Fathom vs Fireflies

Slack

Apollo.io

Gong

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Cloud-based B2B sales intelligence platform with a 240M+ contact database, multi-channel outreach, and AI-driven engagement tools.

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

Coach and Mentor

The customer support is really quick, this helps alot especially when you're in need of help/ technical issues

Director

Customer support is excellent - provided feedback and they got back to me quickly, referring to my question and helping me.

Cloud-based AI meeting notetaker that records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls.

Access Controls/Permissions

Action Item Tracking

AI/Machine Learning

Alerts/Notifications

Annotations

Automatic Transcription

Call Management

Call Recording

Call Tracking

Call Transcription

Chatbot

Chat Transcript

Collaboration Tools

Conversation Intelligence

Data Entry

File Sharing

For Sales Teams/Organizations

Meeting Management

Meeting Notes

Multi-Language

Natural Language Processing

Notes Management

Playback Controls

Predictive Analytics

Real-Time Analytics

Real-Time Data

Recording

Reminders

Reporting/Analytics

Reporting & Statistics

Search/Filter

Sentiment Analysis

Speech Recognition

Speech-to-Text Analysis

Task Management

Templates

Third-Party Integrations

Timecoding

User Management

Video Conferencing

The Fathom integrations most frequently cited by reviewers are: Zoom Workplace (a video conferencing product rated 4.9 out of 5 for its integration with Fathom), Google Meet (a meeting product, 4.9), and HubSpot CRM (a CRM product, 4.6).

Integrations

Reviews for Fathom come from a wide variety of industries, including marketing and advertising (14% of reviewers), computer software (11%), and information technology and services (8%). The most frequent use case for Fathom cited by reviewers is call recording (68% of reviewers).

Fathom

Web-based

Windows

Fireflies

Otter.ai

Microsoft Teams

Google Keep

Ringover

Laxis

Free

Premium

Team

Business

Owner

Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context!

Fractional CRO

I can also generate summaries mapped to my favourite sales qualification frameworks like SPICED. if I want deeper analysis, I can ask Fathom about specific topics and I get the answer without having to dive into the recording directly.

I use it to manage multiple, fast moving projects, Fathom allows me to seamlessly run meetings without having to log and track the next steps and follow on points.

Senior Product Manager

Fathom consistently delivers on a seamless experience for sharing and collaborating on meetings, making it easy to share transcriptions and AI summaries across various scenarios and in different formats, and has a helpful support team to keep us aligned.

Senior Project Manager

The AI implemented in the software is truly impressive; it generates high-quality notes and summaries, organizes by topics, and identifies action items

Executive Assistant and Marketing Lead

Its capabilities and attention to detail allow me to be more active and present in my meetings (no more self-note taking!!), saves time with follow-up emails, and serves as my second brain when I need reminding of to-dos and past conversations.

IT Manager

You can remove it from any meeting if desired, but otherwise, it joins in silently, and then gives you a summary at the end - with action items, and importantly, hyperlinks to the relevant part of the meeting so you can always go back and review the recording and transcript.

Compliance Officer

One of its standout features is the automatic generation of concise summaries, which saves time and ensures that key takeaways are easily accessible.

The seamless integration with platforms like Zoom and Microsoft Teams makes it a convenient option for those who regularly engage in virtual meetings, allowing for real-time transcription and easy sharing of notes.

Continuous Improvement Manager

Summaries are available within a few minutes after a meeting and it's handled summaries of 2+ hour meetings with solid action items and next steps outligned while avoiding anciallary items and non-pertinent discussion points.

Product Manager

The platform's seamless integration with video conferencing tools and its ability to generate accurate meeting summaries have significantly enhanced productivity and communication within my team.

The summaries are usually solid, and I like being able to go back and find the part of the conversation I need without rewatching the whole thing.

It simplifies the process of capturing key insights and sharing them efficiently, ensuring everyone stays informed and aligned. While there are occasional minor adjustments needed for complex accents, the benefits far outweigh this small inconvenience, making Fathom an invaluable tool for effective meeting management.

CyberSecurity Analyst

Fathom seamlessly integrates with my Teams meetings and automatically joins in, records everything, and then provides me a detailed synopsis that allows me to highlight any point, review any outstanding tasks, or even simply just click a button and it will send the recap to everyone who was on the call.

Professor

Transcription software is not perfectly developed yet, but Fathom uses generative AI to complete what is missing in the ideas, and it summarizes, finds action items in the conversation, and by doing this it saves a lot of time.

It provides concise and accurate summaries and action points and saves me searching days later through paper notes, to see if I have missed any action points.

Senior Product Managr

Fathom does an incredible job at summarizing the call, listing the main speaking points reviewed on the call, documenting the actions conveyed on the call and who owns them.

Learning Solutions Manager

I no longer need to spend a ton of time typing up a meeting recap when Fathom can do it much faster, include links to specific moments during the meeting, and is incredibly accurate with regards to highlighting key takeaways from a meeting.

Board Governance Manager

The AI meeting note taker has a superior method of collecting the information and a variety of pre-set options for sorting that are much more useful than competitors.

Director, DEI Consulting and Training

I appreciate the meeting summary and the ability to customize those summaries - for example, I was able to ask the AI to rearrange the sections to better suit my needs.

It has significantly improved my workflow by automating meeting transcriptions and generating accurate AI-powered summaries.

Its ability to generate insightful reports and facilitate effective meeting summaries is a real game-changer for productivity and collaboration

Business Process Manager

I used to manually record my meeting and then upload it to a transcription tool and then to a ChatGPT/Gemini for a meeting minutes summary.

Project Manager

Fathom is a smart, polished, and extremely useful tool for professionals who live in Zoom or Teams meetings. If your day is filled with back-to-backs, Fathom helps you reclaim your attention and stay organized without lifting a pen.

Customer Success Rep

Before Fathom, we were struggling to take notes while on a call, then log those notes in a way that we could share with our customers, while still keeping things organized in Hubspot, which is our source of truth for client accounts.

Fathom makes it a lot easier to actually pay attention during meetings instead of trying to listen, talk, and take notes at the same time.

Director of Student Engagement and Belonging

It provides concise notes, clear action items and as a notoriously forgetful person, I LOVE that it allows me to go back and see where in the meeting my actions items came from.

Head of Digital Transformation

I also appreciate that Fathom offers multiple analysis modes tailored specifically for different meeting types like general meetings, 1:1s, or sales calls.

Associate Pastor

Fathon helps me track the action items mentioned in a meeting and is a simple way to focus on the conversation without having to jot down notes which derails or delays meetings

Senior Account Manager

I can click a bullet point to be brought to that part of the video, and best of all there's a chatgpt style interface where I can ask it questions about my clients.

Planner Buyer

Fathom is helpful for recording lectures to look at later, but for more casual interactive video calls it can be a lot to go through afterwards

Director of Sales

One of my favorite features is how easy it is to look back at the transcripts from my Zoom calls—being able to quickly review what was said is a total game-changer. Plus, the fact that I can jump straight to the video from any point in the transcript makes follow-ups so much smoother.

Project manager

It makes it much easier to keep track of everything discussed during meetings, and it saves me a lot of time by creating the meeting minutes directly afterward.

Coder

As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible.

Fathom AI is saving me a lot of time by taking notes, summarizing them, and organizing them in ways that make them easy for me to save or share with other people.

Corporate Leadership Coach, Hypnotherapist, Keynote Speaker

I am easily able to provide the recording page for my clients and it makes my 'client notes' so much easier to compile.

When viewing meeting notes on smaller screens (e.g., 13 or 14-inch MacBooks), scrolling through the notes feels a bit uncomfortable, even though the video itself doesn’t take up much space.

What I like best is the interactive video timeline with clickable markers—clicking one of these highlights exactly what’s being said in the transcription.

I no longer have to worry about taking notes during calls, which means I can focus more on the conversation. Plus, the summaries are really helpful for recapping key points and identifying action items.

Head Coach Managing Director

The quick delivery of meeting summaries including bullet point summary and specific action points which during our test have been completely accurate.

Operation Project Manager

Meeting notes, transcriptions, generate tasks discussed, Asking AI, Noting real time meeting insights, etc.

From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan.

It has cut down admin time for me significantly and I've heard from my clients that they love the ease of clicking the email and viewing the part of the recording they want to review.

Lead Client Success Manager

I also like being able to reference back to the recording/transcript for details months later or share the feedback with our product team so they can hear it directly from the client.

Account Manager

I attend a lot of meetings whith clients and it helps me manage the notes of the meeting so that I can refer to them.

I have tried several AI notetakers and Fathom is the most accurate in terms of note taking and creating AI next action tasks.

It's made my life easier, my coaching calls are more effective, my clients are getting better results because they're getting notes automatically sent to them from our coaching calls.

Founder, CEO

Further, the ability to mark specific moments with custom tags is a huge time saver when reviewing calls.

VP Sales and Account Management

I especially like that I can flag sections of the recordings as highlights, objections, questions, & things that I need to address afterward.

Essentially, having the ability to generate a summary without a recording or choose which functions I want to take from a call, although, these are minor asks.

Reviewers indicate Fathom’s Meeting Management helps them stay organized by tracking, reminding, and launching meetings directly from the platform. Users report Fathom integrates with calendars like Outlook and Google, provides timely notifications, and queues up meetings for easy access. They say Fathom’s Meeting Management automates note distribution, supports multiple platforms (including Zoom and MS Teams), and makes it simple to review past meetings. Users feel these aspects reduce stress and let them focus on the discussion. Of the 72 Fathom users who gave detailed accounts of their use of Meeting Management, 86% rated this feature as important or highly important.

Meeting Transcripts

Note Taking

Meeting Summaries

Conversation Focus

Video Recording

Recording Meetings

Reviewing Meetings

Client Support

User Interface

Small Business

Mid-size Business

Large Enterprises

Freelancers

Traq.ai

Traq.ai is a cloud-based conversation intelligence platform that records, transcribes, scores, and analyzes sales calls to deliver.

Operation

Fireflies is a great tool that boosts productivity and offers prompt, reliable customer support.

Business Partner

All in all very satisfied with the product and also their customer support team is very prompt in resolving issues.

Fireflies.ai is an AI-powered meeting assistant that transcribes, summarizes, and analyzes team conversations across meetings, email, chat, and CRM platforms. The software offers automatic transcription in over one hundred languages with speaker recognition, generates detailed meeting summaries with action items, and provides searchable transcripts with conversation intelligence features including sentiment analysis and topic tracking.

Autonomous Task Execution

Conferencing

Dashboard

Decision Support

Real-Time Language Translation

Transcript Search & Annotation

Reviews for Fireflies come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Marketing and Advertising (9%), and Financial Services (6%). The most frequent use case for Fireflies cited by reviewers is call recording (76% of reviewers).

Users and use cases

Some reviewers find Fireflies offers a strong cost-benefit ratio and appreciate the generous recording minutes in paid plans. However, users report high costs for individuals, frustration with unclear billing, and limitations for lighter users or smaller teams.

Value for money

Fireflies is a call recording solution offering key features such as call recording, automatic transcription, conferencing, collaboration tools, and CRM integration, among others.

Basic

Recurring technical problems

It does not know what it gets wrong and so can make repeat errors, especially with technical terms, jargon and names.

The UI can be a bit buggy and often feels like it isn't quite "ready" yet.

67% of reviewers feel negative about Fireflies’ bugs and issues. Reviewers report frequent errors in speaker identification, sentence structure, and technical term recognition, often requiring manual corrections. They mention recurring typos, misattributed names, and occasional inaccuracies in summaries. Users indicate that the software can be buggy, with problems transitioning between devices, laggy performance, and occasional login difficulties. Some say these issues make the tool feel unfinished and hinder broader adoption, especially when accuracy is critical for their work.

Complex and costly pricing

Strategy and E-Mobility Manager

It was not clear at all that adding team members to my pro subscription would have an additional cost; this should be more explicitly detailed before adding team member, since everything along the process looks easy and friendly...but when the next month's bill came, I ad been charged with USD 20 additional PER team member... and I never received a warning about it.

Founder

cost is a bit high with ai credits as an additional fee above subscription that defaults to auto-top up, chrome plugin sometimes fails to engage.

38% of reviewers feel negative about Fireflies’ pricing. Users report frustration with additional fees for AI credits, unclear costs for team members, and required multi-seat purchases even for solo users. They mention that advanced features are locked behind higher tiers, making the service expensive for individuals or small teams. Reviewers indicate that the lack of affordable options and surprise charges can be a barrier, especially for students or those with infrequent use. Some find the subscription model and billing navigation confusing and restrictive.

Strong perceived value

CEO and Founder

From a value-for-money perspective, it delivers strongly, especially considering how much time it saves on note-taking, follow-ups, and internal communication.

GM Europe

Great value for money and a ton of additional business intelligence I can now weave in into my other commercial processes.

100% of reviewers feel positive about Fireflies’ value for money. Users indicate that the tool’s features and accuracy justify the investment, especially considering the time and effort saved on note-taking and follow-ups. They appreciate the combination of reliable AI-generated content, ease of use, and business intelligence benefits. Reviewers frequently mention that Fireflies delivers more value than expected compared to similar tools, making it a worthwhile addition to their workflow. Many find the pricing reasonable for the quality and breadth of features provided.

Significant time savings

100% of reviewers feel positive about Fireflies’ time-saving capabilities. Users report that the tool consistently saves them substantial amounts of time by automating meeting documentation and minimizing manual follow-up. They appreciate how it keeps information organized, reduces errors, and allows for quick retrieval of important details. Reviewers say the tool is especially valuable for those with frequent meetings, helping them stay on top of tasks without missing critical information. Many mention that the time saved translates directly into improved work quality and less stress.

Fathom vs Fireflies Comparison (2026)

Fathom

Fireflies

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives