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IR Collaborate Logo

Unified Communications and Collaboration monitoring

Table of Contents

IR Collaborate - 2026 Pricing, Features, Reviews & Alternatives

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IR Collaborate overview

What is IR Collaborate?

IR Collaborate is a unified communications monitoring platform designed to help businesses predict disruptions and optimize performance across on-premise, cloud, or hybrid audio, voice, and other collaboration systems. Managers can quickly identify root causes for issues, minimize user impact and diagnose problems using granular data analysis and historical information.

IR Collaborate allows enterprises to gain insights into system performance across network routers or layers and session controllers. Organizations can monitor, respond to or resolve issues in real-time and improve IT processes by troubleshooting multi-vendor unified communications from within a unified system. It also supports various platforms such as Microsoft Teams, Skype for Business, Zoom, Avaya, Polycom, Oracle, Ribbon, and more.

IR Collaborate enables businesses to ensure enhanced return on investment (ROI) by improving end-user experiences and organizational productivity. Enterprises can also monitor unified communication environments for meetings, calls, and interactions across applications, vendors, network paths, and elements.

Unified communications and collaboration platforms form the basis of some of the most essential business systems.

As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical. Monitor and troubleshoot your unified communications with IR Collaborate

1. Optimize the collaboration that connects your people- Make the hybrid workplace work. Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.

2. Create great connections: Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.

3. Simplify collaboration complexity: Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.

Key benefits of using IR Collaborate

Multi-vendor coverage for MS Teams, Zoom, Avaya, Cisco, and other platforms.

Troubleshoot, diagnose, monitor, and identify issues in real-time.

See data across network layers, routers, and session border controllers, improve the end-user experience and maximize usage.

Starting price


Alternatives

with better value for money

IR Collaborate’s user interface

Ease of use rating:

IR Collaborate reviews

Overall rating

4.6

/5

14

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.93/10
Rating distribution

5

4

3

2

1

9

5

0

0

0

Pros
“Overall, we have been very happy to have IR Collaborate. The biggest win has been the ability to easily troubleshoot issues related to QOS issues.”
JB

Jeff B.

Sr. Applications Analyst

“I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.”
RP

Richard P.

Assistant Managing Director

“Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use.”
DN

Danish N.

Tools Consultant

Cons
“I do not have anything that I would consider bad about this product.”
TS

Todd S.

Application Analyst

“On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file.”
DN

Danish N.

Tools Consultant

“There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.”
ND

Nathan D.

senior telecom engineer

Who uses IR Collaborate?

Based on 14 verified user reviews.

Company size

Midsize Businesses

Enterprises

Small Businesses

Top industries

Insurance
Telecommunications
Utilities
Automotive
Others

Use cases

Application Performance Management
Managed Service Providers (MSP)
Collaboration
Endpoint Detection and Response
IT Management

IR Collaborate's key features

Most critical features, based on insights from IR Collaborate users:

Compliance management
Capacity management
Network analysis
Whitelisting/Blacklisting
Device auto discovery
Event logs

All IR Collaborate features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
Audit trail
Bandwidth monitoring
Call monitoring
Call recording
Call routing
Collaboration tools
Configurable workflow
Configuration management
Customizable branding
Customizable reports
Dashboard
Dashboard creation
Data import/export
Data visualization
Diagnostic tools
Email alerts
Event Tracking
Incident management
Meeting management
Monitoring
Multi-Channel communication
Multi-User collaboration
Network monitoring
Network resource management
Performance management
Performance metrics
Predictive analytics
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Remote monitoring & management
Reporting & statistics
Server monitoring
Service level agreement (sla) management
Simple network management protocol (snmp)
SSL security
Third-Party integrations
Threshold alerts
Troubleshooting
Uptime reporting
Video conferencing
Visual analytics
Voice mail

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IR Collaborate integrations (1)

Top integrations

IR Collaborate support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Chat
24/7 (Live rep)

Training options

In Person
Live Online
Videos
Webinars
Documentation

IR Collaborate FAQs

Q. Who are the typical users of IR Collaborate?

IR Collaborate has the following typical customers:
Large Enterprises, Public Administrations

These products have better value for money


Q. What languages does IR Collaborate support?

IR Collaborate supports the following languages:
English


Q. Does IR Collaborate offer an API?

Yes, IR Collaborate has an API available for use.


Q. What other apps does IR Collaborate integrate with?

IR Collaborate integrates with the following applications:
Microsoft Teams


Q. What level of support does IR Collaborate offer?

IR Collaborate offers the following support options:
Email/Help Desk, FAQs/Forum, Chat, 24/7 (Live rep)

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