InTouchPOS Pricing, Features, Reviews & Comparison of Alternatives

InTouchPOS

Point-of-sale (POS) solution for restaurants

2.57/5 (7 reviews)

InTouchPOS overview

InTouchPOS is a proven point of sale (POS) solution designed to help take-out, dine-in, delivery and drive-thru restaurants manage front & back-office operations, delivery, online ordering, and wireless tablet ordering. Enterprises can conduct visual data analysis in a centralized dashboard to enhance scalability and performance.

Key features of InTouchPOS include delivery tracking, menu management, sales trend analysis, and loyalty programs. Catering companies can use the online ordering tool to send emails with special offers and promotions to customers, accept future orders, and upsell menu items. The solution records delivery territory information, menu changes, previous orders, and process time quotes in a unified repository, which can be shared across the restaurant POS system.

InTouchPOS comes with digital menu boards that display engaging content such as visual promotions, bar or restaurant specials, prices, news, paid advertisements, and more to help improve sales performance. Plus, restaurants can manage payment processes through credit cards and gift card transactions.
www.intouchpos.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
InTouchPOS screenshot: InTouchPOS dashboard
InTouchPOSInTouchPOS screenshot: InTouchPOS sales analysisInTouchPOS screenshot: InTouchPOS gift card processingInTouchPOS screenshot: InTouchPOS inventory itemsInTouchPOS screenshot: InTouchPOS labor management

InTouchPOS reviews

Value for money
Features
Ease of use
Customer support
  1.6
  2.3
  2.7
  2.0
paul price

BEWARE!!!!! You will regret using this Company and its CEO Dean Kashafi

Used daily for 2+ years
Reviewed 2019-07-13
Review Source: Software Advice

In January 2019 I paid In Touch $3500 for a web ordering platform; I additionally recently paid them $1500 for technical support for this calendar year. Over the past 6 months since In Touch built my web ordering platform, it has been grossly inefficient and ineffective due to numerous errors causing it to be down frequently. This has cost me a huge loss of sales and has damaged the reputation of my restaurant due to all the negative online reviews as a result of the web ordering being down. I have not been able to resolve this issue with the CEO of the company representative as he refuses to reply to my numerous emails nor does he return my numerous phone calls. I would like a refund of the $5000 that I paid to this company for services that were not received, and another $5,000 for loss of income. There was also a years time that went by where I had no map location/distance information for my deliveries. Problem was partially resolved after a year and no form of compensation was offered for the inconvenience or loss of income due to this hardship In Touch caused my business. My web ordering is currently down and reflects Round Table Pizza when you go to my website. I feel that this is intentional sabotage as a mistake like this can only be done intentionally. Not to mention that representative is close friends with a pizza franchise CEO Named representative of Pizza 9, who just robbed me of $195,000 which ironically forced me to have to pay representative the $3500.

Pros
There is nothing I like about this system

Cons
Horrible unstable system- loss of sales daily because of it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lydia Lobmeyer

InTouch Review

Used daily for 1-2 years
Reviewed 2017-02-22
Review Source: Software Advice

It's gone down on us before and the customer support stayed on the phone with me for a long time. He was helpful but it was hard to find the problem without them being there in person.

Pros
Easy to train new employees. Can adjust prices for specific times with dynamic pricing.

Cons
It freezes almost every day at 9:30pm. It can be very slow sometimes when we really need it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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TJ Slain

Works well

Used daily for 1-2 years
Reviewed 2018-11-13
Review Source: Software Advice

Pros
Easy to use, simple format for back office reporting, easy to use FOH format, integrated well with our payroll system. Customer service is great

Cons
No complaints. Swapping POS is always a con. Starting from no POS is always easiest. Intouch does its job

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Margarete Rocamora

very user friendly!!!

Used daily for 1-2 years
Reviewed 2018-09-25
Review Source: Software Advice

Pros
fast loading speed, ability to write notes for everyday activity, clients are well organized accordingly

Cons
relies on internet connection, limited access to past activities/client notes, wish there'll be more report generation.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Tony Riviera

Absolutely Horrible company to work with

Used daily for less than 6 months
Reviewed 2017-12-05
Review Source: Software Advice

STAY AWAY from these guys!!!! SAVE YOURSELF LOTS OF PAIN, GRIEF AND LOTS OF HEADACHES!!!!

Pros
None - They are totally dishonest and don't live up yo their word. System freezes all the time. There is nothing I liked about the system

Cons
nothing! They took our money, promised they could fit our needs and then delivered several months late. System was so bad that we actually had to shut our store down for almost a month till they could get it together. Before this happened, I referred a friend in Seattle and he experienced the same exact issues with the system, the service, over billing and mis-billing and worse experience with POS Company ever, I switched within a few months to NCR Silver Pro at a much much lesser price and Intouch would not honor their money back promise. The Owner will promise the moon and not deliver at all

Rating breakdown

Value for money
Ease of use
Features
Customer support

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InTouchPOS pricing

Pricing options
Subscription
View Pricing Plans

Contact InTouchPOS for pricing details.

InTouchPOS features

API
Activity Dashboard
Credit Card Processing
Customer History
Gift Card System
Inventory Management
Loyalty Program
Order Management
POS

Automatic Notifications (79 other apps)
Barcode Scanning (60 other apps)
Customer Database (76 other apps)
Discount Management (77 other apps)
Employee Management (69 other apps)
Inventory Tracking (96 other apps)
Multi-Location (86 other apps)
Promotions Management (60 other apps)
Reminders (64 other apps)
Reporting & Statistics (103 other apps)
Sales Reporting (69 other apps)

Additional information for InTouchPOS

Key features of InTouchPOS

  • Delivery Customer Labels
  • Delivery Management
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Server Productivity Analysis
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management
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