Cogran Reviews - Pros & Cons, Ratings & more

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Cogran is a cloud-based registration and reservation system including: signups, user accounts, a website, online bookings, game schedules, rosters, team formation, memberships, member features, reports, & payment management for community centers, recreation departments, museums, camps, and sports.

Cogran

Android

Web-based

iPad

iPhone

President/Owner

They really treated me as a partner - celebrating my successes, helping me quickly with any issues, making cost-saving suggestions, and helping me streamline my growing company.

Driector, Marketing and Programs

I love that it is user friendly- automated registration, payment collection and camp/class management tools makes it worth it.

Program & Facilities Assistant

Customer service, for me has been a huge help. Always willing to try most suggestions for improvement.

Assistant Education Director 

The customer service has been absolutely top notch. The onboarding process was great, the team did a lot to get us up and running and went above and beyond.

Ease of use, ability to customize, helps streamline payments.

Executive Director

They quickly suggested another link, also a dead end. We did not email through Cogran -- we couldn't figure out how to import our data.

Club Administrator

The system meets 90% of our needs, but the best feature is the customer service we have received over the years. Mil and his team are always quick to respond to any issues that we have.

IT Administrator

The system has great functionality for families, one family = one account & one login. This made switching to Cogran really easy for us and our clients.

We're still making adjustments and improvements to better serve our customers and staff.

Training in how to use the software was difficult for me.

For someone who learns faster with a "hands-on" training, trying to do it remotely from videos was hard to follow. Some of the demonstrations moved along too fast to understand.

The business problems we were having was efficiency, accuracy and time management.

Recreation Assistant

We would be lost without Cogran and I can't say enough about the support we get from them if I need help. They have always been extremely responsive and take care of us quickly.

There are three important factors to us for a registration system; family-centric, support, & cost. Cogran has exceeded in all those areas.

Eventbrite

Microsoft Excel

Cogran is one of the best camp/registration softwares out there! 

Thank you so much for your kind words! It means so much to us at Cogran! 

Very professional, straightforward, no issues whatsoever. Amazing communication and availability. Highly recommend this service to any looking to organize their program. 

Broadway Bound's Involvement With Cogran

The sales side (one person) was great. She really sold us. She was also very available in training us on the system. But the system is cumbersome and not intuitive at all. 

After spending two weeks setting up our class registration, the link we put in our email blast was a dead end. They quickly suggested another link, also a dead end. We did not email through Cogran -- we couldn't figure out how to import our data. We planned to do that on another day. But after the failed class registration launch, we switched back to Eventbrite (registration was set up in hours not weeks) -- not an all-in-one solution, but at least our students can register for classes.

We called them immediately and told them that the product did not work for us, and requested a refund. It has been a month and they have not returned calls, emails....or our money.

Good Sales Pitch, Terrible User Interface

Bummer! This customer unfortunately sent out an incorrect link via Mailchimp when she was ready to launch. What a shame, but unfortunately outside of our ability to manage! We checked the email she sent, and let her know that the link was not for her Cogran site. Multiple team members instantly contacted her to help. It's true that customizing Cogran for camps, classes, drop-ins, and single-click volunteer assignment is more complex than Eventbrite.  Her Cogran was set up to her specific requirements, which took only two weeks. We absolutely wish her the best, and if she hadn't sent out the incorrect link on her launch day, we are sure she'd be as happy as our other clients with how Cogran runs registration, day of class, and back office functions! Finally, Nancy specifically requested a refund by check,  and our records show this refund was completed promptly!   Getting a new system started can be a heavy lift, so we are here to help--and to refund even when it wasn't a Cogran issue. 

It been a great learning experience. Customer service, for me has been a huge help.  Always willing to try most suggestions for improvement.

Wonderful customer service!

The business problems we were having was efficiency, accuracy and time management.  I love that it is user friendly- automated registration, payment collection and camp/class management tools makes it worth it.   Cogran is like having another person on staff who is a detailed and super-efficient.  I have a lot on my plate to juggle, so learning a new software was something I was hesitant about. The software is intuitive and pretty easy to follow.  Cogran set us up super-fast and the one-on-one training is golden.  I know there is so much more the software can do . Our Cogran representative is great about showing us how to get more out of the software.

Cogran is the Perfect Software for Classes, Events and Camps

Thank you so much for the kind words! We will send you over some direct links to the instructional videos on our helpdesk site, too! 

Review of [sensitive content hidden]

Thanks so much for your review! Please note that customers can log into their accounts and print a copy of their profile at any time! 


Since we implemented Cogran our online reservation’s have increased. The process is easy for our customers and they are able to see all facility information along with pricing before they begin the reservation process. If we do run into a snag the Cogran team is quick to respond and help. 

Cogran Software

We had tried 3 other software solutions and none compared to the Cogran complete solution

Cogran provided the comprehensive to our Jr Summer Sailing Academy

Thank you so much for your kind words! It means a lot to us to have loyal customers share their positive experiences with Cogran. It's always a pleasure to work with you and your Jr Summer Sailing Academy! 

If you're in a community center, you can't find a better partner who understands what your needs.  

Great product - going 5 years strong!

Thanks for your comments. For the past five years it has been a pleasure to work with Gillam Grant Community Center! 

Cogran added the drafting system a couple of years ago, before that we had to hand draft and it literally took us days!!

We Love Cogran!

Cogran Sports Management System is a great way to organize all the registrations for your team or organization! I work for a large church and we use this system for all of our programs, classes and events. The system allows a great deal of customization to make it work for each individual organization. 

What makes Cogran stand out from other companies is their attention to customer service. They are always willing to help you find a solution to any issue that might arise. They go above and beyond to guarantee that the system is working for your needs. I can't say enough about this wonderful company

Incredible Customer Service!

I cannot say enough good things about COGRAN!  I'd been in business for over 12 years and struggling when I learned about COGRAN.  They really treated me as a partner - celebrating my successes, helping me quickly with any issues, making cost-saving suggestions, and helping me streamline my growing company.  I own a business that conducts cooking programs/camps for kids (and adults), and they were able to customize my site to match MY business model.  I am pretty self-sufficient now, but I miss talking regularly to Katy and Mil - they're great folks!  I can't believe how easy it is to run this program - for my customers AND for me.  I HIGHLY recommend COGRAN!

What a BOON!

Thank you very much for your kind words, Kathy! We're so pleased that you have had such success using Cogran to support and grow your business. It's a pleasure to work with you! 

[SENSITIVE CONTENT] with cogran

This software had cut the about of time I spend on the registration for our Summer Sailing program by at least half!

We decided to use Cogran for registration for our Summer Sailing Academy for kids 9-17.

AMAZING! Their customer service goes above and beyond! [SENSITIVE CONTENT HIDDEN] are phenomenal!

Cogran rocks!!!

Our organization just finished up our first year using Cogran registration management system. We used this service to register our members (1,200) for many different levels of team and training programs. We also managed our members' installment payments throughout the year. 

Cogran has a powerful data management capability that allows us to generate a wide range of reports. Their system has far more capability and variety for report generation then we would need to run our organization efficiently.

The initial system load was easier than expected with some creative help from the Cogran product manager. Cogran's customer service has been exceptional.  When there is a problem or question, a call or email to Cogran has a response that is immediate and thorough. 

A Great Business Partner!


Cogran - a Great Business Partner

Thank you so much for your feedback and your kind words about the Cogran System. We truly appreciate your feedback and we look forward to continuing to improve the ease of use of the system! 

The City of Montebello, Ca were forced look for a Sports Management System because the old system were no long sufficient to do what we wanted. Particularly, we wanted an online system that residents can access information and register for classes and activities. Additionally, we wanted them to be able to pay online.

Parks and Recreation staff evaluated 6 different recreation software system. Cogran rated the best in overall features, ease of use and pricing. We selected Cogran for our next Recreation Management System and it was the best decision we had made. This was all do to the fact that Cogran provide excellent customer service. They were with us throughout the migration and implementation.

But what set them apart from any other company is that they went above and beyond to help use with issues we had encountered during the implementation. I would definitely recommend them to any Parks and Recreation Department.

Powerful and Flexible Online System

Cogran has helped our company tremendously since we started using the system a year ago. Less paperwork, easy and efficient system for our users and customers, and an excellent support team. Despite the time different between Cogran and us (half way across the globe) the support team always gives quick responses and urgent matters are immediately addressed.
Setting up all details for our company and making the system work exactly how we wanted was challenging at first, but the support team helped and made that process smoother. It was a one time setting, now we only update our information. 
Cogran is constantly innovating and making the experience for our organization and customers better everyday.

I am loving Cogran everyday

Thanks for the great feedback. We worked to meet the specific needs for your style of registration system, and we have found that many other clients have been able to use the features we used for you! 

Our league has been using Cogran for a few years now.  As the new registrar, my goal was to make the system more personalized for our small league (approx. 500 registrants).  WOW!  The changes in the last few months have been amazing.  I have questions at least once a week (if not more) and I typically get a response within a few hours with answers!  We currently use the Registration system, Team Formation, Coach Assignment and are experimenting with the scheduling system to be used in the next season.  Pros: system for large or small numbers, organized, clear. All reports and fields can be customized as needed for exact needs of league. Customer Service: second to none.  Cons: many "fields" and reports not needed for smaller leagues.  Customer Service: second to none.

Great Customer Service

So thrilled to find cogran

Thank you so much for your kind words! We hope that you have a great experience with Cogran. 

The level of customer service and attention that we have received from Cogran is unprecedented.  Katy and Mil always pick up their phones and return emails/calls right away, and are very flexible in customization and special requests.  It has been a pleasure to work with Cogran!

Amazing Customer Service!

We have been using the Cogran registration system for several years.  The system meets 90% of our needs, but the best feature is the customer service we have received over the years.  Mil and his team are always quick to respond to any issues that we have.

Cogran System works great for our 2,500 member soccer club

We started using Cogran this year for our membership database. Customer Service is excellent, their responses are timely, and they always find solutions to help make Cogran an even better fit for our organization! 

Cogran Reviews

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