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Gong vs Fireflies Comparison (2026)

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Fireflies

Overview

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

Fireflies.ai is an AI-powered meeting assistant that transcribes, summarizes, and analyzes team conversations across meetings, email, chat, and CRM platforms. The software offers automatic transcription in over one hundred languages with speaker recognition, generates detailed meeting summaries with action items, and provides searchable transcripts with conversation intelligence features including sentiment analysis and topic tracking.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

561

467

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

4.9

735

655

Value for money

Ease of use

Features

Customer support

96%

would recommend this app

Pros

“It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.”

Darby C.

Account Executive

“I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.”

Marissa W.

Senior Account Executive

“The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).”

Kyle P.

COO

Pros

“The ability to search transcripts for specific keywords or concepts allows me to recall vital contract details or strategic pivots instantly.”

Dr. H.

Founder and CEO

“We've been using it for a year now and it has been a gamechanger for our organization, time optimization and even the satisfaction of our clients as they receive their own summary and action plan for each meeting”

Daniela J.

COO

“Great, the transcriptions are used to expand on the information that is addressed on the meetings, while the intelligent summaries are great ways to so the key points of the meeting minutes after the meeting has ended or while the meeting is running”

Pablo R.

Automatization and process improvement

Cons

“Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.”

Angie P.

VP, Revenue

“This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.”

Neel P.

Sales Operations Manager

“However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.”

Neel P.

Sales Operations Manager

Cons

“Transcription accuracy dips with heavy crosstalk, strong accents, or a lot of industry-specific jargon and proper nouns, so I still have to review and clean up names and technical terms before anything client-facing goes out.”

Seth W.

Grant Specialist

“I found it difficult to understand how to configure Fireflies so that meeting notes are automatically created and linked across all of my Pipedrive pipelines.”