Packyard - 2026 Pricing, Features, Reviews & Alternatives

• Packyard enables direct connection to an existing Square account through secure OAuth integration, allowing payment processing without leaving the scheduling interface. Card payments can be accepted via Square Terminal, payment methods can be saved on file for automated deposit collection, and no-show fees can be charged without manual entry or system reconciliation.
• The platform provides a visual Kanban board for daily schedule management, displaying each appointment’s real-time status. Pets can be moved between scheduled, checked-in, in-progress, ready for pickup, and completed columns with drag-and-drop functionality. The system tracks which groomer is assigned to each service and records the duration of each stage.
• Comprehensive profiles are maintained for every pet, including breed, weight, coat type, health conditions, temperament notes, vaccination records with expiration tracking, grooming history, preferences, behavioral alerts, and photo galleries documenting each pet’s transformation. All information is instantly searchable by pet name, owner name, phone number, or family account.
• Packyard automates client communications with SMS appointment reminders to reduce no-shows, two-way messaging with full conversation history, ready-for-pickup notifications, and templated email confirmations for bookings, cancellations, and rescheduling—eliminating the need for manual follow-up at each touchpoint.
• Digital service agreements and liability waivers can be created using customizable templates. Secure signature links are sent directly to customers via email or SMS, enabling collection of legally binding e-signatures from any device without requiring customer accounts or logins. Complete audit trails are maintained, recording when agreements are sent, viewed, and signed.
• Vaccination status is tracked for every pet, with the ability to upload and store vaccine documents directly to pet profiles. Vaccination requests can be sent to customers when records are missing or nearing expiration, and secure upload portals allow customers to submit documentation without creating accounts or making phone calls.
• For mobile grooming operations, Packyard offers address-based scheduling for route optimization, reducing drive time between jobs. Appointments can be assigned to specific service vehicles or territories, and multi-van fleets can be managed with individual groomer schedules and availability tracking.
• Staff availability is managed with customizable working hours for each groomer. The system allows for blocking time for breaks, meetings, or personal appointments to prevent overbooking, assigning pets to preferred groomers based on experience and client requests, and viewing team workload distribution to balance capacity across the daily schedule.
• Packyard supports building a complete service catalog with customizable pricing, estimated durations for accurate scheduling, breed-specific and weight-based pricing variations, add-on services that appear during booking, and organized service categories for easy navigation by both staff and customers.
• The platform provides access to complete appointment histories for every customer, displaying service frequency, preferred groomers, commonly purchased services, total revenue generated, last visit date, and booking patterns. This information helps identify valuable clients and opportunities for targeted re-engagement campaigns.