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Aviso vs Freshsales Comparison (2026)

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Freshsales logo

Freshsales

Overview

Cloud-based AI revenue operating system for B2B enterprises combining forecasting, pipeline management, and deal guidance.

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

50000

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

11

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

30

5

4

3

2

1

9

17

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
64%
would recommend this app

4.5

623

5

4

3

2

1

404

164

32

8

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

Not enoughreviews yet

Pros

“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Verified reviewer profile picture

Gary A.

Founder CEO

“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
Verified reviewer profile picture

S. A.

Operations Manager

“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
Verified reviewer profile picture

S. A.

Operations Manager

Cons

Not enoughreviews yet

Cons

“Support is particularly bad, a lack of understanding of their product.”
HS

Harry S.

Head of CSM

“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC

SooHoon C.

Co-Founder

“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL

Deborah L.

Marketing Director

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features124
  • "What If" Scenarios
  • A/B Testing
  • AI Writing Assistant
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automatic Transcription
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversation Intelligence
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Generative AI
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Heatmaps
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Leaderboards
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Natural Language Processing
  • Notes Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Playbooks
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Proposal Generation
  • Prospecting Tools
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Tracking
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Text Mining
  • Third-Party Integrations
  • Time Tracking
  • Trend Analysis
  • Trend/Problem Indicators
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Automation
  • Workflow Management
  • Total features147
  • "What If" Scenarios
  • A/B Testing
  • AI Writing Assistant
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automatic Transcription
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversation Intelligence
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Dynamic Modeling
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Generative AI
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Heatmaps
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Leaderboards
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Modeling & Simulation
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Natural Language Processing
  • Notes Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Playbooks
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Proposal Generation
  • Prospecting Tools
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Tracking
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Scorecards
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Text Mining
  • Third-Party Integrations
  • Time Tracking
  • Trend Analysis
  • Trend/Problem Indicators
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrations4
  • Agentforce
  • Aircall
  • HubSpot Sales Hub
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • Slack
  • Zoom Workplace
  • Total integrations4
  • Agentforce
  • Aircall
  • HubSpot Sales Hub
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • Slack
  • Zoom Workplace