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Toast POS vs Sapaad Comparison

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Overview

Category Leaders

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

Sapaad is a cloud-based point-of-sale (POS) and restaurant management system designed for restaurants of all sizes.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

165

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39.99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

418

5

4

3

2

1

254

82

30

14

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.3

35

5

4

3

2

1

18

13

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.

Pros

After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.
With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening. The Sales Summary report is particularly impressive.

Cons

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.

Cons

I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle.
There should be a field in the CRM to record customer complaints while the call center agent is taking orders.
KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket. Servers have to log in using an email and password, no keycode for quick entry.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features74
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Commission Management
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen/Menu Management
  • Live Tracking
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • Routing
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Waitstaff Management
  • Website Personalization
  • eCommerce Management
  • Total features61
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Commission Management
  • Contact Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen/Menu Management
  • Live Tracking
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • Routing
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Waitstaff Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations59
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations5
  • 7shifts
  • Adobe Commerce
  • Authorize.Net
  • Braintree
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Toast POS
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier

User reviews that mention these apps

tn
AvatarImg

thiru n.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Sapaad logo

Sapaad

Simple, Easy to use

Reviewed 10 months ago
Pros

POS Integration with 3rd Party, Online Ordering system

Cons

1. don't have Nondiscountable items, when we have to give discounts for the total bill. it also affects the promo items. 2. SMS OTP issues, customers not willing to do this process, the login process is simple. 3. CRM does not collect more data and is not useful for promotion. like, retarget the customers. 4. it does not have many options for discounts in online ordering.. like buy 1 get 1 free, the...

Vendor response

Thanks a lot for your review!

TK
AvatarImg

Thariq K.

Hospitality, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sapaad logo

Sapaad

Complete end-to-end POS solution

Reviewed 4 years ago
Pros

Sapaad is an end-to-end solution for a POS system. We have various different brands and Sapaad is our go-to POS system for all 20 outlets. It gives us consistency across all our brands which makes it easy to manage. Sapaad's support structure is good. They recently conducted training for all our staff from all our brands. Their team is really easy to work with and seem to appreciate their customers.

Cons

We have a requirement for customer-facing​ screens that we have already recommended to the Sapaad team.

Vendor response

Hi Thariq, thanks for finding the time to write a review! We at Sapaad love hearing how easy it is for our customers to manage multiple branches with just one account. We're always looking for new featuers to add to our software so we value each and every feedback that we're given. We have some cool new features coming out soon that may not only address your recommendations but also improve other aspects of your restaurant's workflow!

MR
AvatarImg

Mohammed R.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sapaad logo

Sapaad

As easy as using your phone

Reviewed 4 years ago
Pros

Excellent system and customer service. We attended the training session at their office and it was very insightful. The software is easy to understand and use even if you don't have any prior POS tech experience. It's as simple as using a smartphone.

Cons

We don't have any drawbacks. It's a good software overall.

Vendor response

Hi Mohammed, thanks for your review! We love hearing how easy and seamless it is for our customers to use Sapaad. As Sapaad is a cloud-based software, users can stay on top of their restaurant from anywhere in the world on any device that runs a browser.

AA
AvatarImg

Ahmad A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sapaad logo

Sapaad

Easy to setup and get info

Reviewed 6 years ago

Setting up a POS can be difficult. But snapped has helped us to set it up in few mins and run. Specially good for events. Secondly, it helps one go over time to time statistical data in terms of sales and assists operations team to look forward to planning inventory.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for your feedback Ahmad!

RH
AvatarImg

Rashid H.

Hospitality, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Sapaad logo

Sapaad

Intuitive and easy to use system

Reviewed 4 years ago
Pros

It was very important for us to have a POS system that was flexible and modern. We found Sapaad to be a comprehensive solution. What I like most is the ease of access and the freedom that the POWA offers as a hardware platform. It is compact and fully-featured. Their customer service experience is one the best.

Cons

Nothing that I can think of. I have a couple recommendations that I will send to the team.

Vendor response

Hi Rashid, thanks for leaving a review! We're always looking for ways to improve our system which is why we value every customer feedback. We have some great features lined up that you will absolutely love! You can visit our blog for updates and we'll definitely inform you once they've launched.

JE
AvatarImg

Jihad El Eit E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sapaad logo

Sapaad

We never believed IT can turnaround our business till we started using Sapaad

Reviewed 8 years ago

We took one look at Sapaad and fell in love; now we're ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We're also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we're getting.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Jihad for your feedback!

AA
AvatarImg

Ahmed A.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Sapaad logo

Sapaad

Good and can get better!

Reviewed 6 years ago

I generally like the product, but we need to enhance few things in inventory: 1) no report that gives us purchases by item. 2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Pros

Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Cons

One of the weakest POS systems: - Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups. - Can not add modifiers for combos!! - Combos options and forced questions are not as smart as other systems. - Does not allow us to define the forced question "Dine in" or "take away"

Vendor response

Thank you for your feedback Ahmed!

IK
AvatarImg

Iqbal K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sapaad logo

Sapaad

Changed the way I run my business!

Reviewed 8 years ago

Sapaad has changed the way I view my business now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I've also found the support and response of the Sapaad team to be refreshing they are immediate and accommodating.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you very much Mr.Iqbal. I appreciate your kind words.

NC
AvatarImg

Nicola C.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Sapaad logo

Sapaad

Easy access of monitoring sales and identifying trends

Reviewed 4 years ago
Pros

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Cons

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Vendor response

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

TS
AvatarImg

Tahir S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sapaad logo

Sapaad

Easy to deploy, excellent product

Reviewed 8 years ago

Sapaad has become an indispensable part of my business, and now with my mobile food gearing up, I'm taking Sapaad wherever I go! Sapaad runs online, in a browser, so we deploy it with just a data sim and an internet device, and we're up and running in minutes. Compare that to setting up a traditional POS! The offline mode comes in handy, and the "bump screen" feature is great to keep on top of the order queues. With the live Dashboard, I'm able to monitor my business from anywhere at anytime.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Thair, thanks for writing a review! We love hearing how much our customers enjoy Sapaad. We built Sapaad to have all the features our customers would require to operate their business. We actually have some cool new features launching soon that will definitely improve your operations! We'll be sure to send you a message when they come out. Cheers!

CG
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Chad G.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sapaad logo

Sapaad

Easy-to-use system. Top notch customer service!

Reviewed 4 years ago
Pros

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory. It's cloud based so it's much easier for the staff to work with. Our old system...

Cons

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Vendor response

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

DC
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Darami C.

51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sapaad logo

Sapaad

Addressed all business challenges

Reviewed 7 years ago

Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration. What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive. Sapaad's progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I'm excited to see what's in store.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Darami, thanks for taking the time to write a review! We're happy to hear how many features your restauarant enjoys using. We built Sapaad to make the lives of restaurant owners easier--doing all the heavy work so our customers can focus on running their business. We're always lookinng for ways to improve our software to ensure that customers like you continue to enjoy using it.

MM
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Manan M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Sapaad logo

Sapaad

Simply amazing and amazingly simple!

Reviewed 8 years ago

At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business. Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad's dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and inceltivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime.

Pros

No pros were added to this review

Cons

No cons were added to this review

OC
AvatarImg

Oofrish C.

11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sapaad logo

Sapaad

Accessibility to real-time sales information, even remotely!

Reviewed 6 years ago

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations. Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Oofrish, thanks for leaving a review! We at Sapaad love hearing our customers rave about the Dashboard. We made sure to include every report a restaurant might need--from best selling items to top performing staff--to make informed business decisions. We're constantly looking for ways to improve our product so we hope that you continue to enjoy it.