Flipdish Software Pricing & Features

Flipdish

Online ordering for single & multi-store chains & franchises

5.0/5 (49 reviews)

Flipdish overview

Flipdish is an online ordering solution which provides custom websites and apps for individual restaurants, multi-store chains, and franchises. Custom-branded websites and native iOS and Android apps allow customers to view full menus and place their orders online. Cash and card payments can be accepted, and Flipdish’s API enables integration with a range of POS systems.

Orders and performance for individual and multiple restaurant locations can be managed through the dashboard, and franchise owners can provide access for their franchisees to view individual store reports. In-depth information about customers, underperforming menu items, and delivery and collection heat maps allow users to plan local marketing campaigns and optimize delivery zones. Built-in customer loyalty schemes aim to encourage repeat orders and increase customer lifetime values, and a range of marketing tools are also offered.
www.getflipdish.com

Pricing

Starting from
$485
Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 4 other markets, Germany, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Portuguese, Spanish
Flipdish screenshot: Flipdish allows customers to order food directly from restaurants, through the web or custom mobile appsRestaurant iPhone and Android Ordering Apps by FlipdishFlipdish screenshot: Full menus can be offered in-app and on websitesFlipdish screenshot: Customers can search dishes and place ordersFlipdish screenshot: The dashboard gives users an overview of performance for individual and multiple locations

Flipdish reviews

Excellent
49

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.9
  5.0
  5.0
Luca D'Ettorre

Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

Used daily for 1-2 years
Reviewed 2018-06-29
Review Source: Capterra

There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out. What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

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Flipdish

Online ordering for single & multi-store chains & franchises

RUTH DOYLE

I find Flipdish to be a great company with excellent customer service

Used daily for 2+ years
Reviewed 2018-04-06
Review Source: Capterra

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

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Flipdish

Online ordering for single & multi-store chains & franchises

Michael Conway

Very good, great staff, easy to manage, lower percentage rates and essentially a white label.

Used daily for 2+ years
Reviewed 2018-03-23
Review Source: Capterra

ease of use, cheaper rates, our own app without the hassle.Customer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.

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Flipdish

Online ordering for single & multi-store chains & franchises

Stephen Padden

Have had this for a year now, could not fault it in anyway, has driven my business by about 20%.

Used daily for 1-2 years
Reviewed 2018-03-30
Review Source: Capterra

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

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Flipdish

Online ordering for single & multi-store chains & franchises

Jade O'Mahony

Good product with exceptional customer service

Used daily for 6-12 months
Reviewed 2018-03-31
Review Source: Capterra

The customer support is especially high quality; in particular since I started dealing, I have found that issues are attended to immediately, queries are answered promptly and with great care and attention, and she goes above and beyond by keeping up to date with our business over our social media channels

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Flipdish

Online ordering for single & multi-store chains & franchises

Flipdish pricing

Starting from
$485
Pricing options
Free trial
Subscription

7% of order fees (scaled depending on volume)
+2.5% card processing fee

Your Customers Fees
Per transaction €0.50

Pricing Comparison

How does Flipdish compare with other Retail & Consumer Services apps?

Subscription plan?

Flipdish



100% of apps offer a
subscription plan

Free trial?

Flipdish



88% of apps have a
free trial

Freemium plan?

Flipdish



23% of apps have a
freemium plan

Pricing Comparison

Retail & Consumer Services app prices shown are $/month




Flipdish Pricing Reviews

Pros
  • Its very easy to use and anybody can work with it, its not expensive for what your getting in value and im really happy with it
  • Apart from easy to use staff extremely helpful. Can log in myself to view my own stats and weekly report so clear and helpful.
  • Ease of use! Does exactly what the big companies promise at a fraction of the price and back office is simple to use and efficient
  • What I like most is that it is easy and quick to use and that its your own brand you are advertising and not a 3rd party and also find it cost effective
Cons
  • Their is absolutely nothing not to like about this software its so good and eady to use its great value for money
  • Can't send full push notifications to users for them to read, e.g. if it was a special offer. There is a facility but it's not great.
  • There are no cons, I found flip dish great and really good for my online business, Team is great to work with, I have found them very helpful.
  • Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.
100%
recommended this to a friend or a colleague

Flipdish features

API
Activity Dashboard
Automatic Notifications
Customer Loyalty Program
Customizable Branding
Multi-Location
POS

Automatic Reminders (35 other apps)
Credit Card Processing (30 other apps)
Customer Database (32 other apps)
Customer History (31 other apps)
Discount Management (33 other apps)
Employee Management (29 other apps)
Gift Card System (36 other apps)
Inventory Management (31 other apps)
Inventory Tracking (42 other apps)
Real Time Data (36 other apps)
Reporting & Statistics (46 other apps)
Sales Reporting (43 other apps)
Search Functionality (35 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Flipdish

Key features of Flipdish

  • Menu management
  • Online payments
  • Online ordering
  • Customizable branding
  • Dashboard
  • Available
  • Multi-location support
  • Heat mapping
  • Automated push notifications
  • Available on request
  • SMS notifications
  • Customer analytics
  • Marketing tools
  • POS integrations
  • Open API
  • Customer loyalty schemes
  • Geolocation
  • Card & cash payments
  • Full menus
  • Social sharing links
  • Performance reports
  • Custom Mobile Ordering Apps
  • Available
  • Integration possible
  • Customer Loyalty Program
  • Online Ordering Website
  • Restaurant Management Tools
  • Local Restaurant Marketing
  • Digital Marketing
  • Security & Privacy

Benefits

Custom-branded ordering websites and native apps for Android and iOS allow users to accept orders online, record customer information, and engage with customers through SMS and push notification campaigns.

Flipdish’s dashboard allows owners to manage multiple restaurant locations, with performance reporting for groups and individual locations, and heat mapping to visualize performance across delivery zones.

The open API allows users to integrate Flipdish with their point of sale (POS) systems, including Clover EPOS.

Flipdish offers customer loyalty schemes and a range of marketing tools designed to engage customers, encourage repeat orders, and increase customer lifetime value.

Push notifications can be distributed through custom-branded iOS and Android apps, to promote online order deals, new menu items, chef specials, seasonal promotions, customer discounts, and more.