GymMaster Pricing, Features, Reviews & Comparison of Alternatives

GymMaster

Gym and Health Club Membership Management Software

4.62/5 (98 reviews)

GymMaster overview

What is GymMaster?

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.
www.gymmastersoftware.com

Pricing

Starting from
$85/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Portuguese, Spanish
GymMaster screenshot: The Member Information screen houses a range of information along the tabs, with some easy-access action buttons on the left for making simple and frequent tasks simple.GymMaster Online DemonstrationGymMaster screenshotGymMaster screenshot: The Dashboard shows you a range of information about your business, showing you upcoming events, trends and KPIs at a glance. Note that viewing sensitive business information can be turned off for certain users. GymMaster screenshot: The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task. GymMaster screenshot: The calendar is easy to use and customisable, with multiple views organised by resource.GymMaster screenshot: The Point of Sale Screen can also be customised. It is designed to work seamlessly and with ease regardless of the device you are using.

GymMaster reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.8
Clare Thom

Fantastic Software!

Used daily for 6-12 months
Reviewed 2019-04-30
Review Source: Capterra

While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Pros
The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Cons
I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Response from treshna Enterprises


Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Rose

Gym Master Wins.

Used daily for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

I have owned and managed gyms for over 18 years and used the best software providers on the market that money can buy from staff/schedules/PT's/check-ins/POS/invoicing/online stores/reporting etc, anything a gym uses I've seen in most platforms & with out a stretch GM leaves the best of them for dead. Honestly if your considering starting to use member management for your gym/PT clients or switching GM will give you everything you need. If your unsure, hook up the free trial and don't be shy to call support, I've spoken with pretty much all staff and they all go above and beyond. This is very rare to find so I can only assume management is bang on perfect.

Pros
Customization GM offers is brilliant and extremely flexible. The dashboard is accurate and doesn't require double checking in reports, it's "at a glance" format tells me all the crucial things I need to know without wasting hours of running reports and filtering in excel like other providers I've used in the past. GM has saved me time and in turn money because of this. Boasting a huge degree of customization, I've found there's still a few things I'd like done - as soon as I raise a ticket with my request, less than 24 hours later I have a reply and usually they can provide what I've requested in the next 24 hours. AMAZING, considering other providers rarely reply to the first request at all. Support staff are probably the best I've ever seen. Nothing's too hard, and whilst I understand I am suppose to book in training times to use the platform, they never mind if i just pick up the phone for a quick chat to query things. There customer service is that of a face to face skilled/genuine salesman, not something you expect from a tech company in another country. Not to mention the rep in accounts & the rep in development, true to there word and make it all too easy. GM You have blown me away.

Cons
CON: I'm addicted to using it because it's so enjoyable to use and user friendly. So that's the con, it takes up to much of my time cause I love using it. HA HA HA. Truly no con here. Maybe some time zones get displayed in NZ rather than my Adelaide time zone. Again GM fix it straight away.

Response from Treshna Enterprises


Hi Paul
WOW, we are feeling very humbled by your feedback. It's great to hear that our software has been so enjoyable to use. We also take pride in responding to clients requests as we know we are continually improving the system for our end users.
If you have any further suggestions for improvement please don't hesitate to let us know, the support / development team are always ready to take the call.
Thank you again for the wonderful feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Markle

Highly recommended

Used daily for 2+ years
Reviewed 2020-01-28
Review Source: Capterra

By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use!

Pros
Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

Cons
My only complaint would be that the with everything you get it doesn’t come with the door strike.

Response from Treshna Enterprises


Hi Ryan
Thank you for the wonderful review. We are thrilled to hear our software has provided you all the tools you require to run your 24/7 facility. We look forward to growing with you over the years to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michelle Carson

Gymmaster Changed My Business for the Better!

Used daily for 2+ years
Reviewed 2019-11-17
Review Source: Capterra

When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

Pros
Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

Cons
I did struggle a bit with finding which reports would give me the information I was after.

Response from Treshna Enterprises


Hi Michelle
Thank you for the wonderful review. It's great to hear GymMaster has made life easier for both you and your members.
Your feedback on the reports has been forwarded through to the team to work on.
We are always happy to receive feedback as we want the end user to have a great experience using the GymMaster system.
Thank you again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katheryn Pettinger

NEVER RECOMMEND!

Used daily for 1-2 years
Reviewed 2019-05-27
Review Source: Capterra

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros
At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons
EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Response from treshna Enterprises


Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.

We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.

For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.

Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.

Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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GymMaster pricing

Starting from
$85/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $85 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

GymMaster features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Electronic Payments
Event Scheduling
POS
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for GymMaster

Key features of GymMaster

  • API
  • Activity dashboard
  • Attendance tracking
  • Automated SMS and emails
  • Automated access control systems
  • Automatic notifications
  • Automatic updating timetable on your website
  • Billing files as CSV export
  • Billing integration
  • Calendar management
  • Customizable branding
  • Customized reporting
  • Data import
  • Document storage
  • Email and SMS records
  • Instructor scheduling
  • Invoices
  • Manual transaction recording
  • Member flow monitoring
  • Member web portal
  • Membership RFID card support
  • Membership management
  • Mobile App
  • Multi-language
  • Multi-site and franchise solutions
  • Online booking for members
  • POS hardware support
  • PayPal payments
  • Payment collection
  • Point of sale
  • Stock Control and Inventory Management
View All Features

Benefits

Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.

Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.

Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.

Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.

Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.

Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.

Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.