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Cigo Logo

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Route management and delivery tracking

(1)

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Cigo Pricing, Features, Reviews and Alternatives

Cigo product overview

Price starts from

299

Per month

Per Feature

What is Cigo?

Cigo is a cloud-based delivery tracking and route optimization solution, designed to help businesses in industries including moving, pharmacy, grocery, servicing, logistics, construction, and junk removal, manage and optimize their customer’s last-mile experience. The platform offers tools for managing operations and logistics, customer experience, drivers, and eCommerce operations.

Key benefits of using Cigo

- Creation of complex delivery routes in only a few seconds
- Route optimization using real-time data
- Real-time delivery tracking so that your customers get a precise idea of when they will be delivered
- Reduction of inbound calls from customers by up to 85%
- Proof of delivery system
- Live chat with drivers
- Offline mode
- Delivery reports available and data stored up to 24 months
- Easy integration and navigation
- Incidents reports: get notified right away of any damage to take actions quickly
- Review system: get more reviews from customers once the delivery is completed and receive notifications everytime a customer gives 3 stars or less
- Hire more drivers thanks to Cigo Pay, a new module that allows customers to tip your drivers via transfer

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base

Training options

Live Online
Documentation
In Person
Webinars
Videos

Cigo pricing information

Value for money

4.8

/5

17

Starting from

299

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Cigo features

Functionality

4.7

/5

17

Total features

77

8 categories

Most valued features by users

Third-Party Integrations
Dispatch Management
Reporting & Statistics
Delivery Tracking
Activity Dashboard
Order Management
API
Alerts/Notifications

Functionality contenders

Cigo users reviews

Overall Rating

4.9

/5

17

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

16

1

0

0

0

Pros
If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding.
I love how you can schedule and pre-schedule deliveries with peace of mind. The text notifications to clients to track the orders is a great feature.
Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well.
Cons
No reporting at all, we really need reports about zip codes, cities, vehicles, drivers, etc.
I don't have any thing that I don't like about Cigo.

Overall rating contenders

TD
AvatarImg

Thomas D.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The perfect partner for a courier company

Reviewed 2 months ago

Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way!

Pros

Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up

Cons

Better reporting on the drivers would be nice

JW
AvatarImg

Justin W.

Food & Beverages, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Route management optimization at its best

Reviewed 7 months ago

If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment!

Pros

Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales.

Cons

Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements.

JM
AvatarImg

Jose M.

Logistics and Supply Chain, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Best pickup/delivery software on the market

Reviewed 2 months ago
Pros

[sensitive content hidden] made sure that we were set up for success!

Cons

Separate cost for optional services like “auto-split”.

Vendor response

Thank you for your fantastic review! We’re thrilled to hear Jonathan ensured your success with our platform.

SO
AvatarImg

Sebastian O.

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent Tool with an excellent customer service

Reviewed 4 years ago

It has been great overall, the platform is extremely simple to use and very fluid. Their customer service just made everything better

Pros

The customer service is incredible. You always have someone to assist you with any questions that you have. They regularly update the platform with new features.

Cons

I wish there was a knowledge base in the platform.

Vendor response

We want to thank you for your review and for using Cigo :)

RM
AvatarImg

Raffi M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent platform

Reviewed 2 years ago

Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

Pros

Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional.

Cons

No real cons till now. Everything has worked well.

Vendor response

Thank you very much for your review! We are always happy to hear about our customers' experience

Cigo FAQs

Q. What type of pricing plans does Cigo offer?

Cigo has the following pricing plans:
Starting from: $299.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Cigo?

Cigo has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Cigo support?

Cigo supports the following languages:
Arabic, English, French, Spanish


Q. Does Cigo support mobile devices?

Cigo supports the following devices:
Android, iPad, iPhone


Q. Does Cigo offer an API?

Yes, Cigo has an API available for use.


Q. What other apps does Cigo integrate with?

Cigo integrates with the following applications:
WooCommerce, Zapier, PioneerRX, Alice POS, VIA, Shopify


Q. What level of support does Cigo offer?

Cigo offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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