Collaboration

GetApp’s Integration Leaders in VoIP

Dec 26, 2021

Find VoIP software products that integrate best with other apps.

GetApp
GetApp’s Integration Leaders in VoIP

What we'll cover

Software integrations form an indispensable part of the IT strategy of most businesses. Not only do they foster seamless information flow between applications, but they also boost process efficiency, increase data visibility, and consolidate disparate information sources.

When it comes to integration potential, all software solutions aren’t created equal. Some tools are clear winners and can integrate with a variety of solutions, while others are laggards, integrating with only a handful.

Analyzing products on their integration capabilities can often be challenging or effort-intensive for software users like you. We’ve compiled a report to help you access relevant integration data for the VoIP software category.

With this report, we aim to guide you in selecting a VoIP software tool that offers maximum integration potential. We analyzed integration data for some of the highest-rated products on the market and compiled our findings into this report. (View the complete selection methodology for these products at the bottom of this page.)

Integration Leaders in VoIP software

GA-Integration-Leaders-designs-VoIP-quadrant

Analysis accurate as of August 2021

The Integration Leaders grid above showcases products with the highest integration scores based on user reviews on GetApp. (See the complete report methodology at the bottom of this page.)

On the grid, products are arranged in increasing order of their overall ratings (bottom to top) and integration scores (left to right). That means products higher up on the grid have higher overall ratings and products toward the right have higher integration scores. Therefore, products in the top right zone of the grid rank higher in overall ratings as well as integration scores compared with other products on the grid.

Most common app integrations

It can be challenging to find out which tools a software product integrates with. Software providers may not explicitly mention this information on their product websites or may have mentioned it in some obscure corner of a webpage, which can be difficult to find.

In this section, we talk about the specific integration capabilities of GetApp’s Integration Leaders—i.e., the most common apps that integrate with the products featured on our Integration Leaders report.

We’ve built a matrix that allows you to compare how well our VoIP Integration Leaders play with popular apps such as Salesforce, Freshdesk, and Slack. For the sake of simplicity in comparison, we’ve divided these apps into three categories: customer relationship management (CRM), help desk, and collaboration.

  • CRM: The table below highlights CRM tools that integrate with the products featured in our VoIP Integration Leaders report. According to our research—based on information gathered from vendor websites and other publicly available sources—Salesforce, HubSpot, Dynamics 365, Pipedrive, and Zoho CRM are the most commonly integrated CRM solutions with VoIP software and, therefore, have been used for comparison.

  • Help desk: The table below highlights popular help desk tools that integrate with the products featured in our VoIP Integration Leaders report. According to our research—based on information gathered from vendor websites and other publicly available sources—Zendesk, ServiceNow, Freshdesk, Kustomer, and Help Scout are the most commonly integrated help desk solutions with VoIP software and, therefore, have been used for comparison.

  • Collaboration: The table below highlights popular collaboration tools that integrate with the products featured in our VoIP Integration Leaders report. According to our research—based on information gathered from vendor websites and other publicly available sources—Slack, Teams, Google Workspace, Intercom, and Front are the most commonly integrated collaboration solutions with VoIP software and, therefore, have been used for comparison.

GA-Integration-Leaders-Report-VoIP-matrix

*Analysis accurate as of August 2021

Product profiles of Integration Leaders in VoIP

Let’s deep dive into the profile of each Integration Leader to better understand their integration scores, what users say about them, the cloud platform they’re hosted on, and much more. The products are listed in descending order of their integration scores.

*Analysis accurate as of August 2021

  • Integration Score: 4.58

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Zapier, Tary.io

User review excerpts

To help you understand how reviewers feel about BlueJeans’ integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Improve your virtual meetings with this great application, it has excellent integrations with Outlook email accounts, it has functions that help the communication to be effective, with high quality audio and video."

"It is an easy application to organize meetings, the video quality is excellent and the audio is very clear, it integrates very well with the Google calendar, this allows you to program the invitations to the meetings through this integration."

"We have several video conference options in our stack, but Blue Jeans is by far the easiest and preferred option. While not perfect, it is the least buggy and has the highest quality video and audio. It also integrates really nicely into our email/calendar software so its easy to add a link to a calendar invite."


*Analysis accurate as of August 2021

  • Integration Score: 4.13

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Workato, Tray.io

User review excerpts

To help you understand how reviewers feel about Talkdesk’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use."

"Love the ease of use and integrations. Additionally, Talkdesk is the most advanced and user friendly contact center software I’ve ever used. Leveraging their platform allows us to focus on helping customers instead of worrying about the technology or tools. I would highly recommend Talkdesk."

"Overall my experience with Talkdesk has been a positive one. It is super easy to use and learn. I especially love the live metrics and reporting features. I can have reports pulled daily & automatically. It also integrates seamlessly with Salesforce which is great!"


*Analysis accurate as of August 2021

  • Integration Score: 3.95

  • Open API: No

  • Hosted platform: AWS

  • Integration platforms: Zapier, Tray.io, Workato, Automate.io

User review excerpts

To help you understand how reviewers feel about Cisco Webex’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Webex is an excellent tool for setting up telecon meetings. The integration with Microsoft outlook is excellent and sharing screens for presentations is seamless. Instructions for how to join meetings are easy to follow."

"Webex is reliable and gets the job done. It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful."

"Webex provided excellent fidelity and good integration for internal meetings. Eventually though the growing popularity of other platforms and the prevalence of remote working brought our organization to make the switch to MS Teams."


*Analysis accurate as of August 2021

  • Integration Score: 3.9

  • Open API: No

  • Hosted platform: N/A

  • Integration platforms: N/A

User review excerpts

To help you understand how reviewers feel about Weave’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Seamless integration of telephone and texting with easy recall and reminders."

"The integration with Dentrix was a wonderful tool for the staff to have."


*Analysis accurate as of August 2021

  • Integration Score: 3.71

  • Open API: Yes

  • Hosted platform: N/A

  • Integration platforms: Zapier, Integromat

User review excerpts

To help you understand how reviewers feel about Zoom Meetings’ integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"We've found Zoom incredibly easy to use. Now we default to video for almost every call. It makes sales easier, remote team conversations more effective, and it works every time. Especially love the Slack and Google Calendar integrations."

"Zoom is a quick to use service that is much more secure than any of the other alternatives. It has never crashed or frozen on me. Anyone can use the web option to join. It's easy to integrate with email clients like Outlook."

"What I love most about Zoom is how easy it integrates with the other software programs I use for my business. It also integrates well with my email marketing platform which is awesome and makes it easier to market to my clients."


*Analysis accurate as of August 2021

  • Integration Score: 3.62

  • Open API: Yes

  • Hosted platform: Google Cloud

  • Integration platforms: Zapier, Automate.io

User review excerpts

To help you understand how reviewers feel about Google Meet’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Super simple OS agnostic secure chat platform that works as effectively for non-tech family members as technical teams at work. Ultra reliable with useful history integration with the Google ecosystem."

"I love that Google provides you with an easy and quick way to have a video call with someone. The product is free and simple to set-up. You can schedule calls with people very easily and I love the Google calendar integration so that you can add a sign-in link."

"The biggest benefit I have seen with hangouts is the ability to use it between my phone and tablet. It's very easy to use. It's also helpful that it saved my chats and it's super reliable and integrates well with other Google products."


*Analysis accurate as of August 2021

  • Integration Score: 3.6

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Tary.io

User review excerpts

To help you understand how reviewers feel about Cisco Jabber’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"It is a very powerful communication tool, because it joins easily with other applications, such as Microsoft, this integration being very useful for any company. At any time we use it to give information to our employees who are online through the chat and it is applied to the whole company."

"The best feature of Cisco Jabber, in my opinion, is its integration with MS Exchange/Outlook. The integration allows for status (busy, free, etc.) based upon calendar entries and visibility into your calendar. Another convenient feature is integration with VOIP phones for access to voicemails."

"I have been using the Cisco-Jabber application in the office for the last 3 years. It is an application that provides simple and easy to use integration in applications such as outlook. Apart from a few minor problems I would say I am generally satisfied."


*Analysis accurate as of August 2021

  • Integration Score: 3.44

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: N/A

User review excerpts

To help you understand how reviewers feel about Nice CXone’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"incontact is an excellent scalable platform for expansion/integration incontact seems to be very much in touch with evolving customer needs. Customer support and customer communication is very good and sometimes surprisingly transparent. Integration of chat and email for a unified agent queue allows agents to work from a single platform. Integrated agent and phone application allows agents to work from home without specialized software on their home computers."

"The InContact platform is very reliable, customization, and can integrate with other services and CRMs like Salesforce. Besides the main ACD functionality, the platform incorporates options for real-time and historical reporting, integrated softphone options, and reporting tools for data and QM."

"This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience. Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes."


*Analysis accurate as of August 2021

  • Integration Score: 3.25

  • Open API: No

  • Hosted platform: Azure

  • Integration platforms: Zapier, Automate.io, Tray.io

User review excerpts

To help you understand how reviewers feel about Microsoft Teams’ integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"It's nice (compared to Skype) to have a central hub of communication. The app is pretty snappy and I haven't had any issues there yet. The integration with file sharing and board-like comms (like Slack, for example) make centralized communication much easier. There are a bunch of connectors, too, like Git and O365."

"Good intent on collaboration side. Good and easy integration into the 365 eco-system. Good integration into Outlook Calendar and able to pop Team meetings directly from Outlook. Good video integration."

"Microsoft Teams a great for placing staff into teams and allowing them to plan and host meetings, share documents, and keep the team on track with the given task. Our organization relies on Teams daily. The integration with the O365 Office suite is an outstanding feature."


*Analysis accurate as of August 2021

  • Integration Score: 3.13

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Zapier, Integromat

User review excerpts

To help you understand how reviewers feel about CloudTalk’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive."

"CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business."

"The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions."


*Analysis accurate as of August 2021

  • Integration Score: 3.05

  • Open API: Yes

  • Hosted platform: AWS

  • Integration platforms: Zapier, Automate.io, Celigo, Tray.io, Workato, Cloud Elements

User review excerpts

To help you understand how reviewers feel about Twilio’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"Twilio is really easy to use, it has clients for most programming languages and great API documentation. Twilio dashboard lets you analyze calls, messages and its contents, so it's really easy to debug when something goes wrong."

"Easy to use sms sending solution that integrates well with many third party solutions, for a fair price. Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging."

"Twilio provides a very straightforward interface to programmatically integration calls and texts in to software applications. Configuration and set up is super easy, and Twilio provides a variety of options for regions and countries to set up your phone numbers for. They provide a number of SDKs in popular programming languages, making integration super easy."


*Analysis accurate as of August 2021

  • Integration Score: 2.78

  • Open API: No

  • Hosted platform: AWS

  • Integration platforms: Tray.io

User review excerpts

To help you understand how reviewers feel about Zoho Meeting’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"The web-based Zoho Meeting is really an amazing way to communicate. Organizer can embed the register link using the HTML code into their blog or website. The user friendly interface make this tool professional. The integration with ZOHO products is great."

"Zoho Meeting provides great platform for organizing the meetings as we can also add our brand logo in emails. Manage the users and define the default setting at the time of joining the meeting. Zoho meeting have great integration with Zoho CRM, Zoho Project and Zoho Calendar. We can also control it in running session. It also encrypts using TLS 1.2 protocols SHA 256."

"I mainly use the CRM and Meeting products within Zoho's suite. Both are are easy to use. Meeting is particularly uncomplicated. Setting up a webinar is simple and the email integrations and simple sales funnel functionality is also good."


*Analysis accurate as of August 2021

  • Integration Score: 1.95

  • Open API: No

  • Hosted platform: N/A

  • Integration platforms: Zapier, Integromat

User review excerpts

To help you understand how reviewers feel about JustCall’s integration capabilities, here are some excerpts from the most positive user reviews mentioning integration on GetApp:

"The application is simple, integrates well with Slack and the support team is always available to help us. Our company used it for the San Valentin campaign, it was very useful, and at a very good price."

"I would give it a 7 for overall rating. Simply because I think the team behind can do so much more with the PD integration especially with contacts that are duplicated which causes some calls that are made from a deal open is saved in another because it detects that deal instead of the other."

"Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done."

Report methodology

Integration Leaders reports highlight top-ranked products based on ratings from end users. Products are scored on two dimensions: integration score and overall rating.

1. Integration score is calculated based on the sentiment of user reviews that describe a product’s integration capabilities, based on our proprietary assessment.

2. Overall rating score is calculated based on the overall user ratings for each product. Newer ratings are weighted more heavily.

Data sources include approved user reviews, public data sources, and data from technology vendors. Please refer to the GetApp Community Guidelines for more information.

To be eligible for inclusion in a category, a product must meet the following criteria:

  • Have at least 20 unique product reviews published on GetApp within 24 months of the start of the research process for a given report.

  • Achieve a minimum normalized overall rating (as of August 2021).

  • Have at least 10 unique product reviews that discuss the quality of that product’s integrations with other products.

  • Achieve a minimum positive sentiment score for reviews that describe integrations, based on our proprietary assessment.

  • Show evidence of offering required functionality as demonstrated by publicly available sources, such as the vendor’s website.

The matrix table showing each product’s integrations with the most commonly integrated apps in the market is supplemental; that data does not factor into a product’s qualification for, scores in, or placement on the Integration Leaders chart.

The data used in the matrix table was collected from vendor websites and other publicly available data sources. Individual integration capabilities were not evaluated by the GetApp team. The data is believed to be accurate at the time of publication, but readers should note that vendors will continue to expand and change the integrations they offer over time. Our reports will not reflect such changes in real time; such changes will be reflected if and when we update the report in the future.

The review excerpts provided are based on what users liked about the integration functionality/ability of the product within 24 months of the start of the research process for a given report. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, word count and topic coverage. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.

Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by GetApp or its affiliates. Excerpts are not edited for clarity or grammar.

Disclaimer:

At GetApp, we objectively select and rank products based on a methodology developed by our research team. Some vendors pay us when they receive web traffic, but this has no influence on our methodology.

We conducted this analysis based on reviews and ratings data as of August 2021. In order to present the most up-to-date information, the product cards above show real-time ratings. Please note that this means the ratings value in the product card may not reflect the ratings value at the time of analysis.

The full text of the reviews excerpted are from published reviews on GetApp.com for the associated products on the date this content was published. GetApp makes no guarantee that the reviews will remain posted for the entire period this report is active.

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GetApp

GetApp is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side-by-side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. GetApp is a Gartner company. For more information, visit www.getapp.com.
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