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GetApp’s Integration Leaders in Customer Service Software
Find customer service software products that integrate best with other apps.
Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.
When it comes to integration potential, not all software solutions are created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.
Analyzing products specifically for their integration capabilities can be labor-intensive. To save you time, we compiled a report to help you access relevant integration data for customer service software.
With this report, we want to help you find a customer service tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)
Integration Leaders in customer service software
Analysis performed May 2024*
The grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)
On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.
Most common app integrations
It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites, or it may be buried on a webpage.
In this section, we look at the specific integration capabilities of GetApp’s Integration Leaders in customer service.
For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our Integration Leaders in customer service play with popular apps such as QuickBooks Online, Xero, Sage Intacct, Netsuite, Zoho Books, Zoho CRM, Salesforce Sales Cloud, HubSpot CRM, Dynamics 365, Chime, Shopify, WooCommerce, BigCommerce, PrestaShop, and Adobe Commerce. We’ve divided these apps into the three categories that surfaced most often in user reviews: accounting, CRM, and eCommerce.
CRM: The table below highlights popular CRM tools that integrate with the products featured in our Integration Leaders in customer service report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Zoho CRM, Salesforce Sales Cloud, Hubspot CRM, Dynamics 365, and Pipedrive are the CRM solutions most commonly integrated with customer service software and, therefore, have been used for comparison.
Email marketing: The table below highlights email marketing tools that integrate with the products featured in our Integration Leaders in customer service report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Mailchimp, ActiveCampaign, Klaviyo, Salesforce Marketing Cloud and Marketo Engage are the email marketing tools most commonly integrated with customer service software and, therefore, have been used for comparison.
Project management: The table below highlights popular project management tools that integrate with the products featured in our Integration Leaders in customer service report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources— Asana, monday.com, ClickUp, Airtable and Smartsheet are the project management tools most commonly integrated with customer service software and, therefore, have been used for comparison.
Product profiles of Integration Leaders in customer service
Let’s dive deep into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.
We selected products for this article based on their average ratings between May 2022 - May 2024, which may differ from their current overall average ratings.
Integration score: 3.44
Open API: Yes
Hosted platform: NA
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Live Agent’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Thanks to this seamless integrations allows our business to manage all customer interactions from a single interface, hence improving efficiency and productivity in my organisation.”
“With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before.”
“LiveAgent is a great app that helps us to integrate with our Website to enable Live Chat option with our Website Visitors and Customers. Location Reporting is a very important feature in this tool.”
Integration score: 3.21
Open API: Yes
Hosted platform: Amazon Web Service (AWS)
Integration platforms: Pabbly Connect
User review excerpts
To help you understand how reviewers feel about Tiledesk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The platform also provides great support and customer service. Finally, it integrates well with various third-party services, allowing for a greater range of features and functions..”
“Tiledesk has well written documents covering all the topics, and integration was extremely simple. I evaluated several other software and services, and Tiledesk is the best one.”
“The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.”
Integration score: 3.18
Open API: Yes
Hosted platform: Amazon Web Services (AWS), Cloudflare, Google Cloud
Integration platforms: PieSync, Pabbly Connect, Make, Integrately, Zapier
User review excerpts
To help you understand how reviewers feel about EngageBay CRM’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Email marketing and CRM integration: The platform seamlessly integrates email marketing with customer relationship management, facilitating efficient communication.”
“EngageBay CRM's standout feature is its comprehensive functionality, offering a seamless integration of marketing, sales, and customer service tools.”
“This integration allows businesses to have a holistic view of their customer interactions and streamline their processes. Ease of use: Users have found EngageBay CRM to be intuitive and user-friendly.”
Integration score: 3.10
Open API: Yes
Hosted platform: NA
Integration platforms: Workativ, Skyvia, Integrately, Zapier
User review excerpts
To help you understand how reviewers feel about Zoho Desk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation.”
“I greatly appreciate the seamless integration of Zoho Desk with other Zoho products and third-party applications.”
“In addition, integration with other Zoho and third-party applications is seamless, making it easy to manage all of our business needs from one place.”
Integration score: 3.06
Open API: Yes
Hosted platform: Google Cloud, Cloudflare
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about LiveChat’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Livechat is intuitive on all platforms and has fantastic integrations with video conferencing , sms automation and file storage tools used in my company..”
“Real-time communication with customers, easy integration with other customer service tools, customization options for chat forms, and real-time statistics to assess communication effectiveness.”
“Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time. Has lots of different integrations with other applications.”
Integration score: 3.03
Open API: Yes
Hosted platform: Amazon Web Services (AWS)
Integration platforms: Zapier, Appy Pie
User review excerpts
To help you understand how reviewers feel about Freshdesk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The most impactful feature for us is the ability to track incidents via tickets. It was also easy for us to integrate it to our existing business processes.”
“Additionally, Freshdesk integrates well with other software, which is a great advantage for businesses that use multiple tools.”
“Freshdesk also offers a range of integrations with other tools and services, such as CRM software and social media platforms, making it easy to manage customer support requests across multiple channels..”
Integration score: 2.95
Open API: Yes
Hosted platform: Cloudflare, Amazon Web Services (AWS)
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Tidio’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Tidio is user friendly and easy to integrate with many 3rd parties applications, I found analytics tools very useful..”
“There are many advantages to Tidio Software, such as transparency, ease of use, and many integration options. They provide a free option for testers.”
“The chatbot service performs exceptionally well and is highly versatile with many integrations. It is truly an excellent product.”
Integration score: 2.92
Open API: Yes
Hosted platform: Amazon Web Services (AWS)
Integration platforms: Zapier, Integrately, Skyvia
User review excerpts
To help you understand how reviewers feel about Intercom’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“This platform allowed us to automate many of our customer interactions, which helped me save time and resources, and the integration with other tools we already use was easy and seamless.”
“Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.”
“The integration was easy and superfast. All the functionalities respond correctly at what we were expecting.”
Integration score: 2.88
Open API: Yes
Hosted platform: NA
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Salesforce Service Cloud’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“It helps with case management, omnichannel support, knowledge base, automation, analytics, and seamless integration capabilities for exceptional customer service all in one platform.”
“APIs allow developers to create custom integrations. Very easy to use and user friendly platform to manage sales account, opportunities, leads.”
“The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.”
Integration score: 2.89
Open API: Yes
Hosted platform: Amazon Web Services (AWS)
Integration platforms: Zapier, Intergately
User review excerpts
To help you understand how reviewers feel about Zendesk Suite’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Zendesk is a practical and easy to use tool and it is possible to put the logo and the colors of the company. It allows the integration of other software.”
“What I like most, is that the core features of a helpdesk/customer service company, and all evident within the suite. Plus they all integrate seamlessly with one another.”
“I liked most about Zendesk suite is its integration ability from ticketing, live chat and customer self-service options, Zendesk suite offers efficient customer support.”
Integration score: 2.82
Open API: Yes
Hosted platform: NA
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Bitrix24’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although I think the flow of the user interface could be a bit better.”
“I really found Bitrix to be an excellent tool, with several possibilities for integration and centralization of important areas such as communication with customers.”
“The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM.”
Integration score: 2.75
Open API: Yes
Hosted platform: Google Cloud, Amazon Web Services (AWS)
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Agile CRM’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage.”
“Integrations of 3rd party software appears to be growing and is still a bit lacking but the key integration of google contacts sets is far apart from the competition.”
“This is one of the most highly customizable CRM's I have found. The customizations and integrations are fantastic.”
Integration score: 2.65
Open API: Yes
Hosted platform: Cloudflare, Amazon Web Services (AWS)
Integration platforms: Skyvia, Tray.io, Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Front’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently.”
“Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution.”
“Easy to use - actually integrates well and completely replaces all other email managers.”
Integration score: 2.65
Open API: Yes
Hosted platform: Cloudflare, Amazon Web Services (AWS), Google Cloud
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Odoo’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Odoo has revolutionized our business operations with its all-in-one suite, offering seamless integration, robust modules, and exceptional scalability.”
“I think the best thing about Odoo is the ease of use, and the facility of integration with your current systems, we're starting to use it and add different tools, but there are so many.”
“The features and functionalities they offer come at a great price. I love that it has many integrations and the user interface is really easy to navigate.”
Integration score: 2.44
Open API: No
Hosted platform: Microsoft Azure, Cloudflare, Amazon Web Services (AWS)
Integration platforms: NA
User review excerpts
To help you understand how reviewers feel about Supportbench’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“I like how it fully integrates with other tools, rather than the plug-ins we use to use. Now we can pull everything in one system in real time.”
“Supportbench allows us to customize the setup as per our requirements. It integrates with a wide range of other tools, including popular CRMs, email clients, and social media platforms.”
“Additionally, the platform integrates with all of our existing tools, such as Salesforce and Slack, making it easy to manage all of our support operations from one place.”
Integration score: 2.38
Open API: Yes
Hosted platform: Amazon Web Services (AWS)
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about ServiceNow’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The ability to integrate with other applications and personalize the tool for use in ticketing and routing is maybe the most useful feature of ServiceNow.”
“Superior capacity for integration, with a focus on delivering exceptional service to clients around the world.”
“The integration is seamless hence it provides APIs to make easier.”
Methodology
GetApp Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.
Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.
The overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.
Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.
To be eligible for inclusion in a category, a product must meet the following criteria:
Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.
Achieve a minimum normalized overall rating (as of May 2024).
Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.
Achieve a minimum positive sentiment score for reviews that describe integrations based on our proprietary assessment.
Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.
The matrix table shows each product’s integrations with the most commonly integrated apps cited by user reviews. The data in this table is supplementary and does not affect a product's qualification, scores, or placement on the Integration Leaders chart.
The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post-publication.
The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.
Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
The full text of the reviews excerpted is from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.
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