easy online transactions, navigation, and bookings. And as you probably know, since you mentioned that mobile optimization would help, we've now launched our mobile-responsive staff portal, precisely to make traveling much easier for doing business with ClassJuggler. We listen. :)

It is easy to manipulate for the most part, and the customer service is AMAZING.

The reports are a bit complicated to produce, and there are some features that I would like.

Grateful for your kind words about ClassJuggler, Divina, and appreciate in particular your feedback about our customer service, which we plan to keep tiptop. Please do let us know about any of those features that you would like added. At the top of every page inside the product, you'll see a feedback button precisely for this purpose. Thanks!

ease of use

No cons were added to this review

Thanks for the very strong score and kudos, Rachel! Very glad to hear of your positive experience with customer service. When we make our next upgrade to the email templates features, we will be in touch to get your input.