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BeyondTrust Remote Support vs LogMeIn Resolve Comparison (2026)
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Good recommendations?
BeyondTrust Remote Support
4.6
(2K)5
1.3K
4
538
3
116
2
17
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
LogMeIn Resolve
4.4
(216)5
121
4
73
3
16
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.
Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
2K
5
4
3
2
1
1.3K
538
116
17
2
- Value for money
- Ease of use
- Features
- Customer support
78%
would recommend this app4.4
216
5
4
3
2
1
121
73
16
4
2
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this appPros
“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”
SQ
Sebastián Q.
Cybersecurity Manager SR
“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”
VL
Vince L.
Director Application Development
“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”
DN
David N.
IT Operations Manager
Pros
“i can quickly create a remote support session, and generate an email link , or provide an access code for the end user needing support.”
William B.
IT Director
“I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere.”
Mai M.
Managing Director
“We needed a remote solution for an IT helpdesk , to facilitate remote screen sharing.”
William B.
IT Director
Cons
“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”
SQ
Sebastián Q.
Cybersecurity Manager SR
“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”
TB
Terris B.
Web Support
“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”
SR
Subba R.
Manager Operations
Cons
“Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.”
JS
Josh S.
IT Coordinator
“The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions.”
AN
Alex N.
System Analysis
“Some of our older machines run extremely slowly when I'm using it to remote in.”
AN
Alex N.
System Analysis
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features39
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Feed
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Android Support
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Apple Support
- Application Deployment
- Application Management
- Application Security
- Applications Consolidation
- Approval Process Control
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Reset
- Automatic Scans
- Automatic User/Device Recognition
- Autonomous Task Execution
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Blacklist
- Broadcast Messaging
- Browsing Restrictions
- Build Automation
- CMDB
- CRM
- Chat/Messaging
- Check-in/Check-out
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-Platform Access
- Cross-system Integration
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable User Interface
- Customization
- DDoS Protection
- Dashboard
- Data Encryption
- Data Import/Export
- Data Loss Prevention
- Data Management
- Data Security
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics
- Diagnostics Tools
- Digital Signage
- Drag & Drop
- Email Attachment Protection
- Email Management
- Email Templates
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- File Management
- File Sharing
- File Transfer
- For Android Devices
- For MSPs
- For iPad Devices
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- ITIL Policy Compliance
- Identity Theft Protection
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Least Privilege
- Live Chat
- Localization Automation
- Location Tracking
- Lockdown Management
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-OS Support
- Multi-Systems Support
- Multi-app mode
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Multiple User Accounts
- Natural Language Interaction
- Network Monitoring
- Network Security
- Network Wide Management
- Next-Generation Firewall
- Notifications
- Offline Access
- Onsite Printing
- Order Entry
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Phishing Protection
- Point of Sale (POS)
- Policy Management
- Print Management
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- QR Codes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Alerts
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Secure Data Storage
- Self Service Portal
- Session Recording
- Session Transfer
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- User Session Management
- Total features180
- AI Copilot
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Access Management
- Active Directory
- Active Directory Integration
- Activity Dashboard
- Activity Feed
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Android Support
- Annotations
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Apple Support
- Application Deployment
- Application Management
- Application Security
- Applications Consolidation
- Approval Process Control
- Assessment Management
- Asset Discovery
- Asset Lifecycle Management
- Asset Policy Management
- Audit Management
- Audit Trail
- Authentication
- Automate Ticket Routing
- Automatic Backup
- Automatic Patch Deployment
- Automatic Reset
- Automatic Scans
- Automatic User/Device Recognition
- Autonomous Task Execution
- BYOD Management
- Backup and Recovery
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Blacklist
- Broadcast Messaging
- Browsing Restrictions
- Build Automation
- CMDB
- CRM
- Chat/Messaging
- Check-in/Check-out
- Cloud Asset Inventory
- Collaboration Tools
- Communication Management
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Cross-Platform
- Cross-Platform Access
- Cross-system Integration
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customizable User Interface
- Customization
- DDoS Protection
- Dashboard
- Data Encryption
- Data Import/Export
- Data Loss Prevention
- Data Management
- Data Security
- Data Separation
- Data Synchronization
- Data Visualization
- Decision Making
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Compliance
- Device Configuration
- Device Enrollment
- Device Management
- Diagnostic Tools
- Diagnostics
- Diagnostics Tools
- Digital Signage
- Drag & Drop
- Email Attachment Protection
- Email Management
- Email Templates
- Encryption
- Endpoint Inclusiveness
- Endpoint Management
- Endpoint Protection
- Enrollments/Onboarding
- Event Logs
- File Management
- File Sharing
- File Transfer
- For Android Devices
- For MSPs
- For iPad Devices
- Generative AI
- Hardware Asset Inventory
- Help Desk Management
- IT Asset Tracking
- IT Incident Management
- IT Risk Management
- ITIL Policy Compliance
- Identity Theft Protection
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Kiosk Mode
- Knowledge Base
- Knowledge Base Management
- Knowledge Base/Ticket Integration
- Least Privilege
- Live Chat
- Localization Automation
- Location Tracking
- Lockdown Management
- Maintenance Management
- Maintenance Scheduling
- Meeting Management
- Mobile
- Mobile Access
- Mobile Asset Inventory
- Mobile Content Management
- Mobile Device Access
- Mobile Device Management
- Monitoring
- Multi - Session Handling
- Multi-Channel Communication
- Multi-Monitor Support
- Multi-OS Support
- Multi-Systems Support
- Multi-app mode
- Multi-platform support
- Multi-step Planning
- Multiple Monitor Access
- Multiple User Accounts
- Natural Language Interaction
- Network Monitoring
- Network Security
- Network Wide Management
- Next-Generation Firewall
- Notifications
- Offline Access
- Onsite Printing
- Order Entry
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Phishing Protection
- Point of Sale (POS)
- Policy Management
- Print Management
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- QR Codes
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Alerts
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Secure Data Storage
- Self Service Portal
- Session Recording
- Session Transfer
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- User Management
- User Session Management
Integrations
- Total integrations11
- Acronis Cyber Protect
- Agiloft
- Autotask PSA
- ChangeGear
- Cherwell Service Management
- ConnectWise PSA
- Dynamics 365
- Freshdesk
- Freshservice
- HaloPSA
- Intelligent Service Management
- JIRA Service Management
- Microsoft Intune
- Microsoft Teams
- Salesforce Sales Cloud
- SentinelOne Singularity Endpoint
- SysAid
- TOPdesk
- Zendesk Suite
- Total integrations11
- Acronis Cyber Protect
- Agiloft
- Autotask PSA
- ChangeGear
- Cherwell Service Management
- ConnectWise PSA
- Dynamics 365
- Freshdesk
- Freshservice
- HaloPSA
- Intelligent Service Management
- JIRA Service Management
- Microsoft Intune
- Microsoft Teams
- Salesforce Sales Cloud
- SentinelOne Singularity Endpoint
- SysAid
- TOPdesk
- Zendesk Suite
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