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IDrive Logo

Cloud backup and storage service for PC, mobile, and servers

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IDrive - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

IDrive overview

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Based on 1200 verified user reviews

What is IDrive?

IDrive is a backup program with key features that include secure data storage, cloud backup, backup and recovery, backup scheduling, incremental backup, encryption, and more.

Who uses IDrive?

Reviews for IDrive come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Photography (8%), and Computer Software (7%). The most frequent use case for IDrive cited by reviewers is backup (85% of reviewers).

What do users say about IDrive pricing?

Most users consider IDrive to provide excellent value for money due to its affordability, generous storage, and multi-device support. However, some reviewers feel post-promotion price hikes and limited storage flexibility make it less cost-effective long-term.

What are the most popular integrations for IDrive?

The IDrive integration most frequently cited by reviewers is Synology Drive, a file sharing product rated 4.4 out of 5 for its integration with IDrive.

Starting price

9.95flat rate /
per month
view pricing plans
try for free

Pros & Cons

Archiving

Affordability

Navigation

Throughput

Retention

Design

IDrive’s user interface

Ease of use rating:

IDrive pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(35)
3-4(314)
5(851)

What do users say about IDrive?

Reviewers appreciate IDrive for its reliable multi-device backup, flexible scheduling, and affordable pricing compared to competitors. They value the ability to back up large amounts of data, including external drives and NAS devices, and say it provides peace of mind for both personal and business use. Many find the setup straightforward and the service dependable for data recovery after hardware failures.

Users report that the interface feels outdated and can be confusing or clunky, especially for beginners. They mention slow initial backup speeds and occasional performance issues, but note that customer support is generally responsive and helpful when problems arise.

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Who uses IDrive?

Based on 1,200 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Photography
Computer Software
Accounting
Others

Use cases

Backup
Cloud Storage
File Sharing
Server Backup
Business Continuity

IDrive's key features

GetApp's analysis of 478 verified user reviews collected between July 2021 and January 2025 identifies IDrive's most critical features and summarizes user sentiment about those features.

Secure data storage

Reviewers appreciate IDrive's secure data storage capabilities. They highlight the ability to create private encryption keys, ensuring that only users can access their data. Users report feeling confident in the security provided, mentioning capabilities like two-step authentication and compliance with industry standards. They find it valuable for storing large amounts of data, including creative assets and sensitive personal files. However, some users note issues with uploading multiple files and the need for high-speed internet for efficient uploads. Of the 114 IDrive users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.

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“Security is important and iDrive allows you to create your private encryption keys that don't get saved on their servers. This means that it's the user's sole responsibility to ensure that these keys are saved securely but accessible to assure recoverability of data.”
GD

Gene D.

IT Consultant

“IDrive lets you set your own encryption key which eliminates the chance that IDrive staff can access or view your data without your authorization. This seems like plenty of security to keep my mind at ease given all the security breaches of late. ”
BM

Blaine M.

Software Engineer


Cloud backup

Users report that IDrive's cloud backup is reliable and protects data from local disasters and malware. They appreciate the ability to access backups from multiple devices and locations, making it convenient for global organizations and individuals alike. Reviewers highlight the ease of use and the ample storage space provided. They also mention the affordability and the ability to back up large files, such as photos and videos, from various devices. Some users note that the upload speeds can be slow, depending on their ISP. Of the 296 IDrive users who gave detailed accounts of their use of Cloud Backup, 97% rated this feature as important or highly important.

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“The cloud back up protects my data from local disasters by storing my back up in another location; it also protects my data from malware by keeping it isolated from my hardware.”
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David M.

Consultant

“With this feature, I can access backups from multiple devices and it is location independent. Assurance of being able to get our files back in the case of loss or damage of our computer systems and hard storage, is very important for a global organization like ours.”
BO

Babajide O.

Global Secretary General


Backup and recovery

Reviewers indicate that IDrive's backup and recovery capabilities are reliable and essential for protecting data. They appreciate the comprehensive backup options, including full system images and incremental backups. Users find the process of backing up and restoring data straightforward and efficient. However, some mention that the user interface can be cumbersome and confusing. They also highlight the importance of being able to recover data quickly in case of hardware or software failures. Of the 182 IDrive users who gave detailed accounts of their use of Backup and Recovery, 96% rated this feature as important or highly important.

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“Backup and recovery are central to IDrive's appeal, offering a reliable way to protect and restore my data. The comprehensive backup options, including full system images and incremental backups, ensure that all my files are securely stored and can b”
JJ

John J.

Technician

“I have the ability to recover data on the fly. A hard drive can go bad at any time, and I now do not have to worry about that since I have all data backed up to the cloud in real-time.”
AD

Anthony D.

Automation Engineer


Backup scheduling

Users report that IDrive's backup scheduling is user-friendly and customizable. They appreciate the ability to set backup frequencies and timings based on their specific needs. Reviewers find it helpful to schedule backups during low-usage hours to minimize impact on accessibility. They also mention the convenience of automated backups, reducing the need to remember to manually back up data. Some users note that the scheduling capability could benefit from additional granularity and improvements for laptops that are not always on. Of the 218 IDrive users who gave detailed accounts of their use of Backup Scheduling, 91% rated this feature as important or highly important.

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“Offers a user-friendly approach to backup scheduling, allowing users to customize their backup frequency and timing based on their specific needs. ”
JL

José L.

Sys Admin

“A backup is only any good if it exists and without scheduling it might not exist. The scheduling feature in iDrive works commendably well, though I would like some additional granularity - for example, all external media drives get a single backup and it would be better to allow each to be scheduled at different times. What is provided works, and - most importantly - ensures that everything is backed up.”
DE

David E.

Professor of Virology


Incremental backup

Reviewers highlight the importance of IDrive's incremental backup feature. They appreciate that it saves time and bandwidth by only backing up changed files, rather than performing full backups each time. Users find this capability critical for managing large volumes of data and ensuring backups are up-to-date. They report that incremental backups help maintain storage space and allow for quick recovery of recent changes. Some users mention that the initial full backup can take a long time, but subsequent incremental backups are much faster. Of the 140 IDrive users who gave detailed accounts of their use of Incremental Backup, 90% rated this feature as important or highly important.

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“I use iDrive to backup thousands of files that are added on a weekly basis but are not modified. So the incremental backup is critical so I don't waste time copying what I already uploaded.”
FS

Fernando S.

SA

“In any backup software, incremental backup is critical, so you do not end up backing up everything every time. iDrive does a great job of quickly figuring out WHAT needs to be backed up and getting that data in the queue to backup.”
MB

Mark B.

Principal


Encryption

Users report that IDrive's encryption feature provides strong protection for their data. They appreciate the use of military-grade AES 256-bit encryption and the option to create private encryption keys. Reviewers feel confident that their data is secure from unauthorized access, both during transmission and storage. They highlight the importance of encryption for sensitive personal and business data. Some users mention the need for clear instructions on using encryption and the ability to manage encryption keys across multiple devices. Of the 146 IDrive users who gave detailed accounts of their use of Encryption, 88% rated this feature as important or highly important.

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“I can use my own custom encryption key and, thus, hopefully be safe from intrusion even in case where iDrive may be legally bound to deliver my data to third parties.”
WK

Wulf K.

-

“Having the full control for encryption is vital for people working at regulated sectors who needs specific privacy settings. IDrive provides all alternatives in functional and ease-to-use way!”
MK

Mehmet K.

Lawyer


All IDrive features

Features rating:

Web access/restoration
HIPAA compliant
Remote monitoring & management
File transfer
Multi-Device support
Secure login
Document storage
Automatic backup
File management
Data synchronization
Activity dashboard
Data recovery
Data storage management
Disaster recovery
Collaboration tools
Backup log
Document management
Continuous backup
User management
Mobile access
VM backup
Two-Factor authentication
Access controls/permissions
Alerts/Notifications
Bare-Metal restore
Scheduled/Automated reports
Reporting & statistics
Monitoring
Compression
Email alerts
Search/Filter
Activity tracking
File sharing
Multiple format support
Policy management
Cloud computing
Remote Server Options
Self service portal
Automated scheduling
Local Server Options

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IDrive pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

0.00

Features included:

  • 10GB Storage

IDrive Personal

9.95

Per month

Features included:

  • One User
  • Unlimited Computers
  • Multiple Devices
  • Automated Backups
  • Remote Management
  • Disk Clone
  • Collaboration
  • 24 / 7 Customer Support

IDrive Team

9.95

Per month

Features included:

  • Access
  • Idrive Express
  • Linux Backup
  • Operating System
  • Support
  • Sync
  • Multiple User Accounts
  • Single Sign-on

IDrive Business

49.95

Per year

Features included:

  • Business Compliance
  • Collaborate
  • Users/Groups
  • Unlimited users
  • Unlimited Computers
  • Priority Support
  • Server Backup and Sync Solutions

IDrive e2

49.5

Per year

Contact vendor for more details

Salesforce Backup

20

Per year

Contact vendor for more details

User opinions about IDrive price and value

Value for money rating:

Of 369 reviews that provide robust commentary on IDrive's price and value, 94% mention it in a positive light.

Most users consider IDrive to offer exceptional value for money, citing its affordability compared to other cloud storage options like Amazon Cloud, Google Drive, and OneDrive. They appreciate the ability to back up multiple devices, including mobiles, NAS, and desktops, under a single account at a reasonable price. Reviewers indicate that IDrive's pricing plans are competitive, with many highlighting the generous storage capacity and the convenience of features like Express Backup service at no additional cost. Users think the promotional pricing for the first year is particularly attractive, and they find the ongoing subscription costs to be fair for the amount of storage provided. Some users report that the free version offers useful features, such as local backups and limited online storage.

However, some reviewers feel that the price increases significantly after the first year, making it less cost-effective in the long run. They also mention that scaling up storage can be more expensive compared to some competitors. A few users express frustration with the lack of flexibility in storage plans and the high costs associated with expanding storage beyond certain limits. Some users report that the pricing structure is not very clear, and they find the costs to be excessive after the initial promotional period.

, and

To see what individual users think of IDrive's cost and value, check out the review excerpts below.

“TB for US$4 (for the first year) is unbeatable - after your first year, the price leaps up to US$75, which is still exceptional value for money!+ Native applications on MacOS, Windows, iOS & Android.+ Secure encryption of all of your data.+ Option to have your files recovered via the shipment of a physical hard drive to your home address.”
TR

Tristan R.

Photographer

“iDrive pricing was unbeatable, and the ability to make my initial data backup with their Express Backup service was super convenient and no added cost.”
RR

Robert R.

CEO

“Unfortunately the company would not allow me to get the 10TB plan for the promotional price - I was going to have to pay full price for it. Unless I completely cancelled out of my plan and then re-signed up with a different account. ”
PB

Patricia B.

Owner

IDrive integrations (2)

Integrations rated by users

We looked at 1,200 user reviews to identify which products are mentioned as IDrive integrations and how users feel about them.

Integration rating: 4.2 (9)

Backup of existing items using an on premise solution and IDrive as a last chance place to retrieve items.

This is main reason that I started using iDrive. I needed an easy to use backup for Synology Drives.

BB

Benjamin B.

Owner

1/2

Other top integrations

IDrive customer support

What do users say about IDrive customer support?

Customer support rating:

We analyzed 83 verified user reviews to identify positive and negative aspects of IDrive customer support.

A large number of users highlight IDrive's customer support as responsive, helpful, and quick to resolve issues.

Multiple users mention that support is available 24/7 via chat and phone, making it easy to get assistance anytime.

A fair number of users appreciate the knowledgeable and patient staff who provide clear answers and follow-ups.

Certain users report slow response times, unhelpful first-line support, or difficulty reaching support through chat or phone.

Support options

Chat
Email/help desk
Faqs/forum
Phone support
24/7 (live rep)
Knowledge base

Training options

Webinars
Live online
Documentation
Videos

To see what individual users say about IDrive's customer support, check out the review snippets below.

“Additionally, I would like to highlight the responsiveness of your customer support team. When I encountered a minor issue with the app, I reached out for assistance, and I was pleasantly surprised by the prompt and helpful response I received.”

AS

Amit S.

Doctor

“Support is excellent and got back with clear and specific answers to our queries within 12 hours and also followed up”

AR

Arte R.

Owner

“Support is a bit slow to respond, and first line support don't seem to have much knowledge so have to check everything which is slower still, although they are polite and always got to an answer in the end.”

MH

Mark H.

Owner and Maker

IDrive FAQs

Q. What type of pricing plans does IDrive offer?

IDrive has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available


Q. What is IDrive used for?

IDrive offers a backup and storage service with a desktop client and mobile apps for corporate users. It also offers image-based mobile, external hard drive, and hybrid backups with network-attached storage (NAS). Available for Windows and Mac computers, it accommodates the needs of most modern SMBs. Unlike most backup apps that serve only as remote portals for desktops, it offers Android and iOS apps for backing up mobile devices. It can run continuously or on schedule, ‘true archiving’ files and versions for 30 days, or until manually deleted. It enables users to select the backup version they want to revert to using a built-in snapshot feature for point-in-time restore and recovery. Thanks to its timeline feature, users can also scroll through files and photos in a gallery-type mode before making their selection. Other features include folder syncing, SSO support, server backups, and courier service.


Q. Who are the typical users of IDrive?

IDrive has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does IDrive support?

IDrive supports the following languages:
English


Q. Does IDrive support mobile devices?

IDrive supports the following devices:
Android, iPad, iPhone


Q. Does IDrive offer an API?

No, IDrive does not have an API available.


Q. What other apps does IDrive integrate with?

IDrive integrates with the following applications:
Synology Drive


Q. What level of support does IDrive offer?

IDrive offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base

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