Uptime.com Pricing, Features, Reviews & Comparison of Alternatives

Uptime.com

Uptime & performance monitoring made easy.

4.61/5 (28 reviews)

Uptime.com overview

What is Uptime.com?

Our solution pairs robust data with intuitive, easy to use reporting for professionals to quickly identify necessary website infrastructure repairs and optimizations. Both small and large organization turn to Uptime.com for a highly reliable monitoring service along with the depth of insights provided.

If there’s an outage, Uptime.com’s advanced alerting system notifies the right contacts of the issue. The software seamlessly integrates into your workflow, allowing push notifications from top apps like Slack, Pagerduty, Hipchat, as well as email and SMS alerts. Use public status pages to keep website visitors informed of any issues.

Performance matters. That’s why Uptime.com goes beyond monitoring to provide critical details on your site’s speed and overall domain health. Scan your site daily for malware and viruses, keep tabs on your mail servers and utilize RUM reports get critical insights on actual site visitor behavior.

Uptime.com provides enterprise-level IT tools with straightforward pricing.
uptime.com

Pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Uptime.com screenshot: Domain Health - Instant and thorough reports from Uptime.com tell IT administrators the state of DNS, web, and mail servers with a full range of uptime checks as well as blacklist and malware databases.Uptime.com screenshot: Uptime Monitoring - A smarter monitoring system for downtime incident reporting with key statistics at your fingertips.Uptime.com screenshot: Real User Monitoring (RUM) - The Uptime.com RUM checks provide real-user insights, generating comprehensive metrics of every element on your site so you can provide an optimized and smooth user experience.Uptime.com screenshot: Page Speed Insights - Simulate how visitors interact with your site and receive alerts when critical transactions fail. A highly customizable approach to application monitoring from Uptime.com.Uptime.com screenshot: Website Alerting - Customizable alert system keeps a constant watch on your critical applications, notifying key personnel of downtime events through SMS, phone call, email, and push notifications.Uptime.com screenshot: Enterprise-Grade Transaction Monitoring - Uptime.com’s customizable alert system keeps a constant watch on your critical applications, notifying key personnel of downtime events through SMS, email, and push notifications.

Uptime.com reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.9
  4.5
Wes Broadway

Reliable monitoring system, very flexible.

Used weekly for 1-2 years
Reviewed 2018-10-10
Review Source: Capterra

I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites. We've been using Uptime for roughly 18 months, and it has proven to be extremely reliable in detecting any outages. Additionally, the advanced monitoring checks that are available are impressive - it can submit data to forms, observe real user sessions, verify that SSL certificates are valid, and more. I strongly recommend Uptime to anyone who relies on a steady internet presence for their business. Tremendous value for our company, and great peace of mind for myself especially, as the overseer of our operations.

Pros
- Easy to use, very clean design - Notifies quickly of any detected outages - Reliably detects even small/brief outages - The wide variety of things that can be monitored, including APIs & multi-step pathways - Very quick to navigate through the various console pages - API access to the reports that can be integrated into internal applications - Documentation is very thorough - Monitoring checks are executed from several points around the world

Cons
There are no cons, in my opinion. It does exactly what's advertised - and more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Saransh Kataria

Uptime monitoring with performance metrics that more people should know about

Used daily for 1-2 years
Reviewed 2020-01-22
Review Source: Capterra

Uptime monitoring is simple by nature which could lead a lot of individuals to think the choice doesn't really matter. Uptime maintains the simplicity you would expect (even in its branding) but allows a lot of complex problem-solving under the hood. This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

Pros
A myriad of available notification options. This helps ensure that alerts are seen right away. We push alerts to user's phones, through our internal messaging software, and to kiosk monitors in the offices. Threat detection was an unexpected plus as well. Alerts can come from multiple locations around the globe so it can help discover regionally isolated incidents as well.

Cons
The concept of team management and user permission management is still evolving and not quite as robust as I would prefer.

Response from Uptime.com


Hello Saransh, thank you for your feedback. As a user-centric organization, we take user requests very seriously. Our support team would love to hear about user permission improvements you may have. Feel free to contact our support team at support@uptime.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jacob Smith

Easy way to make sure our application is responsive for users

Used weekly for less than 6 months
Reviewed 2020-08-20
Review Source: Capterra

Pros
Setting up uptime was a quick process - just point it at a URL and it started giving us valuable data. There was even more once we set up some customized transactions that ensured that our login flow was working and completing in a reasonable amount of time. That combined with SMS and push notifications means I can be confident that our app is working, and if something happens with it, I know I'll be alerted to it faster than users could even reach out.

Cons
I'd love to see some additional lower-level metrics (CPU, Nginx Queue wait times, etc.), but honestly, I think that's a different product category all together. I appreciate the simple and straightforward nature of uptime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Deon Wilken

Zero African Footprint

Used daily for 6-12 months
Reviewed 2020-05-05
Review Source: Capterra

Loved the product. Just wish it offered a full global presence. I can recommend it if your service is not hosted on the African continent but if you not, find something else.

Pros
I love all of it and this product would stay my first choice if it had a footprint in Africa.

Cons
We get false downtime notifications whenever there are issues with the undersea cables linking Africa to the rest of the world. This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.

Response from Uptime.com


Greetings Deon,

We believe the faults attributed to your poor monitoring experience are with another monitoring provider. We have maintained a probe server in Johannesburg for some time, and are continually expanding the number of locations we cover.

Are you certain that your experience was with Uptime.com?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Franz Maruna

Works great!

Used daily for 2+ years
Reviewed 2018-10-17
Review Source: Capterra

Great experience. Wonderful service, powerful tool, good people.

Pros
Lots of configurable controls. Simple to use interface that's both attractive and functional. Gets the job done right.

Cons
It'd be nice to be able to more easily see which specific server a down report comes from. Sometimes there's just general internet network issues and I don't care if some server in Peru can't ping the site.

Response from Uptime.com


Thank you for reviewing our service! Appreciate the kind words. We indicate location when sending and displaying alerts.

If you need assistance on this we are happy to help! Feel free to email us at support@uptime.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Uptime.com pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Receive a 20% discount with annual subscription.

Uptime.com features

API
Monitoring
Real Time Monitoring

Access Control (174 other apps)
Activity Dashboard (230 other apps)
Activity Tracking (123 other apps)
Alerts / Escalation (120 other apps)
Auditing (122 other apps)
Automatic Notifications (172 other apps)
Collaboration Tools (111 other apps)
Compliance Management (125 other apps)
Data Import/Export (163 other apps)
Data Visualization (121 other apps)
Drag & Drop Interface (124 other apps)
Real Time Data (114 other apps)
Reporting & Statistics (195 other apps)
Search Functionality (115 other apps)
Third Party Integration (230 other apps)
User Management (108 other apps)
Workflow Management (138 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Uptime Infrastructure Monitor is a multiplatform monitoring solution that brings together otherwise disparate IT monitoring tools in one place, allowing users to keep track of the overall health of their IT systems without the need to switch from one application to another. The app lets you scan your network or environment for servers, systems, network devices, and other devices that you can add to your Uptime monitoring server.

Installation time can be as little as three minutes, and once a device is added to Uptime Infrastructure Monitor, real value is immediately derived, even before an alert is configured. For example, if a disk’s storage space is about to reach full capacity, it will be marked in red so you’ll know right away. Also, because the graphical user interface (GUI) is browser-based, it can be accessed from anywhere, anytime.

Some of Uptime Infrastructure Monitor’s core features include unified IT dashboard, server monitoring, application monitoring, network monitoring, capacity planning, and service level agreement (SLA) monitoring.


What is Uptime.com?

To ensure that business-critical operations aren’t hampered by server downtimes or inadequate hardware capacity, Uptime monitors all components of your IT stack: servers, virtual servers, applications, and networks that are in the cloud, on-premise, or in a remote location. Alerts can be configured, and automated notifications are sent via phone messaging, email, and Windows pop-up messages so mitigating actions can be put in place before errors or issues snowball into catastrophes.

Service recovery actions can also be automated, so even while you’re asleep, responses to certain triggers are instantly rolled out - a process also called automated self-healing. These can include stop/restart of critical services, events logging for in-depth analysis, automatic implementation of a custom recovery script, and so on.


Who is Uptime.com For?

  • Experience level: Beginner to advanced
  • Industry: Any industry where organizations rely on servers, networks, and applications for business-critical functions, but the bulk of Uptime Infrastructure Monitor’s client pool are from the following sectors: finance, telecommunications, healthcare, government, nonprofits, manufacturing, education, media and entertainment, technology, retail and distribution, energy, transportation, and consulting
  • Business size: Small businesses to large enterprises
  • Departments/roles: Managed service providers (MSPs), in-house IT departments, cloud providers, web administrators
  • Budget/point: Single price license for as low as $62 per monitored element. Price is dependent on volume. Contact sales@idera.com for a quote.
  • Example customers: Cisco, Neiman Marcus, Vodafone, Ford Motor Credit, Mount Sinai Hospital, Boston Scientific, and Xerox

Main Features

Unified IT Dashboard

Ensuring continuous and reliable IT services for end users is the IT professional’s ultimate objective, but if you’re tracking various IT assets such as the cloud, network, servers, virtual machines, applications, and a host of others, it can become increasingly difficult to visualize the overall health of your entire IT environment if you’re using multiple, disparate applications to manage everything.

With Uptime Infrastructure Monitor, you get a single, centralized view of how your IT environment is faring. No need to switch from one application to another to monitor your assets and make certain they’re in tiptop shape. The app’s user interface is highly customizable, powered by drop-and-drop technology, and allows users to quickly create team dashboards, private dashboards, even a network operations center (NOC) for the whole data center.

Server Monitoring

Uptime Infrastructure Monitor’s multiplatform server monitoring feature affords IT teams the ability to track the performance, availability, and capacity of their servers, whether on-premise, in the cloud, or remotely located. Aside from monitoring, in-depth reports can be generated, and alerts can be set up for various asset states so you’re always one step ahead of a potential server outage.

Depending on what your situation calls for, Uptime Infrastructure Monitor allows you to track one server or multiple server platforms simultaneously. Supported platforms include Windows, UNIX (AIX, HP-UX, Novell, Solaris), Linux, and virtual servers (VMware, Xen, Hyper-V).

Application Monitoring

Applications power today’s modern businesses. CRM, email, ERP, business intelligence, ecommerce, and various web applications are tools most companies can’t live without. Monitoring the applications your company uses across physical, virtual, and cloud environments enables you to take action before problems that can negatively affect user experience occur.

With Uptime Infrastructure Monitor’s application monitoring functionality, the root causes of each problem are identified. Topology views, world maps, and dependency maps provide high-level insights into how your applications perform across cloud, remote, or on-premise platforms. Plus, up-time’s standard “top ten” and “troublemaker” reports let you focus on the applications that are chronically problematic.

Network Monitoring

Your network’s overall performance has a direct effect on your business-critical operations. All sorts of data flow through your network, and a network that’s sluggish or in the brink of a failure is going to be a headache. Numerous calls to help desk from disgruntled end users, delayed transactions because of process bottlenecks – these are just some of the things you’d rather not deal with.

Uptime Infrastructure Monitor’s network monitoring module shows you when the network slows down, is in danger of shutting down, or if a problem is about to take place. It helps you stay on top of the availability and performance of your IT resources such as servers, SNMP-enabled devices, switches, and routers. Root-cause analysis can be performed to dissect problems, and accurate, real-time alerts are sent out so you can deploy the necessary actions to keep your network from crashing.

Capacity Planning

As the demand for their services increase, providers must ensure they have the resources to address IT service delivery requirements. Uptime Infrastructure Monitor’s capacity planning feature allows you to anticipate future capacity needs across your physical and virtual environments. It helps you maximize your IT assets to ensure capacity requirements are met, and not overspend on unnecessary resources.

The app provides instant graphs and comprehensive reports that show you the state of all your IT assets, such as CPU, disks, I/O devices, and memory - all in one unified dashboard. These provide across-the-board visibility that allows you to make informed capacity forecasts.

SLA Monitoring

Uptime’s SLA monitoring feature allows IT departments to set SLAs, monitor how they’re faring, and convey the results. When setting an SLA target, it’s important to know for certain if the target is achievable, based on your IT infrastructure’s historical performance. Uptime Infrastructure Monitor can do that in three clicks, testing your proposed SLA against your previous performance, so that if the target cannot be met, you can discuss with management the additional IT resources that will be needed.


Integrations

Uptime Infrastructure Monitor has an available RESTful API to enable access of your Uptime status information from third-party applications.


Pricing

Uptime Infrastructure Monitor follows a per-element licensing model where each license starts at $62 per element monitored (physical server, virtual server, or network device). Volume discounts are offered for bulk license purchases. Every element license covers unlimited service monitors, performance data collection, application monitors, capacity management, graphing and reporting, SLA features, and dashboards. No modules or add-ons at additional cost necessary.

A free 30-day trial is also being offered.


Bottom Line

  • One-stop solution for all your IT monitoring needs
  • Sends out automated alerts when pre-determined thresholds are met
  • Has an auto-discovery feature that automatically scans for systems and devices to add to the Uptime monitoring station
  • Provides instant real value the moment a system is added
  • Offers a number of plugins that you can use to extend the capability of the app, such as SharePoint Monitor, Mobile UI, Topology Tree, and Plugin Manager
  • Provides mobile IT dashboards so managers can review and respond to performance issues or server outages anywhere, anytime

Additional information for Uptime.com

Key features of Uptime.com

  • Unified IT Dashboard
  • Multi-platform server monitoring
  • Virtual server monitoring
  • Application monitoring
  • Network monitoring
  • Capacity planning
  • SLA monitoring
  • Cloud monitoring incl. Amazon's EC2 & Rackspace
  • Cloud, on-premise or remote monitoring
  • Customizable, drag-and-drop dashboards
  • Browser-based GUI
  • Team or role-specific dashboards
  • Reports bases on multiple deep metrics
  • Performance trends & availability monitoring
  • Proactive alerts & root-cause analysis
  • Set SLOs (Service Level Objectives)
  • Build and test SLAs
  • Agentless and agent-based server monitoring
View All Features

Benefits

Uptime Monitoring - Highly reliable monitoring with minimal false positives. A smarter monitoring system for downtime incident reporting with key statistics at your fingertips.

Transaction Monitoring - Simulate how visitors interact with your site and receive alerts when critical transactions fail. A highly customizable approach to application monitoring from Uptime.com.

Alerting - Customizable alert system that keeps a constant watch on your critical applications, notifying key personnel of downtime events through SMS, Email, phone call and push notifications.

Real User Monitoring (RUM) - Uptime.com RUM checks provide real-user insights, generating comprehensive metrics of every element on your site so you can provide an optimized and smooth user experience.

Page Speed Insights - Gain visibility into your site’s performance in one minute with Uptime.com and prevent visitors from leaving.

Domain Health Check - Instant and thorough reports from Uptime.com tell IT administrators the state of DNS, web, and mail servers with a full range of uptime checks as well as blacklist and malware databases.

Status Page - The Uptime.com status page is an interactive visualization of check status, detailing historic downtime data, average response time and outages.