NeoCertified Pricing, Features, Reviews & Comparison of Alternatives

NeoCertified

Secure email for confidential & sensitive documents

4.83/5 (42 reviews)

NeoCertified overview

NeoCertified is a secure email service with Outlook integration for sending and receiving sensitive information across a secure platform. The solution serves organizations of all sizes and industries, and meets both state and federal email compliance requirements. The platform enables users to safely send social security and credit card numbers, business contracts, and sensitive documents, and includes solutions for secure mobile email, encrypted email API, and large file transfer.

NeoCertified’s email solution facilitates the sending and receiving of encrypted email, whether from a laptop, or mobile device. All files and documents sent or received remain protected throughout the entire encryption process. Once logged in, users are able to set expiration dates on messages, enable read-receipt notifications, email reminders, and unread message alerts. The secure service is compliant with both state and federal regulations, including GLBA, SOX, HIPAA, and SEC. Users can send confidential large files, including documents, videos, or images of up to 1GB, directly from the desktop.

Users can send and receive secure emails directly from their Outlook account, or from NeoCertified’s secure cloud portal. The solution is compatible with the latest Microsoft Outlook versions. When a recipient receives an encrypted email, they will be directed to the solution's secure portal to reply. Outlook 365 encryption enables users to compose, send, and receive secure messages directly from Outlook 365, and ensures that all critical data is transmitted and stored safely. Organizations are able to track, retract, and audit all sent emails.

NeoCertified’s secure mobile portal is optimized for both convenience and protection, facilitating the sending of secure messages from laptops, tablets, and mobile phones. The platform’s “secure briefcase” temporarily houses private documents while on the go. The secure email API enables businesses to access the email service from their existing business application. NeoCertified’s Customer Connect solution provides users with an HTML encrypted contact form that enables secure conversations with anyone inside of an organization.
neocertified.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
NeoCertified screenshot: Receive NeoCertified secure emails to an Outlook email inboxNeoCertified OverviewNeoCertified screenshot: NeoCertified’s secure email add-in for Outlook allows userse to compose and send secure email NeoCertified screenshot: Include attachments just as with any standard emailNeoCertified screenshot: Users receive a notification email upon sending a secure emailNeoCertified screenshot: Users can open and save any included secure attachmentsNeoCertified screenshot: NeoCertified secure cloud portal sign-in NeoCertified screenshot: The secure cloud portal includes all standard email service functionsNeoCertified screenshot: Set priority status and expiration dates for messagesNeoCertified screenshot: Access NeoCertified secure emails via mobile phone NeoCertified screenshot: Compose messages while on the goNeoCertified screenshot: Enable read receipts and disable forwarding via mobile How To Log In To NeoCertified As An Existing UserOutlook Client SetupHow NeoCertified Works

NeoCertified reviews

Excellent
35

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.7
  4.8
Alicia Green

NeoCertified-Great Product, Great People.

Used daily for 2+ years
Reviewed 2016-11-22
Review Source: Capterra

We have been a customer for a few years now and have been very happy with the product, customer support and sales. Support is always fast to respond to any issue I have and if I needed an immediate fix, someone has always answered my call. They worked diligently to correct an add -in issue for our conversion to 365 and were in constant communication. The only complaint I've heard since our move to 365 is the add -in is not as cohesive as it was in Outlook client. I use the reporting function in the admin portal to maintain banking compliance and standards. It gives me the ability to monitor usage, users and most importantly non-users. I can honestly say I have never been dissatisfied or felt the need to look elsewhere. It is hard to find a company you can say that about these days.

Pros
Ease of use

Cons
The redirection to NeoCertifed from Office 365

Response from NeoCertified


Thanks, Alicia.

We appreciate the kind words about sales, support, and the overall product, and the customer input about the 365 add-in.

Feel free to give us a call to discuss how we can better improve the solution to meet your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Beth Pelton

NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.

Pros
Customer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.

Cons
In our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.

Response from NeoCertified


Thanks so much, Beth!

We are extremely pleased that Customer Connect is working out so well for you.

We also appreciate the feedback and will pass along this information to our development team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kelly Mahan

User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.

Used daily for 2+ years
Reviewed 2017-10-26
Review Source: Capterra

Ease of setup and portability. The plugin to outlook makes this seamless and user friendly. Setting up accounts can not be made any easier.

Pros
The support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!

Cons
About the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).

Response from NeoCertified


Thanks so much for the kind words, Kelly!

If you ever need anything in the future, please don't hesitate to call or email.

Peter Schaub

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim Mu

Secured Email Simplified.

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.

Pros
Ease of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.

Cons
In the many years we've used the software and service, never had an issue.

Response from NeoCertified


Thanks for the kind words, Jim.

If you ever need anything, don't hesitate to contact me directly.

Peter J. Schaub
President & CEO
NeoCertified

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Schumacher

Neocertified Provides a Great End to End Encryption User Experience

Used daily for 2+ years
Reviewed 2017-09-07
Review Source: Capterra

HIPAA, and Privacy Compliance

Pros
Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Response from NeoCertified


Thanks for the kind words, Kevin.

Let me know if you ever need anything in the future and I will be happy to help!

Peter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NeoCertified pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Single user: $99 per user, per year

Multiple users: Get in touch with NeoCertified

Discounts are available for non-profit organizations.

NeoCertified features

API
Automatic Notifications
Compliance Management
SSL Security

Access Control (74 other apps)
Activity Dashboard (56 other apps)
Alerts / Escalation (39 other apps)
Audit Trail (39 other apps)
Auditing (61 other apps)
Authentication (49 other apps)
Monitoring (88 other apps)
Password Management (40 other apps)
Permission Management (40 other apps)
Policy Management (42 other apps)
Real Time Monitoring (42 other apps)
Reporting & Statistics (53 other apps)
Secure Data Storage (40 other apps)
Single Sign On (45 other apps)
Third Party Integration (49 other apps)
Two-Factor Authentication (43 other apps)

Additional information for NeoCertified

Key features of NeoCertified

  • HIPAA compliant
  • Email attachment protection
  • Web threat management
  • Secure email encryption
  • Sending & receive encrypted email
  • Email expiration dates
  • Read-receipt notifications
  • Email reminder notifications
  • Unread message notifications
  • Outlook integration
  • Send to third-party applications
  • State and federal email compliance
  • Secure cloud portal
  • HIPAA compliant
  • Outlook 365 encryption
  • Secure mobile email
  • Secure mobile portal
  • Encrypted email API integration
  • Customer Connect secure contact form
  • HTML encrypted contact form
  • Customer Connect HTML code
  • Secure inbound email channel
  • Send confidential large files up to 1GB
  • Attach documents, video, and image files
  • Up to 6GBs of storage
  • Built-In DDoS protection
  • SSAE 16 Data Environment
  • AES 256-bit encryption
  • Digital signature
View All Features

Benefits

NeoCertified offers commercial-grade encryption which ensures that all documents, both sent and received, remain protected.

The secure email solution can be accessed from a secure cloud portal, or directly from Microsoft Outlook.

Users can send and receive secure, encrypted email whether from a laptop, tablet or mobile phone.

NeoCertified is compliant with state and federal regulations including GLBA, SEC, FINRA, SOX, HIPAA, and more.

The platform's secure email API gives businesses the opportunity to access NeoCertified's secure email services directly from their business application.