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Vonage Contact Center vs Ringover Comparison (2026)

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Vonage Contact Center

Ringover logo

Ringover

Overview

The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

71

5

4

3

2

1

42

15

11

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
58%
would recommend this app

4.7

893

5

4

3

2

1

708

147

17

5

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

“Easy to use, call quality was great, easy to manage contacts and text back if needed.”
Verified reviewer profile picture

Jenna O.

Marketing

“Easy to set up voicemail boxes”
Verified reviewer profile picture

Jenna O.

Marketing

“It has been 2 years i am using Vonage and its a very great app and very easy to use for calling & texting internationally.”
Verified reviewer profile picture

Von V.

Talent Acquisition Specialist

Pros

“Another noteworthy point is the amount of resources available on their website: guides, documentation, and very clear help material for configuring and taking advantage of all the platform's features.”
JS

Jose S.

CCO

“I use it in my daily work as a Customer Success Manager to communicate with clients and manage calls efficiently.”
Verified reviewer profile picture

Rayan R.

CSM

“Ringover also provides a lot of documentation and learning resources on their website, which makes the learning curve quite manageable for new users.”
JS

Jose S.

CCO

Cons

“Notifications are very inconsistent so I'd miss calls. If you forgot to open the app, you didn't receive notifications.”
Verified reviewer profile picture

Jenna O.

Marketing

“Very limited features are available and noise quality needs to be worked on.”
AP

Amitabh P.

Technical support engineer

“It can be frustrating to fix when it crashes as you can lose key information.”
PM

Pippa M.

Knowledge & Training Coordinator

Cons

“The main feature I miss is a more complete video calling experience directly within the platform.”
Verified reviewer profile picture

Rayan R.

CSM

“It was not really well optimized and it kinda made the crm really messy and that frustrated me the most.”
Verified reviewer profile picture

Eric N.

BDR

“Some integrations can be limited, and occasionally there are minor glitches with the mobile app notifications.”
JR

Juan R.

Technology and Digital Product Manager

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features67
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Electronic Faxes
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • For Cloud Phone Systems
  • For Sales Teams/Organizations
  • Gamification
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Analytics
  • Prioritization
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • Total features108
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio/Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Reports
  • Dashboard
  • Electronic Faxes
  • Email Management
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • For Cloud Phone Systems
  • For Sales Teams/Organizations
  • Gamification
  • Group Messaging
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Analytics
  • Prioritization
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations2
  • Access Vincere Evo
  • ActiveCampaign
  • Amazon Simple Storage Service (S3)
  • Axonaut
  • Bullhorn
  • Crisp
  • Deskpro
  • DigitalOcean
  • Efficy CRM
  • Freshdesk
  • Freshsales
  • Google Workspace
  • Gorgias
  • HubSpot CRM
  • Jira
  • Microsoft Azure
  • Modjo
  • OVHcloud
  • Okta
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesloft
  • Scaleway
  • Sellsy
  • Slack
  • SwiftAssess
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Events and Webinars
  • monday AI Work Platform
  • noCRM
  • Total integrations33
  • Access Vincere Evo
  • ActiveCampaign
  • Amazon Simple Storage Service (S3)
  • Axonaut
  • Bullhorn
  • Crisp
  • Deskpro
  • DigitalOcean
  • Efficy CRM
  • Freshdesk
  • Freshsales
  • Google Workspace
  • Gorgias
  • HubSpot CRM
  • Jira
  • Microsoft Azure
  • Modjo
  • OVHcloud
  • Okta
  • Pipedrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesloft
  • Scaleway
  • Sellsy
  • Slack
  • SwiftAssess
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoom Events and Webinars
  • monday AI Work Platform
  • noCRM

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