plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, .... if your company does any deliveries you need their app.
Pros
ease of use. you bring delivery service online into e commerce and all inserts are traceble.
Cons
some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.
We appreciate your review and will keep doing our best to meet your needs.
Rating breakdown
Likelihood to recommend: 9/10
Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.
Pros
I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.
Cons
The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)
Hi Ryan,
Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.
Rating breakdown
Likelihood to recommend: 10/10
A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.
Pros
The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.
Cons
The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.
The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.
Editing orders and routes after starting them is convoluted and unnecessarily difficult.
If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).
Hi Jake,
thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.
Rating breakdown
Likelihood to recommend: 2/10
Pros
Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.
Cons
For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.
Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.
Rating breakdown
Likelihood to recommend: 10/10
Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.
Pros
We are able to drag and drop routes and quickly optimise where our vans are going
Cons
For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.
Rating breakdown
Likelihood to recommend: 10/10
A 7-day free trial is available for the first 3 drivers and 300 delivery tickets, after which pricing is as follows:
Starter: $19 a month per driver/vehicle billed annually OR $23 month-to-month
Standard: $29 a month per driver/vehicle billed annually OR $35 month-to-month
Advanced: $49 a month per driver/vehicle billed annually OR $59 month-to-month
Enterprise: Contact Track-POD for Enterprise pricing.
$19 a month per driver if billed annually
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