GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
GetApp’s Integration Leaders in VoIP Software
Find VoIP software products that integrate best with other apps.
Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.
When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others integrate with only a handful.
Analyzing products specifically for their integration capabilities can be labor-intensive. To save you time, we compiled a report to help you access relevant integration data for VoIP software.
With this report, we want to help you find a VoIP tool with strong user-reported integration capabilities. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)
Integration Leaders in VoIP software
Analysis performed December 2023*
The grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)
On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared to other products on the grid.
Most common app integrations
It can be challenging to figure out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites, or it may be buried on a webpage.
In this section, we look at the specific integration capabilities of GetApp Integration Leaders in VoIP.
For these top-rated products, we’ve built a matrix table that shows which apps users most commonly say they integrate with each product. This allows you to compare how well our Integration Leaders in marketing automation play with popular apps such as Salesforce Sales Cloud, HubSpot CRM, Zoho CRM, Pipedrive, Dynamics 365, Microsoft Teams, Zoom Meetings, Slack, Google Meet, Webex, Zendesk, Freshdesk, ServiceNow, and Zoho Desk. We’ve divided these apps into the three categories that surfaced most often in user reviews: CRM, meeting, and help desk.
CRM: The table below highlights CRM tools that integrate with the products featured in our Integration Leaders in VoIP report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Salesforce Sales Cloud, HubSpot CRM, Dynamics 365, Zoho CRM, and Pipedrive are the CRM solutions most commonly integrated with VoIP software and, therefore, have been used for comparison.
Analysis performed December 2023*
Meeting: The table below highlights popular collaboration tools that integrate with the products featured in our Integration Leaders in VoIP report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources—Slack, Google Meet, Zoom Meetings, Microsoft Teams, and Webex are the meeting solutions most commonly integrated with VoIP software and, therefore, have been used for comparison.
Analysis performed December 2023*
Help desk: The table below highlights popular help desk tools that integrate with the products featured in our Integration Leaders in VoIP report. According to the data collected from user reviews—software users disclose the various apps they integrate each product with and other publicly available sources— Zendesk, Freshdesk, ServiceNow, and Zoho Desk are the help desk tools most commonly integrated with VoIP software and, therefore, have been used for comparison.
Analysis performed December 2023*
Product profiles of Integration Leaders in VoIP
Let’s dive deep into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and more.
Analysis performed December 2023**
Integration score: 3.18
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Kixie PowerCall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app.”
“It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.”
“I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities.”
Analysis performed December 2023**
Integration score: 2.98
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about GoTo Meeting’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The integration with outlook helps a lot in easy contact management and permissions enabling for the user. There are a lot many cool features to like about the tool while meeting is going through.”
“GoToMeeting is really easy to use and seamlessly integrates with any device.”
“It can integrate with MS 365, Outlook, Google etc. options can provide a link to my other products that I use. Together they work actively as the structure of a whole.”
Analysis performed December 2023**
Integration score: 2.94
Open API: Yes
Hosted platform: AWS
Integration platforms: Integrately, Intercom, Zapier
User review excerpts
To help you understand how reviewers feel about Zoho Meeting’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The ease of use and integration capabilities, extremely fast to integrate basic functionality.”
“Good sound and video quality, ability to record meetings and access recordings fast as it integrates with the other zoho apps we make use extensive use of.”
“I like that it integrates with my email app easily, and has all the functionality i need for meetings.”
Analysis performed December 2023**
Integration score: 2.86
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately
User review excerpts
To help you understand how reviewers feel about Bitrix24’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“This software has a very easy to use functionality and the integration happens in a simple way. And the integration of a system of chats and calls is available.”
“Using their website widgets, we were able to easily integrate real-time chat for customer support on our website.
“It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although i think the flow of the user interface could be a bit better.”
Analysis performed December 2023**
Integration score: 2.81
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integrately, Tray.io
User review excerpts
To help you understand how reviewers feel about Webex’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Live chat and integration with Microsoft outlook brings all together at single frame as meetings in outlook are synced with webex and one get reminder accordingly. Team collaboration becomes easy.”
“I like that it integrates with Outlook so I get a special pop up window to join my Webex meeting. I also like that it will automatically open on my computer since I have Webex installed on my device.”
“Easy to schedule meetings with the integrations into Outlook calendar. The stand alone app has nice features (when it works).”
Analysis performed December 2023**
Integration score: 2.79
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about Twilio’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
"Very easy to integrate with different systems and platforms with amazing user interface for SMS management.”
“Twilio is really easy to set up and integrate with other platforms.”
“Good support when setting up. Easy to integrate with other software.”
Analysis performed December 2023**
Integration score: 2.77
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier
User review excerpts
To help you understand how reviewers feel about JustCall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.”
“We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.”
“I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact.”
Analysis performed December 2023**
Integration score: 2.75
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Genesys Cloud CX’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“During 2 years of experience we have faced only 1 unplanned downtime and just a few integration issues which is very important to run 24/7 customer service.”
“Liked most the simplicity of use and integration.”
“What I like most is that is integrates all communication in one place, so we done have to invest in multiple softwares.”
Analysis performed December 2023**
Integration score: 2.73
Open API: Yes
Hosted platform: Azure
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Microsoft Teams’ integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“I love this tool for our internal meetings where we use the whole Microsoft Office. The thing I like most is the integrations inside teams for doc sharing and chatting.”
“Microsoft Teams help me to connect all my staff in one single screen and also allow me to share their screen along with better integration of MS Office and Outlook.”
“Teams (obviously) integrates seamlessly with all the other Microsoft products and therefore if you're running outlook, it's very easy to send out company invites to meetings.”
Analysis performed December 2023**
Integration score: 2.67
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Vonage Business Communications’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software.”
“Ease of connection, multitude of integrations and overall amazing reception.”
“Ease of Use-Very easy integration with other apps-Multiple Features-Great Analytics.”
Analysis performed December 2023**
Integration score: 2.61
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about RingCentral MVP’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“I looked at the integration features and thought this would be the best selection to allow me to integrate with my other software.”
“Additionally, the platform offers a user-friendly interface and a range of integrations with other software tools, making it a great all-in-one solution.”
“RingCentral is very easy to use and it's almost an industry standard for VoiP. It integrates with most of the CRMs.”
Analysis performed December 2023**
Integration score: 2.61
Open API: Yes
Hosted platform: Microsoft Azure
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about VoIP.ms’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Very easy to use and integrate with my current system.”
“It was easy to integrate older and new devices into the system with no real issues or support.”
“Seamless integrations with Hosted PBX and the voice quality is fantastic.”
Analysis performed December 2023**
Integration score: 2.58
Open API: Yes
Hosted platform: AWS
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Aircall’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes.”
“It's really well organized call center platform, had capability to handle any type of customer service requirement. Easy to integrate with CRM platform.”
“Easy to use and integrates with Hubspot. Non-technical user hasn't had any problems.”
Analysis performed December 2023**
Integration score: 2.54
Open API: Yes
Hosted platform: GCP
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about Google Voice’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“The biggest pro for me is how easy it is to integrate with other Google products. Text and voice messages can be received as an email.”
“Google voice integrates with Google meet to provide clear audio out put and input. I also use it to record webinars.”
“It integrates with other Google apps like Google Calendar and Google Meet. They even offer a free option that works great for really small businesses.”
Analysis performed December 2023**
Integration score: 2.11
Open API: Yes
Hosted platform: Google Cloud
Integration platforms: Zapier, Integromat, Tray.io, Workato
User review excerpts
To help you understand how reviewers feel about CloudTalk’s integration capabilities, here are some excerpts from the most positive user reviews on GetApp that mention integration:
“Ease of use, quick and simple integration and great call quality.”
“Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.”
“With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.”
Methodology
GetApp Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.
Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.
The overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.
Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.
To be eligible for inclusion in a category, a product must meet the following criteria:
Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.
Achieve a minimum normalized overall rating (as of December 2023).
Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.
Achieve a minimum positive sentiment score for reviews that describe integrations based on our proprietary assessment.
Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.
*The matrix table shows each product’s integrations with the most commonly integrated apps cited by user reviews. The data in this table is supplementary and does not affect a product's qualification, scores, or placement on the Integration Leaders chart.
The data used in the matrix table was collected from user reviews; software users disclose the various apps they integrate each product with. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication as it is shared by software users like you, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will be updated periodically, but will not change in real time, so new integrations reported in new user reviews may not be reflected in this report post-publication.
The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.
Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
Note: At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.
**We conducted this analysis based on reviews and ratings data as of date. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.
The full text of the reviews excerpted is from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.
