Shipping is a mission-critical part of eCommerce. It ensures that the right products reach the right customers and helps build or break customers’ brand loyalty. As much as 98.1% consumers say that shipping determines their brand loyalty.
With stakes this high, eCommerce businesses have to constantly be on their feet to manage tasks such as comparing rates from different carriers, printing the right shipping labels, tracking every dispatched order, and resolving each return request.
Manual efforts to handle these tasks could be tremendously risky. When 40% shoppers say that deliveries taking over two days would prevent them from making a purchase, getting stuck with erroneous, time-intensive manual procedures is not something any online seller would want.
To help you avoid such risks and leverage robust shipping to build a strong market presence, we bring this curated list of the five best shipping software. These software tools can automate various tasks and add more visibility to your processes.
Why do we call them best? It’s because these tools feature in GetApp’s 2020 Category Leaders in Shipping, have overall ratings higher than 4.5 (out of 5), and offer all the key features of shipping software. (Check the complete selection methodology at the bottom.)
Here are the 5 best shipping software for eCommerce, listed alphabetically:
Overall rating: 4.5/5
Number of reviews: 60+
2Ship is a cloud-based tool that helps businesses manage shipments better. It helps them track shipping cycles, compare carrier rates, monitor carrier performance, get discounted shipping rates, schedule shipment pickups, and send notifications to customers.
It also allows users to create and store shipment templates for domestic as well as international shipments.
Pricing info: 2Ship offers separate solutions for small businesses and enterprises. The Small Business version starts at $10 per user per month, while the Enterprise version starts at $139 per user per month.
Support: Users can seek support online or through the phone. They can also access 2Ship’s resource library for articles on using the product.
FAQ: Does 2Ship offer APIs?
Answer: Yes. 2Ship offers a shipping API package that helps import orders, check and select multiple carriers and shipping rates, manage shipping, and ensure comprehensive tracking and reporting.
Overall rating: 4.8/5
Number of reviews: 39+
DesktopShipper is a shipping solution that helps businesses of all sizes automate their shipping workflows. It supports order management, bulk-printing shipping orders, and shipping carrier routing.
Users can also create custom profiles based on shipping requirements, import and bulk-update order details from eCommerce software, and manage orders across multiple sales channels.
Pricing info: The starting plan for DesktopShipper begins at $25 and supports 500 orders or shipments per month.
Support: DesktopShipper offers support via phone, live chat, and a knowledge base of educational articles on shipment management, USPS management, troubleshooting, etc.
FAQ: How do I know I’m getting the best possible carrier rates?
Answer: DesktopShipper uses a rate shopping technique that automatically acquires quotes from multiple carriers for a given package and destination. The tool then picks the carrier with the lowest rate for the required transit time.
Overall rating: 4.7/5
Number of reviews: 105+
Kuebix TMS is a transportation management system that supports several shipping management functions, such as rating, booking, label printing, and freight tracking. It also helps generate shipping cost quotes, send alerts to customers, create shipment reports, and archive shipment data.
Pricing info: Kuebix offers a free version that supports unlimited shipments and a paid version for which you’ll need to contact the vendor for a quote.
Support: Kuebix TMS offers support via phone and email. It also has a resource center containing videos and reports on using the product.
FAQ: Which shipping method does the free version support, and are there any time limitations?
Answer: With the free version of Kuebix TMS, you can select a shipping method of your choice. You can ship orders using this version for as long as you want, without upgrading to the paid version. There are no additional charges or time limitations.
Overall rating: 4.8/5
Number of reviews: 1,039+
ShippingEasy is a shipping platform that helps businesses manage the shipment cycle for domestic and international shipping. It helps automate the shipment workflow; identify discounted shipping rates; generate reports; print shipping labels, picklists, and packing slips; and track orders and returns.
Users can also automatically map carriers to customers’ delivery preferences and add insurance to select shipment types.
Pricing info: ShippingEasy offers a free version (supports 50 monthly shipments) and four paid versions, starting at $29 per month.
Support: ShippingEasy offers support via phone, email, and chat. It also has extensive guides on using the product and a community forum for query resolution.
FAQ: Can I change my plan at any time?
Answer: Yes. You can upgrade or downgrade your plan anytime. For upgrades, the additional billing cost is calculated on a pro-rata basis for the remaining billing cycle, whereas downgrades come into effect on the first day of the next monthly billing cycle.
Overall rating: 4.8/5
Number of reviews: 349+
Shippo is a shipping tool that helps users automate and streamline their shipping processes. It allows users to print shipping labels, compare carrier shipping rates, access carrier discounts, schedule pickups, and manage returns.
It also helps avoid delivery failure by authenticating addresses via its built-in global address validation module.
Pricing info: Shippo’s Pay As You Go plan costs 5¢ per label, while the Professional plan costs from $10 to $125 and supports up to five users.
Support: Users can access support by raising requests. The software also has a help center that users can refer to for articles on troubleshooting and frequently raised questions.
FAQ: Can I combine multiple orders into one shipment?
Answer: Shippo doesn’t allow automatically combining orders into a single shipment. However, you can do this manually. You can print the shipping label for one of the orders with the weight and dimensions of both orders and mark the second order as fulfilled. It’s important to note that you can’t create a combined packing slip or email for such orders.
Now that you’ve gained an idea about the best shipping tools, here are some steps you should take before making a purchase. These will ensure that you select a tool that is right for your business:
Read reviews: Read user reviews to form a well-rounded opinion of the tool. Since reviews on vendor websites can potentially be biased, it’s better to refer to a third party website, such as ours.
Get a free trial/demo: While a free trial can help you get hands-on experience of the tool, a demo can help you get a close view of the tool’s functionality. Make sure to involve your team in both of these processes, as they’d be better equipped to notice discrepancies or weak spots.
Speak with the vendor: Even if you can’t secure a demo, try to speak with the vendor before finalizing a tool. You may learn about the upcoming versions and features that may not yet be listed on the product website. This can also be a good opportunity to raise your doubts or specialized requests with the vendor.
To identify the products featured in this article, we used the following methodology:
We referred to the products mentioned in GetApp’s 2020 Category Leaders in Shipping and checked them for the following:
The tools needed to have a user rating higher than 4.5 (out of 5) on GetApp and 10 or more user reviews (information accessed on July 10, 2020).
The tools had to offer all the core features and at least half of the common features of shipping software. The core features include shipping price calculation, inventory management, and shipment tracking. The common features include importing order, shopping cart integration, multicarrier support, inventory tracking, batch printing shipping labels, and customer alerts.