Playbooks Pricing, Features, Reviews & Comparison of Alternatives

Playbooks

Sell More with an AI System of Growth

3.5/5 (34 reviews)

Playbooks overview

What is Playbooks?

Playbooks by XANT - formerly InsideSales.com - is the only fully integrated sales acceleration platform that delivers the visibility, productivity, and effectiveness customers require to sell more. The Playbooks platform includes sales communications, email tracking, gamification, prioritization, forecasting and more – all built on Neuralytics, a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simp
www.insidesales.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Brazil, Canada, Europe and 3 other markets, India, Mexico, United Kingdom

Supported languages

English
Playbooks screenshotScience Holds the Key   //   InsideSales.comPlaybooks screenshot: Sending an email with PlaybooksPlaybooks screenshot: Scheduling a call within PlaybooksPlaybooks screenshot: Viewing open tasks within PlaybooksPlaybooks screenshotPlaybooks screenshotPlaybooks screenshotPlaybooks screenshotPlaybooks  //  InsideSales.com

Playbooks reviews

Value for money
Features
Ease of use
Customer support
  3.3
  3.6
  3.7
  3.3
Anonymous

Super fantastico pipeline management tool

Used daily for 1-2 years
Reviewed 2018-12-06
Review Source: Capterra

Pros
InsideSales.com is one of my favorite tools to use to manage our sales pipeline with all the features you need to manage, track, follow up, and contact leads. Plus they have a gamification feature for sales teams!

Cons
While InsideSales.com is a fantastic tool, it requires integration with a well known CRM which is costly and frustrating to be honest with all the other fantastic, but smaller CRM companies available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

InsideSales.com Review

Used daily for 6-12 months
Reviewed 2019-06-01
Review Source: Capterra

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

Pros
- Integration with MS Outlook - Out of the box and no extra cost integration with Microsoft Dynamics CRM - Short implementation - Short ramp time - Ability to delete a play at the Manager view

Cons
- Once a play is live, you cannot add a step in the active play - Inability to see the open or click percentage in the tool - Cannot do round robin call monitoring - Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mihai Ban

Good if it works, terrible if it doesn't

Used daily for 2+ years
Reviewed 2019-07-03
Review Source: Capterra

One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way. Will definitely be looking for other Dialer and Inside Sales tools.

Pros
I liked that it was easy to use and train users.

Cons
Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Kyle Yantis

Great for pointed/targeted campaigns!

Used daily for 6-12 months
Reviewed 2018-08-07
Review Source: Capterra

Pros
I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better. Mostly, it has its strength in a "set it and forget it" campaign with highly targeted contacts. A group over 50 per campaign will bog down the process but it's great for knowing what to tackle during your day.

Cons
It can be very difficult to manage your campaigns but they have been working to fix this by enabling pauses of plays or contacts within a campaign. A few times we have had difficulties with Playbooks bogging down Google Chrome and causing it to crash, but those issues have been fixed.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

used as a calling software

Used occasionally for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

good for automated intelligent telesales, allows for segmentation and predictive modeling.

Pros
the dialer software plug-in integrated well with our crm and that was a very good addition, we were able to build custom lists based on our target market and customer profile automatically, even the dialing was fairly automated. We also tried using insidersales for adding intelligence and enrichment into our existing account base. that was okay but nothing great.

Cons
this is a good software if your sales volumes are high and heavily dependent upon telemarketing, else you would be investing a lot of money and time in a software that performs mediocre at best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Playbooks pricing

Pricing options
Free trial
Subscription
View Pricing Plans

InsideSales.com software is highly customizable—a product expert will contact you to discuss a specific proposal tailored to your needs.

Playbooks features

API
Activity Tracking
Email Integration
Sales Analytics
Sales Reporting

Activity Dashboard (108 other apps)
Automatic Notifications (60 other apps)
CRM Integration (135 other apps)
Collaboration Tools (61 other apps)
Contact Database (71 other apps)
Contact Management (72 other apps)
Customizable Templates (61 other apps)
Data Import/Export (69 other apps)
Lead Capture (55 other apps)
Lead Management (72 other apps)
Real Time Data (67 other apps)
Reporting & Statistics (73 other apps)
Search Functionality (75 other apps)
Third Party Integration (109 other apps)
Workflow Management (55 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Playbooks

Key features of Playbooks

  • Area code overlay management
  • Automatic Call Logging in Salesforce
  • Automatic call logging for accurate tracking
  • Call Recordings and Monitoring
  • Call Salesforce records with a single click
  • Call transfers and automatic lead creation
  • Click-To-Call™
  • Custom Report Engine
  • Customizable Fields and Layouts
  • Geo Call Tagging
  • Inbound local call availability
  • Intelligent call distribution, interactive voice response
  • Local effectiveness analytics
  • Local to ACD/IVR routing
  • Outbound local calling
  • Real-Time Web Lead Capture
  • Real-time performance rankings and notifications
  • Record a call and attach it to the activity
  • Recording & Monitoring, Response Loop
  • one-click calling, voice transfers, voicemails and e-mail
View All Features

Benefits

Playbooks Benefits:

Maximize funnel conversion with customized plays for different campaigns, segments or products
Leverage predictive tools to reduce wasted effort and increase effectiveness

PowerDialer Benefits:

Over 400% increase in web lead response rates
Up to 24% increase in conversations and 32% increase in close rates
Increase contact rates by up to 38%

Platform Benefits:

Increase close rates by over 20% with predictive prioritization
Lift rep productivity by over 35% with gamification
Start the quarter with over 80% forecast accuracy
Increase revenue by up to 30% in 90 days with integrated sales acceleration platform

LocalPresence Benefits:

Increase contact rates up to 38% when switching from a toll free number
Increase contact rates up to 25% when switching from a long distance number
Obtain a local network presence in all major markets
Provide local access for customer communications
Gain visibility using geo-targeted tracking metrics