InsideSales Pricing, Features, Reviews & Comparison of Alternatives


Sell More with an AI System of Growth

3.5/5 (24 reviews)

InsideSales overview is the only fully integrated sales acceleration platform that delivers the visibility, productivity, and effectiveness customers require to sell more. The InsideSales platform includes sales communications, email tracking, gamification, prioritization, forecasting and more – all built on Neuralytics, a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simp


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InsideSales screenshot: Click-to-call panel live within SalesforceScience Holds the Key   //   InsideSales.comInsideSales screenshot: Placing and logging a call within the Contacts tab of SalesforceInsideSales screenshot: Calling on a custom built list within Salesforce using's PowerDialerInsideSales screenshot: Sending an email with PlaybooksInsideSales screenshot: Scheduling a call within PlaybooksInsideSales screenshot: Viewing open tasks within PlaybooksPlaybooks  //

InsideSales reviews

Value for money
Ease of use
Customer support
Valerie Papa

I was formerly an InsideSales LMP administrator and user

Used other for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.

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I've used insidesales at 2 companies for outbound dialing through Salesforce

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks

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Daniel Rodrigue

Over Hyped Over Promised - Completely irrelevant

Used daily for 6-12 months
Reviewed 2018-08-14
Review Source: Capterra

It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.The interface is fairly simplistic and easy to use

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Kyle Yantis

Great for pointed/targeted campaigns!

Used daily for 6-12 months
Reviewed 2018-08-07
Review Source: Capterra

I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better. Mostly, it has its strength in a "set it and forget it" campaign with highly targeted contacts. A group over 50 per campaign will bog down the process but it's great for knowing what to tackle during your day.

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Bita Davoodi

Wonderful updates since last year. Convenient features.

Used daily for 6-12 months
Reviewed 2018-07-25
Review Source: Capterra

The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool. Another pro worth mentioning is how responsive the team has been with creating features that customers requested. We asked and they delivered.

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InsideSales pricing software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

InsideSales features

Sales Analytics

API (118 other apps)
Activity Dashboard (73 other apps)
Activity Tracking (49 other apps)
Automatic Notifications (41 other apps)
CRM Integration (94 other apps)
Collaboration Tools (35 other apps)
Contact Database (40 other apps)
Customizable Templates (33 other apps)
Data Import/Export (32 other apps)
Email Integration (43 other apps)
Lead Capture (33 other apps)
Monitoring (41 other apps)
Quote Management (34 other apps)
Real Time Data (44 other apps)
Reporting & Statistics (32 other apps)
Sales Reporting (42 other apps)
Sales Tracking (39 other apps)
Search Functionality (41 other apps)
Third Party Integration (56 other apps)

Additional information for InsideSales

Key features of InsideSales

  • one-click calling, voice transfers, voicemails and e-mail
  • Outbound local calling
  • Real-time performance rankings and notifications
  • Area code overlay management
  • Intelligent call distribution, interactive voice response
  • Local effectiveness analytics
  • Call transfers and automatic lead creation
  • Click-To-Call™
  • Recording & Monitoring, Response Loop
  • Automatic Call Logging in Salesforce
  • Automatic call logging for accurate tracking
  • Geo Call Tagging
  • Call Salesforce records with a single click
  • Call Recordings and Monitoring
  • Record a call and attach it to the activity
  • Real-Time Web Lead Capture
  • Inbound local call availability
  • Custom Report Engine
  • Local to ACD/IVR routing
  • Customizable Fields and Layouts
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Playbooks Benefits:

Maximize funnel conversion with customized plays for different campaigns, segments or products
Leverage predictive tools to reduce wasted effort and increase effectiveness

PowerDialer Benefits:

Over 400% increase in web lead response rates
Up to 24% increase in conversations and 32% increase in close rates
Increase contact rates by up to 38%

Platform Benefits:

Increase close rates by over 20% with predictive prioritization
Lift rep productivity by over 35% with gamification
Start the quarter with over 80% forecast accuracy
Increase revenue by up to 30% in 90 days with integrated sales acceleration platform

LocalPresence Benefits:

Increase contact rates up to 38% when switching from a toll free number
Increase contact rates up to 25% when switching from a long distance number
Obtain a local network presence in all major markets
Provide local access for customer communications
Gain visibility using geo-targeted tracking metrics