Outreach vs Outplay

Substrata

Salesloft

Slack

Cloud-based B2B sales platform using deep learning to decode behavioral signals and guide deal strategy for revenue teams.

Cloud-based AI revenue orchestration platform for B2B sales, RevOps, and customer success teams, with pipeline management and.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Rev Ops Manager

The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back.

Account executive

Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team.

Social Media Manager

Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction.

Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist.

Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase productivity, drive smarter, more insightful engagement with their customers, and helps teams design, measure, and improve workflows so every rep can sell like your best rep.

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automatic Transcription

Budgeting/Forecasting

Calendar Management

Calendar/Reminder System

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Tracking

Call Transcription

Chatbot

Collaboration Tools

Communication Management

Contact Database

Contact Management

Content Delivery

Content Management

Content Sharing

Conversation Intelligence

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Management

Data Visualization

Deal Management

Drag & Drop

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Employee Coaching Tools

Engagement Tracking

Forecasting

For Sales Teams/Organizations

Goal Management

Interaction Tracking

Lead Capture

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Meeting Management

Microlearning

Multi-Channel Communication

Natural Language Processing

Onboarding

On-Demand Recording

Opportunity Management

Performance Management

Performance Metrics

Personalization

Pipeline Management

Pipeline Reports

Predictive Analytics

Predictive Dialer

Prioritization

Prospecting Tools

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Recording

Reminders

Reporting/Analytics

Reporting & Statistics

Sales Activity Management

Sales Forecasting

Sales Onboarding & Training

Sales Pipeline Management

Sales Planning

Sales Reports

Sales Trend Analysis

Scheduling

Search/Filter

Sentiment Analysis

Source Tracking

Strategic Planning

Task Management

Templates

Third-Party Integrations

User Management

Visual Analytics

Workflow Automation

Workflow Management

The Outreach integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.7 out of 5 for its integration with Outreach.

Integrations

By industry, Outreach reviewers are most commonly professionals in computer software (40%). The most frequent use case for Outreach cited by reviewers is as a sales engagement platform (61% of reviewers).

Outreach

Web-based

HubSpot CRM

Yesware

Salesforce Sales Cloud

Gong

Groove

Engage 

 Call (Voice package)

 Meet

 Deal

 Forecast

 Amplify

Frequent technical disruptions

Their sales team was bad and initially we didnt sign up, then after trailing another and also being frustrated with that one, we made a stupid decision to just go with Outreach, forced to buy their video onboarding, their support takes forever to answer and most answers are incorrect, when their software crashes they have a robotic response that their team gives which is reboot, they will tell that over and over, when in reality their app fails because of mismatching data on the import that they can't handle correctly.  

78% of reviewers feel negative about Outreach’s bugs and issues. Some users report recurring glitches, crashes, and slow load times that disrupt their daily workflow. Reviewers indicate that integration problems with CRM systems and mailbox syncing often lead to data mismatches and lost productivity. Some users say formatting errors, failed imports, and unreliable connections create frustration, especially when hours of work are negated by hidden errors. Reviewers find troubleshooting difficult, with support responses frequently delayed or ineffective, and they feel ongoing bugs make the tool unreliable for consistent sales operations.

Flexible workflow automation

95% of reviewers feel positive about Outreach’s task automation. Some users report that automation features save them significant time by reducing manual work and streamlining repetitive tasks. Reviewers indicate that the platform’s flexibility allows them to customize workflows for different sales roles and integrate with their CRM. Some users say automation helps them focus on high-priority accounts while efficiently managing mid-market and SMB outreach. Reviewers appreciate being able to set up triggers and rules that scale their outreach efforts, and they find the ability to automate nearly every aspect of their workflow especially valuable.

Streamlined sales engagement

The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems.

Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and executing messaging, and allows for visibility across our team and sales org.

95% of reviewers feel positive about Outreach’s marketing and sales capabilities. Some reviewers find that the platform centralizes sales activities, making it easier to manage outreach, schedule meetings, and follow up with prospects. Users think integrations with CRM systems enhance workflow efficiency and reduce time spent switching between tools. Reviewers appreciate features that enable them to build sequences, templates, and analytics for prospecting, helping teams stay organized and productive. Some users say the platform supports both outbound sales and retention, and they value its impact on maximizing appointments and closing deals.

Account Development Manager

My experience with outreach has been overall positive, as it is a fairly straightforward, easy to set up and use outbound tool. But at the the same time, I do wish Outreach would allow for additional administrative and user customization and even deeper integrations with other tools in order to truly beat some of its competitors long term.

Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes.

Sales Ops Manager

Outreach provides great value for the money - the core email and sequencing product is still the best on the market

AI chat support works and routes to a human when needed

Outreach is the do it all tool for outbound sales teams.

The Kaia call recording is functional and affordable

I'm familiar with the interface and options, but it could use an overhaul.

The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right.

Account Executive

overall positive, it's an app that saves time with your day to day sales activities between calling, emailing, sequencing etc.

Business Development Representative

We were able to keep track of our own dials as well as see where the team stood.

Our ability to adapt our sales plan in real time is greatly enhanced by this.

I love the ability to create your own "sequences", ease of integration, and customization within

Sales

I like how easy it is to add people into sequences and create structured steps to ensure I am reaching out to the right people at the right time

Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do.

Interface navigation can be a little challenging sometimes.

Sales Enablement

For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time.

We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition.

I use Outreach to perform my everyday tasks as an SDR and without it I would be lost.

Senior SDR

The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks.

Customer Marketing Manager

I use Outreach on a weekly to monthly basis to bulk email groups of customers who have been specifically pre-selected and then uploaded onto the platform.

Head of Sales

It's the best tool to use for prospecting at scale.

Account manager

Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach.

Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear.

I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis

Outreach makes sales automation simple and efficient.

Head of Global Revenue Development

Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward.

Head of Digital Operations

After using this software for a while, we are now recommending it also to the students of our courses in eCommerce business for agencies, because outreach allows you to find new customers and business opportunities and to keep everything under control.

Analyst

Simple integration with Salesforce and seamless sync of data, good calls platform,  meeting scheduling, nice sequencing tool, Salesforce Opportunity overview in Outreach itself, email templates.

Then within a matter of clicks I can have one email sequence sent out to hundreds of contacts.

My team and I had a great experience with Outreach!

Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong.

Operations Manager

This was a very effective tool for email marketing and customer outreach campaigns, well-suited for selling on the mid-market segment and above.

Associate

slow sometimes, additional integrations can be costly, hasnt solved for autoreply emails, campaigns can look like spam to the recipient

The call recording and sales engagement provides me all the services one needs in sales.

Group Talent Acquisition Lead

Outreach's collaborative capabilities and ready-made templates allow all team members to engage.

Sales manager

I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized.

Using this software cut our call volume in half, we had our WORST sales month in 2 years, we had so many problems getting set up, their software crashes, notes fail to save, hubspot integration is a joke, stand alone you lose features like deal pipeline, you can not sort by last time called, their throttles don't work as explained, cannot text, the list of cons goes on and on...

Manager, Strategic Alliances and Partnerships

The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle.

The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft.

Account Executive 

The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.

Having to close out of current sessions and restart due to connectivity

Digital marketer

By integrating it with CRM we can maintain a record of each prospects email communications, calls, and meetings.

Account Representative

With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email.

Outreach vs Outplay Comparison (2026)

Outreach

Outplay

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives