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Square Online Pricing, Features, Reviews and Alternatives

Square Online product overview

Price starts from

$

12

/momonth
Per Feature

What is Square Online?

Start selling online today. Design and launch your eCommerce website with Square Online Store now for FREE. Theres no startup costs or monthly fees. Only pay when you make a sale, just 2.9% +30 cents per transaction. Square Online Store works seamlessly with Square Point of Sale to automatically sync your online and in-store orders, items, and inventory. No more overselling and manual reconciling. Plus, connect to Instagram and sell on social media, offer shipping or in-store pickup, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Videos

Square Online pricing information

Value for money

4.7

/5

227

Price starts from

$

12

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Square Online features

Functionality

4.6

/5

227
Total Features67 6 categories

Most valued features by users

API
Third Party Integrations
Customizable Branding
Reporting/Analytics
Customizable Templates
Reporting & Statistics
Data Import/Export
Order Management

Functionality contenders

Square Online users reviews

Overall rating

4.8

/5

227

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.41/10
Rating distribution

5

4

3

2

1

186

37

3

0

1

Pros
Ease of use and an excellent support team makes Square Online a fabulous option. The templates are designed to look good on both desktops and mobile devices.

GF

Gina F.

The ability to add multiple photos and contiually edit photos is probably what I like best. Description of product tells only some about the product.

FW

Fred W.

The website looks good and is easy for a customer to use. I don't have to spend a fortune on it and I don't have to be tech savvy.

RD

Rhonda D.

Cons
I also dislike the fact that I am unable to pick and choose what types of services require a contract and which ones do not.

AG

Abhyona G.

Setting up and editing products and pricing is hard to do.

VM

Vickie M.

The functionality of the system. The back office.is hard to learn and it's a learning curve for someone new.

BA

Brandi A.

Overall rating contenders

Overall Rating

A godsend for the restaurant industry.

Reviewed a month ago

Transcript

Rick H. : Hi, I'm Rick. I'm a director of marketing. Today, we're going to be reviewing Square Online,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A godsend for the restaurant industry.

Reviewed 7 months ago

Our customer used to sell physical gift cards through Costco and saw tens of thousands of dollars of cashflow and business through that channel. Covid 19 killed his physical gift card business. Not only did Square come to the rescue, it made online purchase a snap with their web portal and email fulfillment. We were able to generate tens of thousands of dollars in gift card sales and put the whole process into play within minutes. It was literally a money machine during the Christmas Season.

Pros

We were able to implement a digital gift card program for our restaurant clients in minutes. We don't use Square for regular in-person credit card processing at all we simply set up the online digital gift cards in the weeks leading up to Christmas and generated tens of thousands of dollars in cash-flow for the client and guaranteed business in the weeks that would follow our Covid-19 holiday lockdown. It...

Cons

Wish I had discovered how easy implementing a gift card program was sooner. There are no Cons as far as I'm concerned. It doesn't matter what POS or payment processor you use now. There is room to add Square for gift cards to any operation. The percentage they charge for payment processing is twice what the mainstream processors charge, but there is ZERO cost associated with selling or redeeming the gift card so for many companies it works out to be much cheaper than other gift card programs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review For Square

Reviewed 4 months ago

Great ! Experience and they are top the line merchant services that I have ever known. I look forward to more upgrades like Weebly and more of their great , convenient , easy to use, feature and services.

Pros

The merchant service fit my business industry, products and services. The upgrade of services and feature are awesome!

Cons

Need a easy shipping on the online website shipping admin with the weight, shipping prices and a easier one time payment link just for businesses without the campaign because it is political. So make a separate link that fits embed code on the features and make it easier to embed. And I can not receive what ever business sales amount of a purchase over 50,000.00 each transactions. I have to make partial payments through the website for one purchase transaction (For Example: if a sale is 115,000 and the transaction only excepts 50,000.00 per transaction; so there will have to be 3 purchase transactions. That's horrible. I need only one transaction per purchase at any price and they can still add other purchases if selected and add to total.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Square is easy to use but...

Reviewed a month ago
Pros

Very easy to set up and processing credit cards either in person or over the phone is a breeze

Cons

They offer a "CBD" program for businesses in that realm, and will sign you up right away, but then come back a year later and THEN verify you. During this verification time your funds are frozen, you can get no support other than email, and ALL emails are vague, never really telling you what to correct. You are literally guessing and then resubmitting just for them to reject it again. They can keep you tied up for MONTHS like this which can easily sink a small business. This process needs to be fixed IMMMEDIATELY.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Has some great features, but also plenty of glitches

Reviewed 4 months ago

Overall, Square Online has improved a lot since we started using it at the end of 2019. We love the delivery and curbside pickup features. There are still improvements that could be made, like setting up a subscription program to encourage recurring orders. Most of the features are pretty basic (customer loyalty program, 'similar items', etc.) - we wish there was more ability to customize features so they better meet our needs.

Pros

Creating our website through Square Online was pretty easy, especially for someone without a background in web design. The inventory management features and integration with Square POS is great!

Cons

Just beware, there seem to be a lot of bugs with Square Online and getting ahold of customer service via phone is not easy. You have to jump through several hoops before they will give you a phone number to call. This can be very frustrating when the website is having an issue that needs immediate attention. Once you do get ahold of customer service, if your issue is not deemed 'high priority' it can take them weeks/months to fix it, if they ever do at all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Solid platform for a basic online store

Reviewed 4 months ago

My overall experience with Square Online is very positive because it made it super easy and cheap to create a basic online store. I was also already familiar with the dashboard because of other Square products so it was easy to use for me. However, if you want to do anything personalized or include more complicated features, Square can make it difficult.

Pros

This is an awesome product for small start-up businesses. You can do a ton with the free plan and the customer service has always been super helpful in my experience. You can literally build a working online store for free, however, to get the domain you have to pay monthly. The footer and header are already made for you and they look really professional and nice. You create the pages based on pre-made elements which makes it really easy.

Cons

The design of the website is pretty strict, you can't add much of your own designs or layouts. You have to make your ideas fit their layouts. Domain transferring was difficult, but the customer service helped. The embedded automatic forms sometimes don't work (I wouldn't get notified by all the submissions on my website). It can also be difficult to navigate the website in the editing portal.

Square Online FAQs and common questions

Square Online has the following pricing plans:
Starting from: $12.00/month
Pricing model: Free, Subscription


Square Online has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Square Online supports the following languages:
English


Yes, Square Online has an API available for use.


Square Online offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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