Flipdish Pricing, Features, Reviews & Alternatives

Flipdish

Online ordering for single & multi-store chains & franchises

4.95/5 (106 reviews)

Flipdish overview

What is Flipdish?

Flipdish is an online ordering solution which provides custom websites and apps for individual restaurants, multi-store chains, and franchises. Custom-branded websites and native iOS and Android apps allow customers to view full menus and place their orders online. Cash and card payments can be accepted, and Flipdish’s API enables integration with a range of POS systems.

Orders and performance for individual and multiple restaurant locations can be managed through the dashboard, and franchise owners can provide access for their franchisees to view individual store reports. In-depth information about customers, underperforming menu items, and delivery and collection heat maps allow users to plan local marketing campaigns and optimize delivery zones. Built-in customer loyalty schemes aim to encourage repeat orders and increase customer lifetime values, and a range of marketing tools are also offered.
www.flipdish.com

Pricing

Starting from
$485
Pricing options
One time license
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico

Supported languages

English, Portuguese, Spanish, French
Flipdish screenshot: Flipdish allows customers to order food directly from restaurants, through the web or custom mobile appsIntroducing Flipdish - the online ordering system for restaurants and hospitality.Flipdish screenshot: Take orders through your own branded website or add ordering to an existing siteFlipdish screenshot: Great performing, easy to manage, branded mobile appsFlipdish screenshot: The Flipdish portal offers detailed analytics relating to your growth,  both across the whole business and at the individual store level.Flipdish screenshot: Drive lifetime value with Flipdish loyalty and retention campaignsFlipdish screenshot: In-store ordering, direct from the table

Flipdish user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  5.0
Luca D.

Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

Used daily for 1-2 years
Reviewed 2018-06-29
Review Source: Capterra

There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

Pros
What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Cons
Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

Response from Flipdish


Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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RUTH D.

I find Flipdish to be a great company with excellent customer service

Used daily for 2+ years
Reviewed 2018-04-06
Review Source: Capterra

Pros
The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Cons
I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Response from Flipdish


Hi Ruth,

Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Best wishes,
Heather
Customer Success @ Flipdish

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Pawel W.

Good to build loyal customers.

Used daily for 1-2 years
Reviewed 2021-04-15
Review Source: Capterra

I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....

Pros
Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Cons
Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mark T.

Great Product to ween away from Third Party Services

Used daily for 6-12 months
Reviewed 2019-11-21
Review Source: Capterra

Pros
What I love about this product is its user friendly portal and customer insights. The tools Flipdish offers allows companies to understand customers analytics. Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer. The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services. And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data Yes - you read that part correctly. You have access to your customer data for your own marketing No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Cons
There is nothing I can say that is negative about this company, nor its services

Response from Flipdish


Hi Mark, thank you for your 5 star review! It's awesome to hear you're finding Flipdish a great product to ween away from third party services - we've helped so many of our customers all over the world do this. Our knowledgeable staff are certainly a key part to helping you realise that goal. We look forward to continued success together. Regards, James, Co-Founder @ Flipdish

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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annamaria F.

APP online ordering

Used daily for 2+ years
Reviewed 2020-05-21
Review Source: Capterra

Professional. Would like more feedback on the current negotiations of fees and charges. Tablet version of the terminal would be more ideal!

Pros
Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly. Once its plugged in and broadband working it runs smoothly. Allowed make changes by emailing or calling customer care. Up to date technology for customer and user satisfaction.

Cons
Unable to make changes through portal access. Unable to upload images from back office. Integration is all at a cost. Commission rates should be more competitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Flipdish pricing

Starting from
$485
Pricing options
One time license
Free
View Pricing Plans

7% of order fees (scaled depending on volume)
+2.5% card processing fee

Your Customers Fees
Per transaction €0.50

Flipdish features

API
Activity Dashboard
Alerts/Notifications
Loyalty Program
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics

Billing & Invoicing (186 other apps)
Customer Database (148 other apps)
Discount Management (158 other apps)
Employee Management (177 other apps)
Gift Card Management (143 other apps)
Inventory Management (289 other apps)
Inventory Tracking (171 other apps)
Mobile Access (156 other apps)
Reporting & Statistics (216 other apps)
Sales Reports (183 other apps)
Search/Filter (125 other apps)
Third Party Integrations (150 other apps)

Videos and tutorials

Additional information for Flipdish

Key features of Flipdish

  • Menu management
  • Online payments
  • Online ordering
  • Multi-location support
  • Card & cash payments
  • Full menus
  • Social sharing links
  • Custom Mobile Ordering Apps
  • Customer Loyalty Program
  • Online Ordering Website
  • Restaurant Management Tools
  • Local Restaurant Marketing
  • Digital Marketing
  • Security & Privacy
  • Automated push notifications
  • Customer analytics
  • Customizable branding
  • Available
  • Integration possible
  • POS integrations
  • SMS notifications
  • Dashboard
  • Heat mapping
  • Customer loyalty schemes
  • Open API
  • Marketing tools
  • Available
  • Available on request
  • Performance reports
  • Geolocation
View All Features

Benefits

Custom-branded ordering websites and native apps for Android and iOS allow users to accept orders online, record customer information, and engage with customers through SMS and push notification campaigns.

Flipdish’s dashboard allows owners to manage multiple restaurant locations, with performance reporting for groups and individual locations, and heat mapping to visualize performance across delivery zones.

The open API allows users to integrate Flipdish with their point of sale (POS) systems, including Clover EPOS.

Flipdish offers customer loyalty schemes and a range of marketing tools designed to engage customers, encourage repeat orders, and increase customer lifetime value.

Push notifications can be distributed through custom-branded iOS and Android apps, to promote online order deals, new menu items, chef specials, seasonal promotions, customer discounts, and more.