Salesforce CPQ Reviews

Salesforce CPQ

Next generation Configure Price Quote (CPQ) apps

4.26/5 (38 reviews)

Pros
  • It's has been a very good experience for the business units that are using it right now inside the company, we are taking efforts to make it useful for all the company.Verified ReviewerRead the full review
  • We have been using CPQ for a few months now and have a better overall pipeline for products. The quote templates that CPQ can generate are much cleaner than the traditional salesforce quote tool.Razae M.Read the full review
  • We have so many different SKUs, pricing from different product families, various discounts etc all are been taken and we are happy.Shahid S.Read the full review
Cons
  • On the implementation end like any other product it has to be done right the first time to avoid costly mistakes and missed deadlines.Andre L.Read the full review
  • The pain has eased in the weeks and months following.Justin Y.Read the full review
  • New to steelbrick... still working thru some obstacles.Jamie B.Read the full review
89%
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Andre Little

Accurate and Professional Sales Quotes

Used daily for less than 6 months
Reviewed 2019-05-03
Review Source: Capterra

Pros
Integrates well with the suite of Salesforce products that are already on the market. I have both implemented and have been an end user purchasing through the CPQ tool and both experiences have been worthy of praise.

Cons
On the implementation end like any other product it has to be done right the first time to avoid costly mistakes and missed deadlines. It's a hot in demand product but not many consultancies no how to do it right. Make your best decision to pick the right team to implement and help adopt this as a useful tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Valentine

Steelbrick is Promising

Reviewed 2015-09-03
Review Source: Capterra

We looked at a few CPQ tools to help us automate a few obstacles in our (complicated) SaaS model. Steelbrick was the best solution out there for your buck. Pros: We were in a situation where our current (custom) CPQ solution did not allow the flexibility to add new products, adjust order forms, support local currencies (without an expensive developer resource) and it really empowered out business to address new opportunities by being able to do these things. There are a lot of objects and we needed to use them all to make our multi-year product model work and it seemed daunting, but really, I was able to pick up how everything fit together after a few days of diving in and playing around. The support and customer service team are absolutely amazing. Special shoutout to my CSM (Kelly Wilson) who responds day and night to emails and is always willing to find time to get on a call. Our primary support agent (ChrisL) is also really smart and easy to work with. No implementation of CPQ goes perfect, but we had great implementation engineer (ChrisT) and implementation consultant (ChrisH) who really PARTNERED with us to make sure the tool was what we needed to accomplish our goals. You can trust the product management team. We have already seen features that they have promised to us (contract amendments, for example). Cons: - We did not realize this until after implementation (and product management has promised us that it is a high priority), but the CPQ tool will only work in full data replica sandboxes. Partial and dev sandboxes do not bring over the 20+ object records that come with Steelbrick. You will need to make sure you also consider some data migration solution between environments. You can do this yourself. I did it once successfully and it took 4 hours. :( - CPU timeout errors. If you have complicated pricing on multi-year products and you make changes to those quotes (for example changing a 5 year deal to a 3 year deal), we often get a "CPU timeout" error. We can't ever get beyond this. We need to build a new quote. :( Again, Steelbrick product management has assured us that this will be addressed in future releases with more precise code.

Rating breakdown

Ease of use
Customer support

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Anonymous

Not as easy to integrate as it is made out to be

Used daily for 6-12 months
Reviewed 2019-02-05
Review Source: Capterra

I need to put this disclaimer in front of what I'm about to write, because it will sound critical. I left the company using CPQ about seven months after we started to integrate it into our SalesForce platform. So, it may have ended up being a success. At the time I left, it was not a success. Not a failure either. Maybe the payback was still coming. It was sold to us as being a quick, seamless integration that would be easy to get up and running and customized to our business model. It was not that. It is a potentially elegant solution that we wanted to use so we could scale up our selling process and hopefully reduce the sales cycle. There was no evidence that it succeeded in doing that for us.

Pros
I love the concept of starting the quoting process and having that all captured in the CRM database. Also, that it looks and feels like SalesForce so the sales people are not scared off by it immediately.

Cons
The spin-up was very difficult. It did not work as seamlessly as advertised. Ultimately, it required us to rely on a consulting agency that did not show the same level of quality and customer service that one would expect if dealing directly with SalseForce. It turned out to be much more costly than expected to implement this "plug-in."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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CECILIA OLIVA

One of the best CRMs

Used daily for 2+ years
Reviewed 2019-12-30
Review Source: Software Advice

Overall, Saleforce.com helped me drive my sales into a better direction giving me a clear view of my performance and serving as a guide to what was needed to keep my sales in check.

Pros
I used Salesforce for the past 6 years as a Sales Director in a fashion firm. We used it on a daily basis to keep us informed of our performance, give us a complete view of our clients and monitor our work with numerous reminders and reports.

Cons
The reports are customizable but it can require a bit of a learning curve. The alerts, unless managed can become a bit of a pain.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lonnie Barish

Executive Director

Used daily for 1-2 years
Reviewed 2017-08-18
Review Source: Capterra

Ultimately we received no benefit

Pros
Lots of customization options and flexibility. Native to the SalesForce environment. Pricing on a per user basis.

Cons
We spent over 9 months planning and working with a Systems Integration Partner (SIP) recommended by SalesForce. The project involved an Executive sponsor, various team members from different departments, a Project Leader, and our SalesForce Admin. We carefully planned the design of the system and each step of the way worked closely with the SIP but we couldn't get it to work. To many options, rules, settings, etc. We were promised that it wouldn't be hard. WRONG!!!! WE WASTED VALUABLE STAFF RESOURCES FOR NOTHING! We advised SalesForce of this and they still won't let us out of our 3 year contract even after paying for 1 year of development that netting bupkis. This Software is lots of promises with no ROI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Shahid Shaikh

Incredible quoting tool cover all our exception cases.

Used daily for 2+ years
Reviewed 2019-08-20
Review Source: GetApp

Our product array is huge and our discounts system is complicated, we needed a tool which can handle most of our exception cases. CPQ can leverage most of our requirement.

Pros
It is very easy and user friendly, even if you're new you can grasp easily. We have so many different SKUs, pricing from different product families, various discounts etc all are been taken and we are happy. Multiyear quoting, contracted pricing and others are very simple using CPQ

Cons
Contracted pricing isn't flowing from partner to customer account. Incremental quote for Multi year deals should be made available with CPQ rather with CPQ plus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

SALESFORCE CPQ FOR YOU

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Salesforce CPQ has helped the vendors to sell the products and services very fast with no help of the technical support team because they can see the catalog updated all the time. And if the client like they can generate the proposal very fast.

Pros
- All the products and services live in the same place. - You can generate proposals - Can Integrate many tools in CPQ like DocuSign and Xauthor -You can update or upload information very fast by using Data Loader

Cons
- We need more support team to solve our doubts or problems - More guides or videos for the application (Translated in Spanish )

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

A Scalable Quoting Platform

Used daily for 1-2 years
Reviewed 2018-05-21
Review Source: Capterra

Create internal/operational efficiencies Improve business process agility Improve business process outcomes

Pros
The application provides rich functionality in product catalogs, commerce and report generation and is scalable to support future organizational growth. The user on boarding is easy due to cloud based solution. Support of solution to run on Mobile platform and channels drives high adoption

Cons
Lack of maturity of pre-built integration APIs or adapters with other products / applications which can be improved further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Bit of a learning curve

Used weekly for 6-12 months
Reviewed 2019-03-18
Review Source: Capterra

Consistency across quotes, pricing integrity, speed of producing quote docs, order forms.

Pros
When things (namely quotes) have become complicated, and you're selling multiple lines of business, lots of options, multiple years, with lots of variance this (CPQ) is a must have. SF CPQ is attractive to Salesforce users because there is that layer of familiarity and notion that it's part of the ecosystem.

Cons
For a Salesforce's owned product inside salesforce...the CPQ line formerly Steelbrick still isn't up to a level of performance where I feel it's seriously saving (rep's) time. The UI is distinctively Salesforce (lightning not classic) but the speed makes me question whether it's yet native to Salesforce. This is far from building a personal shopping cart on Amazon, adding and subtracting items with agility.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Razae Mabanta

Increase sales user adoption with CPQ

Used daily for 6-12 months
Reviewed 2019-05-24
Review Source: Capterra

We have seen an increase in user adoption overall since implementing this tool

Pros
We have been using CPQ for a few months now and have a better overall pipeline for products. The quote templates that CPQ can generate are much cleaner than the traditional salesforce quote tool.

Cons
Support agents are slower to respond but it’s ideal to have a developer to assist with custom configuration when building out CPQ

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

A great alternative to get fast proposals.

Used daily for 1-2 years
Reviewed 2019-02-16
Review Source: Capterra

It's has been a very good experience for the business units that are using it right now inside the company, we are taking efforts to make it useful for all the company.

Pros
I liked the Salesforce integration, we were looking for an alternative to get more detail in cost, price and quotas for our customers inside the same Salesforce platform.

Cons
At the beginning you have to make clear your business objetives to map all the fields you will use in this platform. To define the right catalogs is crucial to make this tool work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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amrit patil

Salesforce CPQ User review

Used daily for 1-2 years
Reviewed 2019-05-07
Review Source: Capterra

Pros
Bundling of sub products and accessories with specific price points was an important consideration for us while selecting Steelbricks CPQ. They have most of the business scenarios covered out of the box.

Cons
CPQ has a steep learning curve. However, once you spend the initial hours in the training , you get better at it. It took us time to train the inside sales to configure products themselves for standard bundles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Talha Anwar

Well integrated Quoting tool

Used daily for 6-12 months
Reviewed 2019-02-10
Review Source: Capterra

This product has Increased our revenue, increased productivity and decreased time spent on excel sheets.

Pros
Very well integrated with all salesforce applications all my contacts, clients, emails, quotes. Calendar and call back all in one place with reminders. Help things organized and make it easy to meet your sales goals. The ability to have multiple rate quote packages that can be updated anytime easily.

Cons
Costly for medium sized enterprises. calculation times can be sometimes slow

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephanie P

Great product for quotes and renewals

Used daily for 1-2 years
Reviewed 2016-12-08
Review Source: Capterra

I have been using Steelbrick CPQ for over a year and I love this product, it allows me to create orders and renewals for my customers all at a click of a button.

Pros
Being able to easily create quote and send to my customers

Cons
doesn't always work the way i want

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gina Costantino

Need more detail for set up

Reviewed 2015-09-03
Review Source: Capterra

My involvement with SteelBrick was working on setting up the SKUs with the configurations that were set up by the IT team. Most of the training and knowledge transfer time with Etherios was designated to the configuration set up, but no time was allocated to showing us how to upload new SKUs moving forward. Templates or configuration names and fields were not provided. When asking Etherios for the documentation multiple times, they had said they would not leave us high and dry. Unfortunately, that's exactly what happened. It took our project manager to reach out to SteelBrick directly to request this documentation. It would be very difficult for any company to continue managing their system with this software without instruction on how to maintain new information moving forward. With regards to the set up that was done by SteelBrick for the quoting portion of the software, it seems that Sales is efficiently and effectively using it.

Rating breakdown

Ease of use
Customer support

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Anonymous

New CPQ User

Used daily for less than 6 months
Reviewed 2018-10-16
Review Source: Capterra

Too many steps with previous platform to send a contract and too many required fields.

Pros
CPQ has been an easy way to get quotes out and quickly make changes versus the old software we were using. CPQ generates documents quickly for me to send out and adding in different products has never been easier.

Cons
Some growing pains with CPQ as we roll it out across the team but much better than our previous solution.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Salesforce CPQ for over a year and I love this product

Used weekly for 1-2 years
Reviewed 2018-03-05
Review Source: Capterra

Pros
Creating quotes, submitting for approval, adding products, etc.. It all works great and it's done wonders for our company

Cons
A bit object/field heavy and a beast to manage. It takes basically one full time person to manage for a big company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Marcus Sandelowsky

Flexible enough for any Product configuration

Reviewed 2015-09-08
Review Source: Capterra

So we have a very complicated set up in terms of products and pricing. All of my company's contracts have just slightly different terms (i.e. product 3 is 25% of the sum of products 2 and 3 for client one but 30% for client two but 20% with a $5000 minimum for client 3). With some creative problem solving assistance from our implementation team, we were able to make it so that our Sales team only sees the products associated with each client and get all of the product calculations to function appropriately (even though we didn't use Price actions) The only con that I can think of is that the Quote templates are somewhat buggy, and it's best if you know HTML since the WYSIWYG editor is temperamental. Once they are set up, however, cloning templates and adapting are a breeze.

Rating breakdown

Ease of use
Customer support

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Dale Barbee

lots of room for improvement. but not much competition

Used daily for 1-2 years
Reviewed 2016-10-04
Review Source: Capterra

It works, well 95% of the time. It does have scaling limitations though, so big opportunities chug. Still, it is the best thing we have found right now

Pros
it works well for the most part, and it is pretty intiuitive

Cons
scaling. large opportunities just don't work very well yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Mathew Searle

Steelbrick Review

Reviewed 2016-10-04
Review Source: Capterra

Better than most CPQ tools for long term SaaS contracts. It has a few bugs to work out still, but is a young and quickly growing company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jeff Rose

A necessary piece, but a struggle

Used daily for 6-12 months
Reviewed 2020-02-07
Review Source: Capterra

Accurate and updated quoting to make sure numbers are accurate between finance and sales.

Pros
Salesforce CPQ allows for out sales reps to build out quotes and communicate the dollar amounts to finance within Salesforce

Cons
It seems like the CPQ functionality is constantly breaking when one attempts to edit a quote once it is created.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Augusto Bisda

Salesforce CPQ

Used daily for less than 6 months
Reviewed 2018-08-20
Review Source: Capterra

So far, after the initial user adoption, feedbacks have been mostly positive.

Pros
The ease of creating Quote and configurating the product.

Cons
Initial rollout could be complicated and cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Gets the job done, but there can be a lot of improvment

Used weekly for 1-2 years
Reviewed 2018-01-16
Review Source: Capterra

Pros
Creating quotes, submitting for approval, adding products, etc.. It all works great and it's done wonders for our company (see the "but" in my cons)

Cons
CPQ could be much more intuitive from the admin end. A bit object/field heavy and a beast to manage. It takes basically one full time person to manage for a company our size (1K+- users ). Not sure if there is anything better though.

Rating breakdown

Ease of use
Features

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Chris Osment

Our company uses SteelBrick for Pricing and Quotes, and Approval Workflow

Reviewed 2015-09-01
Review Source: Capterra

The solution is a good fit for our needs, which include multiple versions of online price book for different customer segments, the Quote builder and proposal document generator, including multiple versions of a Quote for internal and customer reference, and integration with SalesForce.com workflows for pricing or proposal approval. The application has improved sales productivity, as well as organized data for market and business analytics.

Rating breakdown

Ease of use
Customer support

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Joel Naumoff

Exceptional Customer Support for a Powerful Tool

Reviewed 2015-09-01
Review Source: Capterra

We've had Quote Quickly for about four years now, and have had an excellent experience so far. It does what we need it to do, is flexible, and the support is one of the best in our portfolio of vendors. It fit a perfect storm of value and functionality (not too simple/small, but not too big/complex), and we plan to continue to invest. One minor con is we'd like to see an even more simple user interface that what we have today.

Rating breakdown

Ease of use
Customer support

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