Track-POD Pricing, Features, Reviews & Alternatives

Track-POD

Vehicle route planning solution and online delivery tracking

4.61/5 (46 reviews)

Track-POD overview

What is Track-POD?

Track-POD is a service management software solution for delivery businesses of all scales, offering a range of features for connecting dispatchers, vehicle fleets and drivers. Deployed in the cloud and backed by an iOS and Android app, Track-POD provides Artificial Intelligence (AI) technology and route optimization tool to automate operations and ultimately improve efficiency. A real time web dashboard provides a centralized UI where dispatchers can access delivery management for scheduling, while optimizing fleet loads and journey routes across multiple drops. With vehicle tracking and driver monitoring plotted via map display, the software provides updates on current location while automatically issuing branded SMS notifications to customers detailing delivery ETAs etc. Driver communication and proof of delivery is then assisted by connectivity to a companion app for iOS and Android smartphones.

Track-POD Proof of Delivery mobile app supports instant messaging between dispatch HQ and field staff, while also syncing ePOD data back to the office. Capture of recipient eSignature and photos is joined by QR / barcode scanning for identifying printed delivery labels. Offline functionality upon loss of web connectivity then supplements accessibility to additional features for vehicle maintenance inspections, voice activated route navigation, cash transaction collection, plus a host of real time notifications. Track-POD also includes built-in analytics reporting capabilities along with Zapier and API-based integration options for connectivity into third-party ERP or other systems.
www.track-pod.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico

Supported languages

English, Portuguese, Dutch, German, Spanish, Russian, French
Track-POD screenshot: Route planning softwareIOS Delivery Driver AppTrack-POD screenshot: Delivery app for driversTrack-POD screenshot: Track-POD utilizes Artificial Intelligence to assist capabilities such as route planning for optimizing delivery driver / vehicle journeys for speed and fuel efficiency
Track-POD screenshot: The Track-POD Proof of Delivery app for Android and iOS includes the ability to give drivers voice activated, GPS-based journey directionsTrack-POD screenshot: Route optimization tool save your fuel and cost by 35% Track-POD screenshot: Driver app to receive job detailsTrack-POD screenshot: Delivery Routing software on Auto-PilotTrack-POD screenshot: Driver app gets delivery and collection detailsTrack-POD screenshot: Delivery app displays item detailsTrack-POD screenshotTrack-POD screenshot: Proof of delivery app grabs customer's signatureTrack-POD screenshot: The Get Signature dialog within Track-POD Proof of Delivery app running on Android, showing fields for leaving comments and capturing eSignatures or photos etcTrack-POD screenshot: The app records actually delivered itemsTrack-POD screenshot: The delivery app gives you possible to write a noteTrack-POD screenshot: The delivery driver app provides you to connect with your manager by embedded chat Track-POD screenshot: The vehicle check app offers you an inspection workflow for every dayTrack-POD screenshot: Delivery tracking features include notifications via email and SMS, giving customers updates on order progress and expected time of arrivalTrack-POD screenshot: An example of Track-POD's analytical reporting capabilities, showing a chart breakdown of delivery rejection reasonsAutomated Route Planning  & Route Optimization (North America)Android Delivery Driver App

Track-POD user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.4
  4.2
grega š.

Great upgrade for service

Used daily for 6-12 months
Reviewed 2018-09-17
Review Source: Capterra

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, .... if your company does any deliveries you need their app.

Pros
ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons
some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD


We appreciate your review and will keep doing our best to meet your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ryan G.

Oneextraguy- Review

Used daily for 2+ years
Reviewed 2020-01-23
Review Source: Capterra

Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pros
I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons
The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Response from Track-POD


Hi Ryan,

Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jake W.

Close but no cigar

Used daily for less than 6 months
Reviewed 2020-05-12
Review Source: Capterra

A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pros
The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Cons
The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Response from Track-POD


Hi Jake,

thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Liz W.

Automated Excellence

Used daily for less than 6 months
Reviewed 2019-11-25
Review Source: Capterra

Pros
Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons
For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Response from Track-POD


Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Usman M.

Best option to begin with

Used daily for 1-2 years
Reviewed 2020-05-18
Review Source: Capterra

Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Pros
We are able to drag and drop routes and quickly optimise where our vans are going

Cons
For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Track-POD pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
View Pricing Plans

A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows:

Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month
Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month
Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month
Enterprise: Contact Track-POD for Enterprise pricing.


$19 a month per driver if billed annually

Track-POD features

API
Activity Dashboard
Alerts/Notifications
Customer Management
Delivery Tracking
Dispatch Management
GPS
Order Management
Real Time Monitoring
Reporting & Statistics
Route Management
Route Optimization
Routing
Scheduling
Shipment Tracking
Shipping Management
Status Tracking
Third Party Integrations
Transportation Management

Billing & Invoicing (96 other apps)

Videos and tutorials

Additional information for Track-POD

Key features of Track-POD

  • Capacity Planning
  • Carrier Management
  • Computer Aided Dispatch
  • Customer Management
  • Customer Portal
  • Drag & Drop Scheduling
  • Driver ETA
  • Driver Management
  • Fleet / Equipment Management
  • For Courier Services
  • For Freight
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Load Management
  • Load Optimization
  • Maintenance Management
  • Mileage Tracking
  • Quotes / Estimates
  • Route Costing
  • Scheduling
  • Shipment Management
  • Signature Capture
  • Tire Management
  • Tool Tracking
  • Trip Logs
  • VIN Lookup
  • Vehicle Management
  • Vehicle Tracking
View All Features

Benefits

• Track-POD is an all-in-one, cloud-based delivery tracking solution that promises a paperless system for monitoring fleet driver performance and capturing delivery confirmation via mobile app support.

• Core features include online delivery management, live delivery tracking with customer updates to any phone, plus a route optimization engine that handles multi-drop planning.

• Fleet route progress is shown in real time via geographic maps, giving dispatchers a view on driver / vehicle location, while built-in analytics capabilities enable a range of reports to be generated and exported across PDF, XLS and XLSX formats.

• Track-POD Proof of Delivery app for Android and iOS devices works in conjunction with the system's web dashboard to give native field access to orders, jobs, delivery routes, GPS-based driver directions, notifications, live chat, plus eSignature and photo capture etc.

• Third-party integration with over 1300 apps such as QuickBooks, Salesforce, Magento and WooCommerce is achieved via Zapier connectivity, while the Track-POD API allows for broader ERP integration where required.