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ConnectWise SIEM Logo
ConnectWise SIEM
4.6
(43)

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Threat detection and response management software

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(4)

ConnectWise SIEM Pricing, Features, Reviews and Alternatives

ConnectWise SIEM product overview

Price starts from

10

/user

Per month

What is ConnectWise SIEM?

ConnectWise SIEM (formerly Perch) is a threat detection and response management software designed to help enterprises create, launch, and manage cybersecurity programs. The platform enables organizations to identify potential threats and malicious activities across networks and connected devices via a unified portal.

Key benefits of using ConnectWise SIEM

ConnectWise SIEM (formerly Perch) allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
FAQs/Forum

Training options

Live Online
Documentation
Videos

ConnectWise SIEM pricing information

Value for money

4.5

/5

43

Starting from

10

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConnectWise SIEM features

Functionality

4.4

/5

43

Total features

33

12 categories

Most valued features by users

Compliance Management
Activity Dashboard
API
Monitoring
Alerts/Notifications
Reporting & Statistics
Reporting/Analytics
Real Time Monitoring

Functionality contenders

ConnectWise SIEM users reviews

Overall Rating

4.6

/5

43

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.84/10
Rating distribution

5

4

3

2

1

29

11

3

0

0

Pros
The integration with a lot of the core services we use made this a clear winner when reviewing. The ongoing communication from the team allows us to be confident in how the product is working.
The Perch team has been fantastic with helping us get setup with our SIEM solution. Questions were answered promptly, and issues handled and taken care of.
Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service.
Cons
We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.
The only con is that it's too bad we need a service such as this.
For a novice to perchybana, custom searches can be difficult.

Overall rating contenders

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Joe C.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product to help MSPs scale their security business

Reviewed 2 years ago

From the moment we have started working with Perch, they have been at the top of our list of vendors.

Pros

Ease of sales with account managers Ease of set up and configuration Continual development of API

Cons

No - nothing that can come to mind, they have been very easy to work with

KB
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Karl B.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great product that has helped us immensly in providing cyberdefense to our customers

Reviewed 2 years ago

A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in our customers. We have multiple success stories from this product where a significant crisis was stopped before it became a crisis. Also, it is very reasonably priced. This has made it easier for us to approach even our smaller customer. Lastly, we use the product to help us protect and detect our own network.

Pros

The product is comprehensive. It touches the network, the individual hosts and cloud based resources. It all aggregates into a very flexible and feature rich SIEM or SIEM like tool that helps us really figure out what is going on.

Cons

When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product.

RP
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Rob P.

Computer Networking, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Perch failed us for Security and compliance

Reviewed 2 years ago

Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior

Pros

pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well.

Cons

Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.

CL
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Chris L.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated

Reviewed 2 years ago

The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective.

Pros

The Perch solution has a very community-esque feel. Users of Perch love it and are not afraid to support one another, share tips, tricks, customizations, etc. This collaboration and feedback is also present within Perch and the improvements that are made to the product it reflect the users' requests and needs.

Cons

This is a product where the more one puts into it, the one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault, but to the layperson, one could thing that.

MA
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Matt A.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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An enterprise vs MSP view.

Reviewed 2 years ago

I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain.

Pros

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Cons

Query of information via Perchbana needs to be segmented by client sites.

ConnectWise SIEM FAQs

Q. What type of pricing plans does ConnectWise SIEM offer?

ConnectWise SIEM has the following pricing plans:
Starting from: $10.00/month
Pricing model: Subscription


Q. Who are the typical users of ConnectWise SIEM?

ConnectWise SIEM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does ConnectWise SIEM support?

ConnectWise SIEM supports the following languages:
English

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Q. Does ConnectWise SIEM offer an API?

Yes, ConnectWise SIEM has an API available for use.

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Q. What other apps does ConnectWise SIEM integrate with?

ConnectWise SIEM integrates with the following applications:
AWS CloudTrail, Cisco Meraki, Webroot DNS Protection, ConnectWise Control, Carbon Black Cloud Workload, Bitdefender GravityZone, Microsoft Teams, Freshdesk, Okta, Slack, Microsoft 365, ConnectWise PSA, ServiceNow, ConnectWise Automate, Webroot Business Endpoint Protection, Mailgun, Auth0, SentinelOne

See alternatives

Q. What level of support does ConnectWise SIEM offer?

ConnectWise SIEM offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum

See alternatives

Common ConnectWise SIEM comparisons

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