8 min read
Dec 2, 2020
Restaurant Management

Offer No-Contact Delivery With These 5 Popular Food Delivery Tools

These top-rated food delivery tools can help you offer no-contact delivery so your employees and customers stay safe while you keep your business going.

A.S.
Ankita SinghContent Writer

While there will always be patrons as long as there are restaurants, these days the biggest question facing your business is how to stay safe and profitable. 

In a recent GetApp survey of U.S. consumers, 65% of respondents said that contactless services are necessary for their current health and safety priorities, and 35% are willing to pay extra for such services. 

All of this means there's never been a better time to invest in a food delivery solution. Instead of having customers come to you, safely take the food to them with a software solution that helps you offer contactless ordering, payments, and delivery, all at a safe distance. 

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5 food delivery apps that can help you offer no-contact delivery

To help you find the right food delivery software for your business, we’ve curated a list of five software apps (presented alphabetically) that are Category Leaders on Getapp, have an overall rating of 4+ (out of five), and more than 40 reviews from real users. 

comparison of five top rated no contact delivery food apps for restaurants

Read our product selection and survey methodologies at the bottom of this page

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1. CaterZen

CaterZen, an all-in-one cloud-based catering software, offers features that support customer relationship management (CRM), sales, marketing, online ordering and takeout services, delivery management, and catering management. 

Key features that can help you offer no-contact delivery: 

  • A phone ordering system that lets your team take delivery orders from anywhere, access past orders, and enter notes about customer preferences.

  • A bump screen feature that flashes new online orders on the screen to notify your team about them. 

  • An interactive routing map that shows you a live chronological view of delivery orders. The tool’s drag-and-drop function lets you assign delivery orders to team members.

caterzen's mobile online ordering system allowing customer templates and web assets in both mobile and desktop view

Mobile online ordering with custom templates and web assets in CaterZen (Source)

User feedback for the tool

caterzen user feedback pros and cons

Who should consider CaterZen?

CaterZen offers special support to startups and growing businesses. The paid service for startups provides training on everything from menu entry to recipe building and branded graphic designing. If your business is taking off, CaterZen’s paid rapid reply service can come in handy. If your staff is unable to respond to a customer call, this feature allows customers to interact with your business via a text message providing an online ordering link.  

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2. Flipdish

Flipdish is cloud-based restaurant management software that offers features to help you build a branded website and manage online orders, marketing, and food delivery. It also offers features for tableside ordering and payments.

Key features that can help you offer no-contact delivery: 

  • Branded website creation with an integrated online ordering feature, or turn your existing website into a mobile-responsive page and add online ordering.

  • A dashboard that provides a complete view of your online sales performance, average order value, order locations, etc. 

  • An automated incentive system that tracks loyal customers and lets you send them personalized push notifications with discounts and promotional offers.

view of the dashboard providing a sales overview in Flipdish software

Dashboard with an overview of sales in Flipdish (Source)

User feedback for the tool

flipdish user feedback pros and cons

Who should consider Flipdish?

Invest in this tool if you want to go contactless not only with online food ordering but also for in-restaurant dining and takeout. This software's QR code-scanning tool lets customers see your menu, order, pay, and checkout at their tables via mobile device with no staff contact. For any takeaway-dedicated outlets you may have, you can use Flipdish’s kiosks that let customers order and pay for food on their own. 

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3. OptimoRoute

OptimoRoute is cloud-based route planning and scheduling software that can help you deliver food to different locations. It offers capabilities for route generation, workload balancing for delivery drivers, order tracking, and more.

Key features that can help you offer no-contact delivery: 

  • An automated planning feature that lets you import online orders and get optimized routes for all drivers, including last-minute route modifications.

  • Live tracking so you can track driver location in real time and view the estimated time of delivery for each location.

  • Send customized text messages and emails to customers about their order's ETA at the delivery address.

the plan and optimize routes screen and map in optimoroute no contact delivery software

Plan and optimize routes in OptimoRoute (Source)

User feedback for the tool

OptimoRoute user feedback pros and cons

Who should consider OptimoRoute?

OptimoRoute is a good fit if you’re looking for software that allows you to deliver packaged food at multiple delivery addresses. Since OptimoRoute offers tools to plan and track multi-day hauls, you can even include overnight stays for your drivers for any long-distance catering events or orders. The weekly planning feature also lets you plan preparation and delivery for large orders.  

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4. TapMango

TapMango is a cloud-based customer loyalty and marketing platform that offers referral tracking, rewards management, survey/poll management, food delivery dispatching, menu management, order management, live tracking, SMS marketing, and more.

Key features that can help you offer no-contact delivery: 

  • Create a branded website and app so customers can see your menu, place their orders, and tip employees online.

  • Manage online food orders via iOS and Android tablets, including accepting or rejecting orders and informing customers about total preparation time.

  • Survey customers after each order about their experience, and send them directly from the survey to Google and Yelp to leave reviews.

the mobile food order screen in a branded mobile application offered buy tapmango no contact delivery software

A mobile food order in TapMango's branded mobile application (Source)

User feedback for the tool

TapMango user feedback pros and cons

Who should consider TapMango?

If you’re looking for a solution that helps you boost sales with innovative tools, TapMango lets you create and manage your own customer loyalty program. You can incentivize customers via text messages, mobile notifications, and emails. 

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5. Track-POD

Track-POD is cloud-based service management software that helps your restaurant and catering business plan routes with simple drag-and-drop scheduling, food order management, delivery tracking, survey and feedback management, and more.

Key features that can help you offer no-contact delivery: 

  • Manage order deliveries and routes via an online platform. You can track delivery status and route progress in real time.

  • Allows customers to track their orders using the mobile app.

  • Record customer feedback about deliveries as well as driver notes for operational improvements and future orders.

the delivery route optimization and planning screen in track-pod no contact delivery software

Delivery route optimization and planning in Track-POD (Source)

User feedback for the tool

Track-POD user feedback pros and cons

Who should consider Track-POD?

Track-POD is a good fit if you want a tool that offers extensive desktop and mobile features to manage delivery vehicles and drivers. Its artificial intelligence (AI) functionality aids route optimization, and you can schedule and track deliveries via your desktop. The mobile app lets you chat with delivery staff in the field, and drivers can capture customers signatures and scan barcodes on delivery labels as proof of delivery. 

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Want more food delivery software options? 

We focused on contactless delivery for your restaurant or catering business in this piece, but there's more to maintaining a profitable business these days. If none of these solutions seem like the right fit, check out the following resources:

  • Compare more tools that offer food delivery capabilities

  • Explore our food delivery software buyers guide

  • Check out GetApp's full food delivery software Category Leaders

Methodology

Article methodology: We shortlisted the most popular products from GetApp category leaders in food delivery for 2020. Each selected product had a 4.5+ overall rating and 40+ reviews as on November 10, 2020. 

For the pros/cons sections, we performed sentiment analysis of reviews left for each product in the 24 months previous to the creation of this report. Reviews data may have changed since publication and may not reflect current conditions.

Listed pros and cons are derived from features listed on the product website and product user reviews on Gartner Digital Markets domains (Capterra, GetApp, and Software Advice). They do not represent the views of, nor constitute an endorsement by, GetApp or its affiliates. Overall user ratings and number of reviews mentioned in this article are as of November 12, 2020. 

Survey information: GetApp’s Contactless Customer Experience survey was conducted in September 2020 among 968 adult consumers in the U.S. to understand how they’ve adapted to contactless services in the wake of COVID-19. To ensure participants fully understood the meaning and topic at hand, we defined the term “contactless” in the survey questionnaire.

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